Napo Pet Insurance Bewertungen 

We used the on line vet option and also had to make a claim following our dogs acute gastroenteritis
The on line vet consultation was excellent giving us some valuable information that helped us enormously when we went back to our own vet
The claim process was very easy and extremely fast via our vet’s website link

Just had my first video link with vet and a claim for my dogs treatment
On both, the experience has been excellent
The video link to a vet was superb with a written update of the discussion received within 10 mins of the link
Tremendous advice which was subsequently mirrored by my local vet the next day so very reassuring/ thank you

The claim procedure via my vet was extremely good with full cover payment received in my bank within less than 5 days of the claim being delivered
Again superb service!

I’m we do expect the costs to rise next year but really hope that they are not too high as we would love to stay with Napo

The vet was friendly and reassuring she did a detailed check and evaluation of symptoms and gave advice accordingly a really great experience

Easy, simple, perfect all what customers want, no other pet insurance comes close

It was so easy. No fuss, no hassle - very pleased . Glad I chose Napo.

After having a terrible experience with a previous insurer, I was very dubious and fearful of pet insurance claims. I was dreading putting a claim in for my dogs surgery and ongoing complications. I have to say I am utterly taken aback, in a good way. I never thought claiming would be so straightforward. The £99excess is by far the cheapest and the fact you only pay it once per condition is a financial godsend. There's no form filling on my part, just an email sent to the vet on my behalf. My vet completes the form online almost within the hour and by the end of the working day, at most 48hrs, the decision is complete. I'm ecstatic that all of the claims have been approved and the financial support is there. I couldn't stand the stress and extra worry about insurance claims, on top of an already stressful situation with my dogs illness. Thankfully Napo have taken that burden away completely. I can't say I'm looking forward to the premium hike in a year though, going on other reviews and experiences. Why do insurance companies let themselves down with ridiculous renewal prices. I hope they prove me wrong. 🤞

I found dealing with Max’s insurance policy since he became unwell very efficient. Napo deals directly with my vet and it is really quite seamless with a very prompt payment

Excellent insurance company. Easy to claim. Would definitely recommend.

Easy website, was able to book an appointment for the same evening literally an hour later. Vet was helpful, explained what to do and next steps, the information is there for me to reread, and it was really great to be able to speak to someone out of hours without having to leave the house.
Would definitely use again and recommend

Listened and understood the issues and provided clear and good advice.

I've used a few different insurers (petgevity and waggel), I was a bit scepticle of napo initially due to how they insure older pets, but having had a terminally ill old cat I've nothing to complain about with them. A little more pricey than the others, but they let me insure him up to £16k which was brilliant, and we're really good with me - even sent me some roses and sunflowers along with a condolences card today after I informed them he passed a few days ago. Overall I'd reccomend.

Have had ongoing medical issues with my dog for a few months and Napo insurance have promptly paid my vets for each lot of treatment she has had and have kept me informed of each payment as and when paid.

My dog recently unexpectedly passed away, steph was continuously in contact with me and checking in on me along the way until the claims team took over, i also received a lovely flower plant in the post, thank you so much for all your kindness

Fantastic service. Claimed and paid out in full within 4 days. No lengthy form filling, just a couple of simple questions with tick boxes and they did the rest. Can recommend Napo 100%

Knowledgable friendly and skilled vet. Concise advice and guidance.

The utter ease with which I was able to submit a claim was refreshing to say the least. Napo’s interface is easy. Thanks Napo. It’s appreciated.

My dog became very unwell. I contacted the first vet online, included in my policy. I was given good advice, and was advised my dog needed emergency treatment . I took her to vet and she needed to stay in. When I had to put in the claim the next day, the process was very quick and easy. Napo has been amazing. The claim was settled within a few days. Any corespondance always says that they hope my dog is ok and really kindly put. I would not hesitate to recommend Napo to anyone. Ive claimed a couple of times for both of my dogs, and very satisfied with the whole process.

I was fortunate enough to never have to make a claim with Napo but always thought that their prices were lower than average. I had the most heartbreaking task of contacting them to cancel my policy due to the death of my pet. I spoke with Chloe who handled the situation with so much care and she remembered to contact me days later to confirm the cancellation. I then received some beautiful roses from the Team. I won’t forget the kind gesture. Thank you to Chloe and the Team.

Napo have been amazing throughout my cat Izzy’s life. Claims were always easy and stress free, and when he passed, they sent a rose plant to say sorry for my loss. Such a thoughtful, compassionate company. Highly recommend.

The vet was very good and went through all the possible problems that nala had. She made me feel at ease and gave me lots of information about what she thinks my dog has, she also gave solutions and what time frame to expect.