Manitobah Mukluks Bewertungen 

149
•
TrustScore 2 von 5

2,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Bought a pair of moccasins and was totally dissapointed in them. Absolutely zero support. Not at all what I expected from this company but after reading their reviews. My error in not reading revieed... Mehr ansehen

Bewertet mit 1 von 5 Sternen

This company has ZERO accountability or service follow through. I spent over $200 and never received my order. The carrier needed them to open the support ticket to help track the order, and they refu... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I love Manitobah Mukluks products. I have purchased several pairs of moccasins for myself and for family members. The most recent pair I bought myself came apart within the warranty period. I messag... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I have purchased 3 Pairs this year 2022 2 lined moccasins which fit perfectly & are comfy & 1 short wrap winter boot + 1extra pair of sheep skin insoles. was very impressed with quality. Bas... Mehr ansehen

Unternehmensdetails

  1. Schuhgeschäft

Informationen, die aus verschiedenen externen Quellen stammen

>> www.manitobah.ca << Indigenous Owned. Proudly Canadian.


Kontaktinformationen

2,0

Mangelhaft

TrustScore 2 von 5

149 Bewertungen

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2,0

Alle Bewertungen

(149)

10 Bewertungen in den letzten 12 Monaten

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Bewertet mit 1 von 5 Sternen

I was excited to find out that this…

I was excited to find out that this company was Canadian Indigenous owned and bought boots. As I unpacked them at home I noted a sticker on the box stating MADE IN VIETNAM. Beware not all of the boots are Made In Canada, as I wanted to support local.
It is like buying a T-Shirt as a souvenir with CANADA but Made In China label inside. Frankly, to support a Canadian product, it means jobs for Canadians as well not being manufactured in another country. Going to the website there are alot of references of how the company supports communities- and to me that means supporting Canadian manufacturing not just a head office. Bottom line.
There is a narrow range of products made by the Indigenous like the Story book Collection. The rest are marketing! Beautiful workmanship , they need to tell the truth that 80 % made in Vietnam. If I had known I would have purchased Made In Canada boots even though more expensive- but they didn't come clean when asked. So I walked-

Please note the reply I received back does state it is on package but you need to look, that is why I am posting. Just because you have a head office in Canada -so what !!! I am sure any monies from the government must state one of your production/operating sites be in Canada but it does not add to our economy or celebrate indigenous craft.

6. Dezember 2019
Bewertung ohne vorherige Einladung
Manitobah Mukluks-Logo

Antwort von Manitobah Mukluks

Hi Carol, we're actually very proud of our Vietnam factory. We actually own it, so it's not as though we are contracting a third-party. This has allowed us to compete on a global scale, and actually amounts to us having more Canadian employees than at any time in our history.

We feel that we are quite transparent about it (we put it right on the product pages), but I can assure you we will do better to show our process, what we do, and why it's a good thing. Our head office is still in Winnipeg, and you ARE supporting a Canadian, Indigenous-owned business.

Regards,

Patrick Turner
Director of E-commerce
Manitobah Mukluks

Bewertet mit 5 von 5 Sternen

Worth every penny

I bought a pair of Mukluks in winter 2017 and they are 100% the best pair of boots I have ever owned. I did have a size conundrum initially as my one foot is a little bigger than the other, and with a larger boot size, my heels slipped out of the boots slighty as I walked, but the smaller size were pretty snug. I went with the smaller size and regretted it for about a week as my toenails felt a little bruised after extended time in them. They must have stretched out slightly though (really not by much though- not enough to warrant going down a size when you buy a pair), and now they're absolutely perfect. When you go to buy a pair, check the info on the website as the recommedations regarding sizing vary according to the sole your boots have.

Granted my boots only get worn for 3 or 4 months a year, but in their first winter I wore them pretty much every single day from December to April in consistently cold, snowy conditions around the minus 10-20 celcius mark, and they are beautifully warm and comfortable without ever making your feet feel overly hot or sweaty. I have also worn them in milder climates and they're great for less extreme cold too, so are very versatile.

Although I didn't specifically purchase a waterproof style, they seem to hold up pretty well in slush and the occassional puddle.

I especially love the flexible, minimalist Vibram sole which is what decided me on these over other winter boots, the only thing I would say is that they're not great in very slippery conditions; I don't slide all over the place in them, but I am extra cautious as the soles do sometimes slip on ice.

If you are on the fence about purchasing a pair, or are weighing up your options and the practicality of these alongside other winter boots like Sorels, I can say without hesitation that these beat other brands I have tried and are totally worth the cost!

11. November 2019
Bewertung ohne vorherige Einladung
Manitobah Mukluks-Logo

Antwort von Manitobah Mukluks

Hi Tara, I just wanted to say thanks for the kind words. We really believe in our products, and it's nice to hear people are enjoying them as much as we do.

Regards,

Patrick Turner
Director of E-commerce
Manitobah Mukluks

Bewertet mit 1 von 5 Sternen

Horrible Customer Service

I would like to bring to your attention the terrible customer service I experienced with Manitobah Mukluks. I recently purchased a pair of Aigle Miss Julie rain boots from Little Burgundy and noticed there were white marks on one of them after two weeks from date of purchase. I decided to contact customer service for Aigle (Manitobah Mukluks) to inquire what can be done to address the white marks. The messages I received from your staff were highly inconsistent. There was no single point of contact regarding my issue. Every single time I responded there would be a different customer service representative replying to my message. The messaging from the staff went from offering me a new pair of boots to there is no warranty on the product. 
The one specific customer service representative that was extremely rude to me was Angelle C. As I was experiencing difficulty navigating the different responses I was receiving from your staff, I decided it may be best to call and speak with a representative. Angelle C was the representative that answered my call. As I was explaining my situation, she asked if I was XXXX and once I confirmed my identity she became extremely rude to me. She stated that there would be no warranty on the product since it was not distributed directly to Little Burgundy from Manitobah Mukluks. When I questioned her how would a regular consumer know whether an Aigle product was sold by an authorized retailer, she could not answer the question and simply continued to repeat that Little Burgundy did not get the product directly from Manitobah Mukluks. As our conversation went on I was extremely frustrated with her tone of voice and attitude and I asked to speak to a manager to escalate the issue. That when she advised that she was the most senior staff and that there was no manager I could speak with regarding the issue. When I questioned her how could there be no manager I could speak to she said I can believe whatever I can believe and hung up on me. Her tone of voice and attitude from the moment she confirmed my identity was rude, condescending and unprofessional. If she knew about my name then there must be communication within the customer service team and I would have expected a consistent message from your staff. I can say this is by far the worst customer service I experienced. I have since returned the rain boots to Little Burgundy. Going forward I will make sure not to purchase any Aigle products and products supported by Manitobah Mukluks knowing the terrible customer service I would have to deal with should an issue arise. I will definitely tell my friends and family to do the same.

28. Oktober 2019
Bewertung ohne vorherige Einladung
Manitobah Mukluks-Logo

Antwort von Manitobah Mukluks

Hi Lorena, I don't have all the details regarding this. What I will say is that we took over distribution for Aigle in Canada this past year. It would seem that the product you're referring to was provided by a different company.

While that part might be out of our hands, I am speaking with customer service to make sure the messaging around this is clear, so that the experience you had won't happen again.

I apologize for any inconvenience.

Regards,

Patrick Turner
Director of E-commerce
Manitobah Mukluks

Bewertet mit 3 von 5 Sternen

Just A Head's Up...

After ordering boots for my GF at Christmas time, we had a series of shipping errors and poor customer service from this company. Needless to say, two months later, we still had not received the boots we wanted. After leaving a negative review on this site, we were contacted immediately by the head of customer service. After looking into our order, not only did they give us a full refund, but they also had the proper boots sent out to us immediately at no cost. They even threw in a free care kit. While they made a terrible first impression, once the right people were informed, the company absolutely did right by us as the consumer. I have decided to revise my original one star review to better reflect how well the company responded to our concerns and issues. Hopefully they don't have to do this too often, but if you do run into issues, it is nice to know the company will do everything they can to make things right. The boots look great on my GF and they are very well-made. No issues with the actual product at all once we finally got it!!

6. März 2019
Bewertung ohne vorherige Einladung
Manitobah Mukluks-Logo

Antwort von Manitobah Mukluks

My name is Samantha Vincent and I am the Customer Service Director for Manitobah Mukluks. I would like to personally apologize about the experience you’ve had so far with our company, the time you spent waiting for a correct pair and the issues with packages being sent to the wrong address is not acceptable.

I have received your order number and will be going through each contact you’ve had with our company in order to determine how we failed and what we can do to prevent such a disappointing experience in the future. I also believe that further compensation is appropriate, considering the description of your complaint. I will be reaching out to you directly via my personal email address and look forward to the opportunity to make this right.

Bewertet mit 4 von 5 Sternen

A Canadian company that has great service and quality.

A Canadian company that supports aboriginal people and the transmission of traditional art. Really good service, replies same day. Fast delivery. Returns simple. Redbox and send back via Purolator with the prepaid return sticker . Boots ( snowy owl) very comfortable. I bought a size down and it fit well. Love the warmth, -30 was warm and cosy. Soles are thin for cement. Really an outdoor boot when there is soft ground or snow cover . I love the moccasins bought 3 and all so beautiful design and colours true to webpage. Very warm and comfortable in the winter. Not for summer wear.

31. Jänner 2018
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Worst purchase I've ever made

Worst purchase I've ever made. The company clearly states that you should buy a size down from your normal size as the boots are supposed to expand, but they didn't have a size 4 so I bought a size 5 which is my usual shoe size, thinking I could at least wear them with thick socks. After trying to wear them in for weeks, they are still far too small, pinching and giving me blisters. On top of this, the company has a menu for UK purchases, but after the boots arrived i was charged £60 on import duties which made the whole thing extortionately expensive. I wrote to the company about these issues but they didn't do anything.

4. Jänner 2018
Bewertung ohne vorherige Einladung

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