This was our first time of using the video consultation service offered by Napo. We found the experience to be extremely helpful, having access to a Vet out of hours without having to leave home. The... Mehr ansehen
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Das sagen Bewerter
I recently lost my beautiful little Shihtzu; she had mutiple health issues, some of which were very complex. On the 3 or 4 occasions I had to claim NAPO paid within days every time. I notified them o... Mehr ansehen
Outstanding service, logged on the portal and got an appointment in 20 minutes. Really helpful online appointment with the vet Fiona who was thorough and put my mind at ease. Would definitely recommen... Mehr ansehen
Once I e mailed Napo to set the wheels in motion for Spot's claim ,Napo have been brilliant .The sent an e mail to the vet to start the claim and Napo have kept me informed about what is happening .Th... Mehr ansehen
Unternehmensdetails
Über Napo Pet Insurance
Vom Unternehmen geschrieben
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All about Napo
Named after the founder’s scruffy Dachshund, In 2021 we decided to make pet insurance better for owners like us and you. This means more value, less hassle, easy to understand policies, and super comprehensive cover.
Comprehensive insurance
Our £16,000 policy being named most comprehensive on the market by Which?. Plus our £8,000, £12,000 and £16,000 dog insurance policies have been recognised as a Which? Best Buy.
Fuss-free claims
Our claims are quick, easy, and all online. You can do it, or your vet can for you. We can also pay them directly. So you can focus on your pet, not the paperwork
Free video vet calls
You’ll get free 24/7 vet and behaviourist calls. So you can always get expert help when you need it.
Low excess
We have a low excess charge of £99 per condition, per policy year. And that’s for all policies!
We’ll call you
If there’s something you’re keen to talk to us about, speak to one of our fantastic customer champions and they’ll arrange to call you at no cost to you.
Kontaktinformationen
2 Jubilee Place, SW3 3TQ, London, Vereinigte Staaten
- support@napo.pet
- napo.pet
4,5
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4773 Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
fantastic service easy to book an…
fantastic service easy to book an apointment with an online vet who was fantastic very helpful caring and polite
26. Juli 2026
Antwort von Napo Pet Insurance
Hi Tracy, the FirstVet service really is amazing, isn’t it! We’re so glad it gave you peace of mind, and we hope Florence is feeling better. Give them a fuss from us. 💙
Sarah 💙
Great service
We have had our cocker Alfie insured with Napo since he was a puppy. We had to make a small claim when he was very young. But now he is four, he got a problem with front paw. The vets were not sure what was wrong and in total it cost £2000 in investigation and treatment but he is better now.
When the claim went in, we got an email for a little more information. After I replied, the claim was sorted and paid within half an hour.
I was very impressed and relieved. I have nothing but nice things to say about Napo.
18. Juli 2026
Antwort von Napo Pet Insurance
What a lovely review, Joe - thank you! We think it’s really important to make the claims process as simple as possible, so you can focus on helping Alfie feel better! Please pass on a belly rub from us!
Kind regards, Sarah from Napo. 💙
First vet provided me with honest…
First vet provided me with honest intelligent third-party opinion.
25. Juli 2026
Antwort von Napo Pet Insurance
Hi Stephen, thanks for your review of the FirstVet service. We’re pleased that you were able to use it for Jessie.
We love that we were able to provide additional peace of mind to our Napo members. 💙
Sarah from Napo
Antwort von Napo Pet Insurance
Hi John, thank you for your review. We’re really pleased that we were able to help you and Vinny. Please pass on a belly rub from us! 💙
Sarah at Napo 💙
Received sound experienced advice
21. Juli 2026
Antwort von Napo Pet Insurance
Hi David, thanks for your review of the FirstVet service. We’re pleased that you were able to use it for Ellie and get some good advice. If there’s anything else we can do to help, do get in touch.
Best wishes, Sarah from Napo 💙
Used Napo for vetinary help.
Reached out to Napo this morning as my dog has been under the weather for several days. Really easy to make appointment with online vet and got the appointment within a few hours. She was very helpful, sent a full report of the consultation and hopefully Connie will be back to her bouncy self again soon.
24. Juli 2026
Antwort von Napo Pet Insurance
Hi Helen, we think the FirstVet service is super, and glad you do too! We hope it’s taken some of the stress out of Connie being poorly and given you some extra peace of mind. If there’s anything else we can do to help, do get in touch. 💙
Best wishes, Sarah from Napo
Excellent service
Excellent service. First claim handled seamlessly. Sorted within 48hrs. Very impressed how easy it was. Price-wise I’m paying the same monthly fee as I was with KC but level of cover/excess is far better
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Napo Pet Insurance
Hi Susie, thank you for taking the time to leave such a lovely review. We’re so glad you’re happy with your cover for your pet, and we’ll be here to help whenever you need us. 💙
Sarah from Napo 💙
Great service
Great service. Repeat prescriptions for our dog are paid within a couple of hours of claiming. Efficient as always. Thank you!
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Napo Pet Insurance
Hi Elaine, we’re glad you found our claims process so simple and efficient! We know how stressful it is to have a sick pet, so we want to make sure getting help is as easy as possible so you have one less thing to worry about. We hope your pet is feeling better.
Sarah from Napo 💙
Near impossible to speak to a human
Near impossible to speak to a human. Frustrating Bot customer service ?!
13. Juli 2026
Antwort von Napo Pet Insurance
Hi,
Thank you for taking the time to share your feedback with us.
We’re pleased that you were able to speak with someone and that we could support you with your query.
If there’s anything else we can help with, please don’t hesitate to get in touch at support@napo.pet.
Lou
Customer Champ | Napo
Great service
Having access to this service was so reassuring. The vet was thorough and was able to reassure us, thankfully, that all was okay.
18. Juli 2026
Antwort von Napo Pet Insurance
Hi Sam, thanks for your review of the FirstVet service. We’re pleased that you were able to use it for Pickle! We love that we were able to provide additional peace of mind to our Napo members. 💙
Take care - Sarah at Napo 💙
Booked a video call with a vet .
Booked a video call with a vet .. she rang exactly on time , was extremely helpful and the whole process was flawless !
Highly recommended
18. Juli 2026
Antwort von Napo Pet Insurance
Hi Michelle, thanks for your review of the FirstVet service. We’re pleased that you were able to use it for Pebbles and and that they are able to provide additional peace of mind to our Napo members!
Best wishes, Sarah from Napo 💙
Excellent service
Initially I had to pay the vet fee in full and then a £21 admin fee for the vet to start the claim, but once that was done, Napo processed the claim within 48 hours - very pleased with the claim being approved so quickly. Thanks Napo!
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Napo Pet Insurance
Hi Helen, we’re glad you found our claims process so speedy! We know how stressful it is to have a sick pet, so we want to make sure getting help is as easy as possible so you have one less thing to worry about. We hope your pet is feeling better.
Sarah from Napo 💙
Very helpful and kind hearted insurance…
Very helpful and kind hearted insurance company, especially Lorna. Easy to deal with and claims for my dog have been processed and approved within hours. Would recommend Napo to everyone
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Napo Pet Insurance
Hi Amanda, we’re so glad you had a great experience with Lorna, and thank you for sharing it with us! We hope your pet is feeling better, and give them a cuddle from us. 💙
Best wishes, Sarah from Napo 💙
Excellent company to deal with
Excellent company to deal with. Our dogs claim was paid in full very quickly by Napo.
30. Juni 2026
Antwort von Napo Pet Insurance
Hi Lucy, we’re really pleased to hear that you were happy with our claims process and we hope Chase is starting to feel better. 💙
Please don't hesitate to reach out if you need anything else!
Take care, Sarah from Napo 💙
napo has been absolutely brilliant!!
napo has been absolutely brilliant!!
I cannot recommend enough. They paid out claims with no fuss at all, even though payments exceeded premiums. Engaging them via their portal is hassle free and there is a true customer care team behind the scenes. They are also fast in responding and paying.
I never expected such a good experience from pet insurance.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Napo Pet Insurance
Hi George, we’re really pleased to hear that you were happy with our claims process.
We know how stressful it is to have a sick pet, so we want to make sure getting help is as easy as possible so you have one less thing to worry about.
We hope your pet is feeling better.
Take care, Sarah from Napo 💙
It's unfortunate I had to make a claim
It's unfortunate I had to make a claim. my doggy had a lump to test for cancer. We went ahead with the procedure. Vet filled out all details on my behalf. Received an email from Napo about 2 hours later that they will pay for the test. Never made a claim beforehand and didn't think I would get anything and such a quick reply. Obviously they care for your pets wellbeing. Thanks.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Napo Pet Insurance
Hi Stefan, we’re really pleased to hear that you were happy with our claims process. We know how upsetting it can be when your pet needs treatment from the vet. It’s important to us that we make the claims process as stress-free as possible so that you can spend more time making your pet better again.
We hope they’re starting to feel better. 💙
Sarah from Napo
NAPO exorbitant costs if you make a claim
Handled claim ok are initial confusion with vets asking for excess payment. However the real problem came to when it can to renew. Price had already gone up from £100 to £185 per month last year which I thought was a lot. This year I nearly fell of my seat when a bill of £600 per month came in. Had to raise with ombudsman as clearly they don't treat customers fairly. I presume trying to drive me away as I had the audacity of making a claim.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Napo Pet Insurance
Thank you for taking the time to share your feedback.
We are sorry to hear how frustrating your renewal experience has been.
We'd like to reassure you that renewal pricing isn’t increased simply because a claim has been made. Premiums are reviewed based on a range of factors, including your pet’s details, changes in veterinary costs, inflation, and the continued cover provided by your policy.
That said, we appreciate that from your perspective, the increase feels very difficult.
We genuinely appreciate you taking the time to share your experience. We wish you and your pet all the very best. 🐾
Lou
Customer Champ | Napo
FirstVet and dental inc. are an added bonus
Having been with Napo for around 6 years now I find them reliable with claims and customer care team very helpful. Cost wise my premiums have rocketed but I don't think any other insurers are different. What I like about Napo is they cover dental and both my dogs only big claims have been for this issue. The other thing I like is the use of First Vet, an online vet that can be contacted face to face via a mobile phone. This offers out of hours (24hr) veterinary advice from a qualified vet. Benefits are mind at ease and next approach for the issue concerned with. It's free to use (included in your insurance), therefore sometimes avoiding vet bills. Sometimes our fur babies panic us and you don't know what to do eg my dog had a server flare up in his eyes on a Sunday evening. First Vet were able to help me by asking questions and seeing my dog via my camera phone. Told me how to treat his eyes and go to my vets Monday if no improvement. This saved me the rush to an emergency vet on a Sunday evening. Obviously if it's an emergency it won't help.
12. Juli 2026
Antwort von Napo Pet Insurance
Hi Claire, thanks for your review!
We’re pleased that you were able to use FirstVet and they were able to provide some additional peace of mind.
We’re so happy to know that you’re also pleased with your Napo cover. It’s really important to us that we can offer really comprehensive cover, so you can always do the best thing for you furry friend.
Best wishes, Sarah from Napo 💙
Antwort von Napo Pet Insurance
Hi Morag, we think the FirstVet service is super, and glad you do too! We hope it’s taken some of the stress out of Ollie being poorly and given you some extra peace of mind. If there’s anything else we can do to help, do get in touch. 💙
Sarah from Napo
Very easy to book appointments with the…
Very easy to book appointments with the First Vet app and lots of different time slots to suit my needs .
And what a lovely , friendly and knowledgeable vet I got to speak with too.
Has saved me the hassle and the challenge of taking our cat dear Millie to the vets for something that could be dealt with online .
Thank you so much First Vet and Napo Insurance .
Best wishes ,
Dr. Ken Chui
12. Juli 2026
Antwort von Napo Pet Insurance
Hi there, thanks for your review of the FirstVet service.
We’re pleased that you were able to use it for Millie and that they could support you both. We love that we were able to provide additional peace of mind to our Napo members.
Sarah from Napo 💙
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