I have call to Maxen Power regarding questions our company contract . I have receive excellent customer service , everything what I had asked was dealing very quick and I did not have to wait hours o... Mehr ansehen
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Das sagen Bewerter
The process of changing the tenet to new bill was quite long and time taking it took almost 5 months of our company. Hence, the process took time and the bill was out of contract prices. The issue was... Mehr ansehen
Unternehmen hat geantwortet
Consistently helpful and courteous. Having had problems with our meter, this was quickly sorted with no further issues. Any queries we had were answered quickly.
Unternehmen hat geantwortet
Thank you so much to Maxen Power. I was being hugely overcharged by Scottish Power, the customer service was so appalling that at the first opportunity I had I left and joined Maxen. What a cont... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Maxen Power is a distinguished name in the realm of commercial energy supply, specialising exclusively in serving the unique needs of businesses. Our unwavering commitment to excellence and professionalism sets us apart as a reliable energy partner for a diverse clientele, including micro and small to medium-sized enterprises, as well as corporate entities. At Maxen Power, our core mission is centered around prioritising our valued customers. We understand that the energy landscape can be complex, and that's why we offer tailored, flexible, and cost-effective gas and electricity solutions that are precisely crafted to meet your specific requirements. What sets us apart is our dedicated team of industry experts who are readily available to address your inquiries and provide guidance. We take great pride in consistently exceeding expectations, going the extra mile to ensure that your business has the power it needs to thrive. When it comes to connecting your business to a reliable and cost-effective energy supply, Maxen Power is your steadfast partner, always here to support your success. With us, you can trust in a partnership built on professionalism, flexibility, affordability, and a commitment to putting your business's energy needs first. Experience the difference with Maxen Power – your preferred choice in commercial energy solutions. Thanks for visiting our page.
Kontaktinformationen
Olympic House, 28-42 Clements Road, Ilford, Essex, , IG1 1BA, London, Vereinigtes Königreich
- 0207-9-303030
- support@maxenpower.com
- maxenpower.com
4,5
Hervorragend
5545 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful staff and quick at sorting…
Very helpful staff and quick at sorting out any problems.
Good follow up too.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Sallie Dove,
Thank you so much for the thoughtful review! We pride ourselves on prompt problem-solving and keeping open lines of communication, so hearing that our staff provided helpful support and great follow-up really means a lot to us. We are always here whenever you need us!
Best regards,
Team @ Maxen
They’re very good
They’re very good
Hometown barbers
15.10.26
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Ali Pourzeinali,
Thank you so much for the positive feedback! We are glad to hear that you have had such a great experience with our team. Keeping businesses running smoothly is what we love to do, and we truly appreciate your support!
Best regards,
Team @ Maxen
I haven’t had any issues with this…
I haven’t had any issues with this company. The gentleman who rings me is always very friendly and polite. When I have an issue with them they sort it out. Overall I’m please with the service they provide me.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Azad Hussain,
Thank you so much for taking the time to share your positive review! It is great to hear that your calls with our team are always friendly and polite, and that any concerns you have are were addressed promptly. Providing reliable, stress-free support is what we aim for every day, and we appreciate having you with Maxen Power!
Best regards,
Team @ Maxen
BI Tyres
BI Tyres is very happy the service Maxen power provide.
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Hi,
We are pleased to hear that you are happy with the service we provide. Supporting businesses like yours with reliable, hassle-free energy is what we are all about. We appreciate your support and look forward to continuing to support your business!
Best regards,
Team @ Maxen
new tenant reply
As a new tenant, I tried to switch suppliers. Maxen Power kept emailing back saying they next received the paperwork they requested from myself or landlady. They did! They continued with this for 2 months, despite going through trading standards!
Now I've just been charged nearly £4,200 (which I've paid) just to leave this company!
Absolutely disgusting price to charge for less than 2 months gas and electricity!
The applied whatever charges they want.
Avoid at all costs, do NOT used this company? Total rip off merchants!I!!!!!!
My reply to you.
Both myself and landlady submitted all the relevant documents when required in plenty of time. But we kept getting emails and phone calls to say you hadn't received our emails etc.
All your company did, was told trying and stall everything for as long as possible, so you could get more money out of me.
I even went to trading standards, and I also wrote to watch dog!
The gas and electricity was for the last 2 months of summer, from August 15th till the end of September.
They slapped on ridiculous daily standing charges for a company who lied saying they never received the emails containing our lease signed documents. Yet this was sent over email from the beginning!
Never Again! AVOID BUT ALL COSTS!
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Hi,
I’m genuinely sorry for the inconvenience and frustration you may have experienced. I completely understand your concerns and appreciate you taking the time to share your experience with us. As soon as I came across your review, I personally looked into the matter to understand what had happened. Following my review, I can confirm that once we received the necessary documentation, the required checks were completed and your request was processed. I understand that the overall experience may not have met your expectations, and I truly appreciate your patience throughout the process.
If you would like to discuss the matter with a Team Manager, please call us on 0207 9303030 and ask to speak with Nouman. He will be happy to guide you.
You can also explore our comprehensive complaints handling procedure to ensure your voice is heard and your concerns are addressed effectively below.
https://www.maxenpower.com/complaints/
Best regards,
Ansel
I am with company
I am with company. It's a best company
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Aroj Khan,
Thank you so much for the kind words! We work hard to deliver the best service possible, so this feedback means a lot to our team. We are proud to have you with us at Maxen Power!
Best regards,
Team @ Maxen
I am so pleased I moved to Maxen power
I am so pleased I moved to Maxen power, My account manager is extremely helpful and will always do his best to help.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Gloria Hill,
Thank you so much for the thoughtful review! We are glad to hear how happy you are with your move to Maxen Power. Having a dedicated account manager who goes the extra mile is exactly what we aim for, and we are always to help whenever you need.
Best regards,
Team @ Maxen
Excellent service
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Ravindar Sinthireddy,
Thank you for taking the time to share your positive feedback! Providing excellent, reliable service is what we strive for every day. If you need any assistance in the future, we will always be here to help.
Best regards,
Team @ Maxen
Excellent service
Excellent service, helped me get my pipe reinstated and a new meter. Was really helpful from the beginning of creating a account to the end. Would recommend
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Hi,
Thank you for sharing your positive experience! Guiding our customers smoothly through setups like this is a top priority for our team. We deeply appreciate your trust and support in Maxen Power!
Best regards,
Team @ Maxen
Very hard working and honest people
Very hard working and honest people
14. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Tariq,
Building a trustworthy and dedicated service is our top priority at Maxen Power. Positive reviews like yours always keep us energised to keep providing the best service for all our customers. We value your trust and are always here to support you.
Best regards,
Team @ Maxen
Best Energy supplier
Best Energy supplier, Best price and Best customer service
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Santoshi Chaulagain,
Thank you so much for the kind words! Hearing that we are hitting the mark on service and overall experience means the world to everyone here. We appreciate you taking the time to share this, and we are always here to help.
Best regards,
Team @ Maxen
Very helpful customer service as it was…
Very helpful customer service as it was confusing me with the e-mails to the different energy accounts
Shavington social club
13. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Lyn Hulse,
Thank you so much for the positive review! Energy billing and emails can definitely get a bit confusing with different accounts, so we are really glad our team could step in and make things clear for you. Providing reliable support is what we are here for!
Best regards,
Team @ Maxen
Had a call today from a very polite…
Had a call today from a very polite customer service advisor requesting some feedback on behalf of my daughter’s business account. Very clear and concise and helpful. Great service!!
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Carl Thompson,
Thank you so much for taking the time to share this thoughtful feedback! We love hearing that our team made a great impression over the phone. We strive every day to provide clear, helpful, and efficient support.
Best regards,
Team @ Maxen
It is a rubbish scamming company
It is a rubbish scamming company
It is a rubbish company. They charge a high rate per kwh and standing charges. I am their one of the customer who is using their service for 3 years but the problem is that they irritates you by increasing their prices, by charging a high rate and never gives you discount. Their own people follow you to take their contract and talk sweetly and tells their offer that they are very genuine, cheaper and will never gives stress. But, this is a company which has given me a lot stress. They are charging a lot and again sending email to increase their prices even though they have already agreed a higher price than the market. The UK government has already announced to rebate to consumers but they didn’t give any rebate, instead trying to increase the rate of charge which is maximum than the market rate. I am not going to pay any penny extra than the agreed price in the contract. If they can’t provide their services with the agreed price then they can move away from my property. I can find someone else other. They place their offer themselves. They draft the contract themselves. I will take legal action against them but will not pay even a single penny than the agreed price. If they don’t want to provide their services then can move away from my property. A company which gives a high stress, torturous, takes to depression level. They call too many times a day, for what they know. It’s a scamming company. I am going to discuss this matter to my lawyer and will make appeal to county court.
They have already set up direct debit even though they are charging 15% non - Direct Debit Premium.
I never recommend anyone for this company. I wish everyone should leave this company one after another.
I am totally disappointed by this company. I need suggestion from anyone who is expert and guide me so that i can get rid of this company.
Thanks !!
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Hi,
Billing and meter issues can be frustrating, so I am sorry you felt this way. We take feedback about the standard of our customer service seriously, and we would like the chance to look into this properly. Your dedicated account manager has also been in contact with you regarding your concerns. I will be looking into this personally so that we can turn your experience around into a positive one.
Should you prefer to speak directly with a Team Manager, please call us on 0207 9303030 and ask for Emma. She will be happy to assist you.
You can also explore our comprehensive complaints handling procedure to ensure your voice is heard and your concerns are addressed effectively below.
https://www.maxenpower.com/complaints/
Best regards,
Ansel
This company over charged me a lot of…
This company over charged me a lot of money, please avoid them their fraudulent and will take unrecognised costs from your account and from honest working people
19. September 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Hi,
I am sorry to hear about the experience you have described. We take all our customers’ concerns seriously, and this is not the standard we aim to deliver.
Unfortunately, I was unable to locate any account under your name after reviewing our records. I would like the opportunity to look into your account directly so I can better understand your concerns and address them.
Could you please reach out to us at 0207 9303030 and provide us with all of your details? We are ready and waiting to support you today.
You can also explore our comprehensive complaints handling procedure to ensure your voice is heard and your concerns are addressed effectively below.
https://www.maxenpower.com/complaints/
Best regards,
Ansel
Trapped by small print and Clause 8.1
Trapped by small print and Clause 8.1 – devasating price hikes that could close my 60+ year business
I am absolutely appalled by the deceptive practices of Maxen Power. I was explicitly told and reassured that I was signing into a 3-year fixed-price contract to protect my business from volatile energy markets. Instead, I have been hit with a massive 63% increase on my gas and a 33% increase on my electricity.
When I challenged this, they hid behind the small print, citing "Clause 8.1" to justify hiking the rates on what was explicitly sold to me as a fixed deal. This is an absolute scam.
A laundrette relies entirely on running high-energy appliances. My family business has been running successfully since 1962, surviving every economic downturn, but these sudden, unmanageable hikes by Maxen Power could be enough to force us to close our doors for good. The broker that they used promised me that they would save me money throughout my three year contract...this is not true. I am worried about the relationship maxen power have with the Tricon broker they use, I feel the 2 work together to get customers in, a trapped in a very long contract.
I am officially escalating this matter to the Energy Ombudsman. If you have been misled by Maxen Power under the exact same false promises of a "fixed contract," please do not just accept it. Fight back, lodge a formal complaint, and take them to the Ombudsman too. We cannot let them get away with trapping microbusinesses in unfair contracts.
10. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Hi,
I am sorry to hear about your concerns regarding the pricing. I understand that price issues can be concerning. Decisions around pricing are never made lightly and are driven by broader energy market pressures and operational costs. We remain fully committed to transparent and fair service, ensuring all contract updates follow regulatory guidelines and our agreed terms, with advance notice provided.
I have raised your concern to the relevant team and they will be getting in touch with you regarding these concerns. However, if you feel the need to talk to a senior member of our team, please reach out to us directly at 0207 9303030 and ask to speak with Soka. He will be happy to guide you.
You can also explore our comprehensive complaints handling procedure to ensure your voice is heard and your concerns are addressed effectively below.
https://www.maxenpower.com/complaints/
Best regards,
Ansel
Best Customer Service
I called them regarding my issue which was pending for a while.
Spoke to one of the customer service representative, he listen to me very carefully and guided me properly.
Much appreciate his help and work.
Will definitely recommend to others.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Waqar Khan,
Thank you so much for taking the time to share this! We know how frustrating it can be when a concern is pending, so we are glad our team member took the time to listen and guide you through it. Hearing that we turned things around and earned your recommendation means a lot to everyone here at Maxen Power!
Best regards,
Team @ Maxen
Hey everyone this company maxen pawer…
Hey everyone this company maxen pawer rude with customer charging customer to extra money when you contract finish they don’t let you to go the black Maill. I’m doing complain.to OMBUDSMAN will see what’s happening last 3 months this company blackmailing me charging extra money I record all my calls now today complaint department they ask me I can send my recording and all email whatever happened thanks ombudsman
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Hi,
I am sorry to hear about your experience. We understand how worrying it is when charges seem unexpected, particularly around the end of a contract and we want to make sure your concerns are properly looked at.
We have raised this with our complaints team, they will ensure all your concerns are looked at promptly and I will make sure to make it a priority too. The relevant team will get in touch with you regarding these to provide a resolution.
If you wish to talk to a Team Manager, please call us on 0207 9303030 and ask to speak with Soka. He will be happy to provide you with further guidance regarding your concerns.
You can also explore our comprehensive complaints handling procedure to ensure your voice is heard and your concerns are addressed effectively below.
https://www.maxenpower.com/complaints/
Best regards,
Ansel
Im with maxon power and they are very…
Im with maxon power and they are very cheep and very helpful costumers service
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Dear Fitor Dauti,
Thank you so much for the positive feedback! We work hard to keep our support efficient and reliable, so it is great to know we are hitting the mark for you. Should you need any assistance in the future, we will always be here to help.
Best regards,
Team @ Maxen
AVOID
Went with these after being told tgey had low prices. No they don't they rob you. Had smart meter installed and it shows average £1.30 a day. They then claim £400 for 30 days. You rayse utvwith then arrogent staff talk down to you as if your thick. I will be complaining to ofgem about them. Staff ae rude.AVOID THEM
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Maxen Power
Hi,
Billing and meter issues can be frustrating, so I am sorry you felt this way. We take feedback about the standard of our customer service seriously, and we would like the chance to look into this properly. Your dedicated account manager has also been in contact with you regarding your concerns. I will be looking into this personally so that we can turn your experience around into a positive one.
Should you prefer to speak directly with a Team Manager, please call us on 0207 9303030 and ask for Mona. She will be happy to assist you.
You can also explore our comprehensive complaints handling procedure to ensure your voice is heard and your concerns are addressed effectively below.
https://www.maxenpower.com/complaints/
Best regards,
Ansel
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