Napo Pet Insurance Bewertungen 

Very easy to book appointments with the First Vet app and lots of different time slots to suit my needs .

And what a lovely , friendly and knowledgeable vet I got to speak with too.

Has saved me the hassle and the challenge of taking our cat dear Millie to the vets for something that could be dealt with online .

Thank you so much First Vet and Napo Insurance .

Best wishes ,

Dr. Ken Chui

From start to finish my experience with napo was effortless. They dealt with my claim directly with vet and only asked me a couple of questions. They authorised my claim and paid me the same day. Excellent and efficient customer service. Highly recommend this company to anyone that needs pet insurance.

Well I didn’t have to worry about anything other than my Pet Kylo It was all taken out of my hands The Vet and NATO sorted my claim It was so so easy A big Thank you to the Fantastic Joe who operated on Kylo He looked after Kylo as if he was his own dog Forever grateful to Vet and NATO

I write this review out of sheer desperation. I stupidly took out insurance for two of my dogs with Napo over two years ago. I now need to claim for an operation for one of them. The vet will only accept a direct payment from Napo if there is a pre-authorisation. There is nothing on Napo's awful article-filled website about this. Instead, I was asked for my vet's email address so Napo can contact them so the vet can claim. There is nothing to claim yet. I have called the vets and they have not heard of Napo. Napo - if you don't contact me asap today I am going to cancel the second policy for my second dog and strongly consider cancelling both as the operation is not that much. I will also look at a small claims action for breaches under the Consumer Rights Act 2015 for failure to provide a reasonable service. It is not acceptable that if you can't provide real people to speak with that your website fails so abysmally to deal with basic requests which must be common. I shudder to think what would happen if this was an emergency. I'm also concerned the premiums went up close to 50% which is not justified. Please call me asap about policy number SER-KAH-0005-REN-002.

Why is it that if I was in a car accident, the insurer would agree in advance to the repairs and pay the garage directly, or if I needed medical treatment, my private health insurer would pre-authorise the treatment and pay the hospital or consultant directly, and Napo doesn't with pet insurance? I bet some people can't even afford treatment despite insuring their pet with you because of this policy which I believe is a breach of the Consumer Rights Act 2015.

the vet was very understanding and took time to investigate the problem and give us good advice

UPDATE. See below

Such a quick service. Claim put in via vet on Thursday at 5pm. I was notified for confirmation which I responded to. Email arrived during the evening same day, confirming payout within 5-7 working days. Absolutely 5***** company service is amazing. I will never use any other company!
I received my money back (less excess oc)
the following day !!! Now that’s service for you!!!

Amazing paid out very quick any queries I had they helped and answered quickly very impressed glad I chose napo for my fur baby

The best insurance company I've ever known - amazing customer service, great prices, and super fast claims process!

My dog had an emergency operation and cannot praise NAPO enough. At a very stressful time I knew that I wouldn’t have to worry about the expense. Sure enough my vets bill was settled by NAPO almost immediately and there was no hassle at all.I would really recommend NAPO for pet insurance.

The whole process (working with the vet, submitting the claim, answering associated questions) was easy, smooth, and fast, and the turnaround time (when Napo originally said it could take 4-6 weeks, and then having it done in 5-7 DAYS) was amazing.

I have had my dog on Napo for 6+ years and have never claimed.
I loved the founders message regarding loving his dog Napoleon so much that he wanted to do something in his memory to help other pet owners that struggled to find decent insurance and loved their pet so much and thought they were the BEST when i signed up, i brought 8 people to the company aswell. I now think its very sad that the company has not lived up to the original ethos.

Every year, despite never ever making a claim my policy increased and i happily paid as i was absolute in my belief this was a wonderful company. I ended up paying upwards of £80 a month for a 6 year old dog who had never ever claimed. I actually was forced to look around in January of 2026 and Napo came up at 50% cheaper than i was paying, when i reached out they wouldnt do anything about my premium, so i left and re joined at the cheaper option ( wonderful customer retention for a loyal customer there guys!).

My mother, who i had also introduced, made a dental claim that was denied when we dug into the reasoning behind the decline, it was horrifc, Napo literally split every hair they could to try and wriggle out of supporting their customer. Evntually after a lot of support from our vet, we were able to back them in to a corner and they had to pay. My mother promptly left and moved to Purely Pets.

I have now had a similar experience and i am beyond gutted. I am aware that due to small prints, T&C's and various other strategies they can sneak out of most things, however that is not what i want when the creature i love most is in need. I have also decided to look elsewhere for insurance.

Napo are deplorable, they are dishonest, their morales are hideous, they are NOT here to help you in your time of need, if they can get round paying they will, everytime. DO NOT trust the great intro prices and high cover rates. You will end up out of pocket and in debt with your vet. Napo will not help you. If there is a single loop hole they can duck out of, i promise you they will. I have suffered first hand, as has eveyone i brought to Napo ( i would like to very clear that they have all now left).

I was a loyal customer for years, even spending hours on the phone in the early days discussing marketing with them and possible social colaborations, i now advise anyone looking for insurance to run a mile from Napo.

They are also impossible to get hold of as they do not have a phone you can call. If you email and request a call, someone will then email you back within 24 hours and give you an option to schedule a future call, excellent when you are in a panic and desperate to speak to someone urgently! If you escalate any process you will get repsonses from faceless employees hiding behind anonymity that are cold and unhelpful.

When reading reviews, i tend to take the bad reviews with a pinch of salt and make judgements based on the picture i have already built in my head, please do not take this review with a pinch of salt. This company are hideous.

I had to make a claim when my Maltese ate 2 grapes that fell on the floor. Normally she won't eat fruit but when it falls from the sky it's delicious...

Napo worked at speed to assess and accept the claim. The money was in my account within a couple of days.

Their communication was compassionate and clear.

I highly recommend Napo!

I think napo insurance are amazing , took out insurance for my dog few mths ago , my dog cruciate ligament needs operating on and it’s a big op and expensive too , I put in my first claim and napo was fast and efficient and approved my claim , excellent service

Prompt attention to the claim by really friendly people especially Lorna of the Napo Claims team. Thank you all and keep up the good work! Oh, and Pippa says Woof Woof too!

When worried for your pet being reassured you are doing the right thing and being given advice on what to do next is invaluable, particularly when out of hours for your vet. Am just about to ring for appointment with vet as per FirstVet advice but relieved that symptoms have not worsened. So glad FirstVet is included with my Napo insurance.

Easy to arrange
The vet was efficient and empathetic

Clear verbal communication confirmed in writing

Incredibly easy to claim and paid the same day as claim details were completed by the vet and myself. Very impressed.

Incredibly easy and the bill was refunded same day as the claim!

All round brilliance from this company
Easy process and good comms

Vet was very supportive, professional and thorough.