Great experience , shopped using a gift card and it was simple to do. I purchased a pair of leather boots which I was absolutely delighted with. They arrived promptly, beautifully parcelled and was so... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Fab shopping experience. Lovely gift ordered online and sent direct to my lovely sister in law. So many choices so something for everyone. BUT so speedily despatched, just standard delivery, it ar... Mehr ansehen
Unternehmen hat geantwortet
Shopping experience with you Amazing as ever. I love Oliver Bonas. However, you should consider ditching Evri as your courier. Delivery was expected on Tuesday but. Received a message from them say... Mehr ansehen
Unternehmen hat geantwortet
Ordered on Sunday for click and collect. Courier has still not despatched to click and collect store 4 days later. Update: Oliver Bonas replied on Friday to say looking into it with courier. Offere... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Geschäft für Modeaccessoires
- Möbelgeschäft
- Handtaschengeschäft
- Juweliergeschäft
- Spiegelgeschäft
- Damenmodengeschäft
Informationen, die aus verschiedenen externen Quellen stammen
Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware.
Kontaktinformationen
Unit F, Davis Rd Industrial Park, KT91TQ, Chessington, Vereinigtes Königreich
- 020 8974 0110
- askus@oliverbonas.com
- oliverbonas.com
3,6
Akzeptabel
1354 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Love it ❤️
Received very promptly after ordering. Happy with the bag.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Let down by Evri delivery.
Let down by Evri delivery.
Ordered before 8am Saturday and it’s now Thursday afternoon and parcel is not yet available for collection from Evri pick up location. Update from Evri that they were unable to deliver yesterday.
Hopefully I’ll get some good news later this afternoon.
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
Really sorry for the delay here, could you reach out to askus@oliverbonas.com so we can take a look? Team OB
No problem with the order
No problem with the order. Arrived within the week as stated with choice of delivery.Clothes were nicely wrapped up. Very happy with the whole experience. Thankyou
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
My delivery is still sat at an Evri…
I’m so excited for my purchases but my delivery is still sat at an Evri depot - maybe change logistics company
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
Hi DC,
We're sorry to hear that you haven't received your order yet, this should not have happened.
Our Customer Service Team will be able to look into this for you - get in touch via the link below:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB
Easy to order
Easy to order
Good selection of merchandise
I choose 4 items 3 of which I'll keep
Really like the retro/vintage style & colours
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Perfect!!
I found a wonderful shirt in the sale which amazingly was in my size! It arrived with in a couple of days of ordering which was very impressive!!
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Goods received package well and good…
Goods received package well and good quality. Delivered on time
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Top quality
You can always guarantee quality from Oliver Bonas along with very prompt delivery. Very pleased as usual
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Super and love the clothes
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Easy online shopping and swift delivery
Easy online shopping and swift delivery
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Will order again!
Website user friendly. Placed order easily. Quick delivery. Item beautifully packaged. Very happy!
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
I ordered some gifts in the sale
I ordered some gifts in the sale, had I known that you did not have stock of one when I purchased, i have been refunded but still, I would have not completed the purchase and paid delivery. As I now havr to find and pay delivery to replace this gift elsewhere which is costing me more.
I would expect some sort of compensation or apology for this not just a here is a refund email. Will be reluctate to purchase again
30. August 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
Hi Tam,
We're sorry to hear that the item was refunded as it was out of stock, as this is a very busy time of year for us, during our sale, we have hundreds of customers checking out at once and sometimes for the same item at the same time. This can cause some items to be purchased at the same time by multiple customers and if there is only one left we will need to process a refund if it's out of stock but we do understand how frustrating this must be & we will make sure to pass your feedback onto our relevant team to review.
Thanks,
Team OB
What a wonderful service,such a well…
What a wonderful service,such a well packaged parcel. Lovely gifts for someone special. Speedy arrival,especially as it was a bank holiday weekend! Such lovely gifts,parcel was very well received!🤩
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Evri are the worst possible couriers…
Evri are the worst possible couriers that OB could use. You have asked me for a review but as usual I don’t have my order and it is likely to be a few more days. It’s a truly terrible service and one that puts me off buying from you as the notion for the goods has practically worn off by the time they arrive. You need to offer options which you don’t for any purchase I have ever made and your communication is terrible days and even a week can go by with no updates. There are no excuses other than poor management for such a bad customer experience. If you have a business development officer they should be fired!
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
Hi Elyse,
We're sorry to hear that you've not received your order & you've been asked to leave a review, we can understand how frustrating this must be & this isn't the level of service we want for our customers at all.
Let’s get this sorted for you - if you can send some details over to our Customer Service Team, here are the details:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB
I was expecting my delivery yesterday…
I was expecting my delivery yesterday and EVRI has let me down. I had a message after lunch to by EVRI to say that they would not be making the delivery. I hope my delivery will be with me today.
What if I needed these items yesterday?
I think you need to rely on a trustworthy delivery company and Evri isn’t one of them.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
Hi J Lewis,
Thank you for letting us know about your delivery, we're sorry to hear that your order is delayed, this should not have happened.
Let’s get this sorted for you - if you can send some details over to our Customer Service Team, here are the details:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB
I absolutely love the basil and tomato…
I absolutely love the basil and tomato diffuser, sold out in the shops, so was delighted to be able to get it online!
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Sadly 4/7 pairs of earrings i ordered…
Sadly 4/7 pairs of earrings i ordered were damaged because the backs were bent not the standard I expect from Oliver Bonas, the box used was too small as it was quite a big order so I have had to return
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
Hi Sarah,
We're sorry to hear that your earrings arrived damaged, thank you for letting us know. This should not have happened.
Let’s get some details over to our Customer Service Team so they can look into this for you - follow the link below:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB
waiting patiently for my delivery
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
Hi there,
We're sorry to hear that you're still waiting for your delivery, thank you for taking the time to let us know.
The best way to get this sorted is via our Customer Service Team, who will be able to take the order details and contact you directly to make it right. Here are the details to get in touch:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB
Lots of very nice quality at affordable…
Lots of very nice quality at affordable prices to choose from. Oliver Bonas is a recognised name for good service and returns
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
This is great to hear, thanks for taking the time to let us know. Team OB.
Avoid Clapham Common
Extremely ignorant and unprofessional customer service worker. The ginger girl that served me was dismissive, extremely rude and was dressed as though she was in a stripclub. To start she was more preoccupied with drinking a mug of tea/coffee and when she had to serve me it was visible that she was annoyed she had to stop her socialising to process my transaction. I love Oliver bonas and have been a long time shopper but the unprofessionalism of that particular member of staff has made me not want to return to the Clapham store. Management and the company should not allow that type of work environment.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Oliver Bonas
Hi Charlotte,
We're sorry to hear about your experience at the Clapham store, our promise is to do our bit to make living a joyful experience and give cause for optimism and it looks like, on this occasion, we missed the mark. Whilst we hope that it would never be our intention to make you feel unwelcome, we acknowledge that this time the impact outweighs the intention. We aim to make shopping with us a positive experience and leave you feeling valued.
Our Customer Service Team will be able to look into this for you - get in touch via the link below:
https://www.oliverbonas.com/about-us/contact-us
Thank you,
Team OB
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