I was seeing a chiropractor and getting decompression treatments as well as adjustments costing me $55/wk for these two appointments. I bought a vibration platform and the Neurogena Belt. I use the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This is one of the better all-round options because it combines compression with flexible support stays, while staying breathable enough for extended wear. It suits gym use, warehouse work, or recurri... Mehr ansehen
Unternehmen hat geantwortet
Fast delivery to Singapore and the quality was good. The knee guard was comfortable and matched the description well. I realised after consulting the doctor that I had purchased the wrong type for my... Mehr ansehen
Unternehmen hat geantwortet
The knee brace feels great and works well on day one and two, then day three of wearing it, it begins to fall apart. The patella support ring just falls off and the brace is therefore worthless at t... Mehr ansehen
Unternehmen hat geantwortet
3,9
Gut
234 Bewertungen
Hat 25 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Returned the product but has not received the refund
I purchased the product on September 2025 and have returned it as it did not work for me. However, it's now April 2026 and have not received my refund. I am hoping they will eventually do.
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von NEUROGENA.US
Dear Customer,
Thank you for your feedback.
We are very sorry to hear about your experience and the delay regarding your refund. This is certainly not the level of service we aim to provide.
We take cases like this very seriously and would like to ensure this is properly resolved. Please contact our support team with your order details so we can investigate your return and process the refund as quickly as possible.
We appreciate your patience and the opportunity to resolve this matter.
Antwort von NEUROGENA.US
Dear Customer,
Thank you very much for your feedback.
We are glad to hear that the product has been useful for you so far. We hope it continues to meet your expectations and provide the support you need.
We truly appreciate your support.
NEUROGENA IS A BIG SCAM!! STAY AWAY!!
I ordered on Lumbar Belt on Mar 22, 2026 11:28 am, and the tracking shows: Shipment has been returned to sender on Apr 04, 2026 04:02 pm, when I never requested for it be returned back to sender. Sent them an email to get refund, they do not respond! NEVER buy fron them, complete SCAM from being advertised to tracking number provided! Lost around 95$!!!! STAY AWAY from Neurogena !!!
Finally received a new tracking number, and received the lumbar belt, its of good quality and helps my lumbar. Thanks for replying the email and having a new tracking sent out.
In mauritius, i received the product after paying celero tax and delivered to me. 😎
5. April 2026
Bewertung ohne vorherige Einladung
Antwort von NEUROGENA.US
Dear Customer,
Thank you for your feedback.
We are very sorry to hear about your experience and understand your frustration regarding the delivery status and lack of response. This is not the experience we aim to provide.
We would like to clarify and investigate what happened with your shipment as a priority. Sometimes returns to sender can occur due to courier or local delivery issues, and we would like to review your case in detail.
Please contact our support team with your order details so we can check the tracking history and resolve this situation for you as quickly as possible.
We appreciate your time in sharing this and hope to have the opportunity to assist you further.
Antwort von NEUROGENA.US
Dear Customer,
Thank you very much for your kind feedback.
We are delighted to hear that you are satisfied with our customer service. Your support and positive words mean a lot to our team.
We truly appreciate you taking the time to share your experience.
Refund experience could be better
Had an item, then returned it.
The process to get a refund is not good and you have to chase them up. The company seems to just delay things for no reason. Very frustrating and will not be using this company in the future.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von NEUROGENA.US
Dear Customer,
Thank you for your feedback.
We are sorry to hear about your experience and the frustration caused during the refund process. This is not the level of service we aim to provide.
We take your comments seriously and will review this internally to improve our response times and communication. We would also like to ensure your case is fully resolved, so please contact our support team with your order details if the refund is still pending.
We appreciate you taking the time to share your experience.
they emailed me every few day to tell…
they emailed me every few day to tell me where my order was i just wish the knee brace had a botton to order in black
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von NEUROGENA.US
Dear Customer,
Thank you very much for your feedback.
We are glad to hear that you were kept updated regularly about your order and that you had a positive experience with our communication.
We also appreciate your suggestion regarding a black version with a button option for the knee brace. Feedback like this is very valuable and helps us improve our product range.
Thank you again for your support.
Poor quality of Knee system
I am very disappointed with the quality of these knee system/ knee pads. I used them for just one CrossFit workout, and after the first session, the rubber ring and its outer cover started to detach.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von NEUROGENA.US
Dear Customer,
Thank you for your feedback.
We are sorry to hear about your experience and that the knee support did not meet your expectations during use. This is not the quality level we aim to provide, especially for active training such as CrossFit.
We take this seriously and would like to understand what happened with your product. Please contact our support team with your order details so we can review the case and assist you with a suitable solution.
Thank you for bringing this to our attention.
My experience is good with neurogena
29. März 2026
Bewertung ohne vorherige Einladung
Antwort von NEUROGENA.US
Dear Customer,
Thank you very much for your feedback.
We are glad to hear that you have had a good experience with Neurogena. Your support is truly appreciated.
We look forward to serving you again in the future.
Calidad
Los articulos comprados son de buena calidad y muy cómodos
Entregados rápido y en perfecto estado
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von NEUROGENA.US
Dear Customer,
Thank you very much for your kind feedback.
We are delighted to hear that you are satisfied with the quality and comfort of the items, and that your order was delivered quickly and in perfect condition.
We truly appreciate your support and trust.
Awesome fit
It was a lot of room to play with! Sometimes when u get these things they are made for smaller waisted people! This one has lots of adjustment ways to tighten this or in loosen this! It has really helped! I use it after working construction and it just melts my pain as it straightens and spreads my back muscles! Love it!
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von NEUROGENA.US
Dear Customer,
Thank you very much for your wonderful feedback.
We are delighted to hear that the product fits well and that the adjustability allows you to find the perfect level of support. It’s especially great to know that it has been helpful after your work in construction and provides you with relief and comfort.
We truly appreciate your support and are glad the product is making a positive difference for you.
Antwort von NEUROGENA.US
Dear Customer,
Thank you very much for your feedback.
We are delighted to hear that you had a fantastic experience with us. Your kind words mean a lot and motivate us to continue providing the best possible service.
Absolutely awesome knee support just…
Absolutely awesome knee support just what I been looking for
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von NEUROGENA.US
Dear Customer,
Thank you very much for your kind feedback.
We are delighted to hear that the knee support is exactly what you were looking for. Your satisfaction means a lot to us.
We truly appreciate your support.
Quality-wise it’s very good
Quality-wise it’s very good, but the delivery time is quite long.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von NEUROGENA.US
Dear Customer,
Thank you very much for your feedback.
We are glad to hear that you are satisfied with the product quality. At the same time, we appreciate your comment regarding the delivery time and apologize for the delay.
Your feedback is very valuable to us as we continue to improve our service.
Replaced chiropractor visits and costs
I was seeing a chiropractor and getting decompression treatments as well as adjustments costing me $55/wk for these two appointments. I bought a vibration platform and the Neurogena Belt. I use the Vibration platform for 10 mins standing and 10 mins sitting each day. I use the Nerogena belt for 1 hr/day. This protocol makes my lower back feel as good as the chiro treatments and their decompression did, and is saving me $220/month as well as my time!
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von NEUROGENA.US
Dear Customer,
Thank you very much for your detailed and thoughtful feedback.
We are truly delighted to hear that our product, together with your routine, has helped you achieve such positive results and improve your comfort. It’s especially great to know that it has also helped you save both time and costs compared to previous treatments.
We really appreciate you sharing your experience, and we are glad the product is making a meaningful difference for you.
Good quality of product
The product is true to size and its good quality. My dad really like how it works on his back
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von NEUROGENA.US
Dear Customer,
Thank you very much for your kind feedback.
We are glad to hear that the product fits well and that you are satisfied with its quality. It’s especially nice to know that it is helping your father and working well for his back.
Excellent!
22. März 2026
Bewertung ohne vorherige Einladung
Antwort von NEUROGENA.US
Dear Customer,
Thank you very much for your excellent feedback.
We are delighted to hear that you had a great experience with us. Your support means a lot to our team and motivates us to keep delivering the best possible service.
Je n'est rien a redire sur la…
Je n'est rien a redire sur la prestation ....merci
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von NEUROGENA.US
Dear Customer,
Thank you very much for your feedback.
We are pleased to hear that you are satisfied with the service. Your kind words are greatly appreciated.
Thank you again for your support.
A complete scam from the beginning
A complete scam from the beginning. Do not fall for it!
3. Februar 2026
Bewertung ohne vorherige Einladung
Multiple excuses for 3 week delay
Ordered kneee support in desperation of an ongoing injury giving me a lot of pain. Ordered knee support with 1-2 day delivery.
Item sat in its factory for 10 days before it even left the site and still 3 weeks on I have no received. Not only that I’ve asked for a refund and cancellation twice now only to be palmed off.
Avoid people.
1. März 2026
Bewertung ohne vorherige Einladung
Great communication and understanding…
Great communication and understanding with customer issues and to help them the best possible way to make it right
17. März 2026
Bewertung ohne vorherige Einladung
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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