Petals Network Bewertungen 

Ordered online on Friday before the 12pm cut-off for same-day delivery. Got a message Friday afternoon to say the next courier run would be Saturday. Saturday I get a message saying they couldn't find a courier and the flowers would be delivered on Monday. Monday I receive a message saying the florist doesn't have white roses and would substitute pale pink ones instead, that's fine. However, the flowers were never delivered. I have contacted them numerous times asking for a refund and have received no reply. Do not recommend.

DO NOT ORDER FLOWERS THROUGH PETALS NETWORK YOU WILL REGRET IT.
I ordered a premium bunch of flowers for my life long friend's birthday. But what ishe received was a total rip off and not worth the $140 I paid. I have since found out that the florist used, was only sent order for 100.00. Minus both Petals Network fee of $30 and the local florist's fee also $30, minus $18 for the tiny glass vase, left $52 for flowers. I was so disappointed and angry. YOU DONT GET WHAT YOU ORDERED. BUYER BEWARE.
If I could add photos I would, flowers also looked dead less than 24 hours later.

Terrible service. Three promises to deliver and none of them materialised. They cancelled my order days later. What a joke. Run! Do not waste your time or money

I live in the UK and ordered a particular arrangement of flowers for my friend as she likes pink lilly's for her birthday (30th being her birthday)
I ordered the flowers Thursday evening and selected a delivery date (29/11/25).
This morning (UK time) I received an email telling me the flowers I selected are currently unavailable from florists in the area. Rather than delay my delivery, we've asked the florist to create a bespoke Florist's Choice design, using the freshest available flowers of equal value. As the design will be crafted individually by our florist, we're unable to provide a photo in advance or confirm exactly which flowers will be used. The final selection will depend on the freshest blooms available on the day, chosen with care by the florist. However, the look and colour scheme will differ significantly from the item I originally chose.
This absolutely is not acceptable and would expect better!!! With the short notice alerting me to the problem I had no chance to cancel the order and arrange something else for my friends birthday, I didn't even get given the choice, they just went ahead anyway with what ever they had, that is not what I paid for.
I don't even know if the flowers have been delivered!!!
SHAME ON PETALS!!

I live in Sydney and a relative who lives in Dignams Creek passed away. I realise it's a small community, so I searched online for a florist that would deliver there. On the Petals website, I followed directions, selecting Dignams Creek suburb and post code from the drop-down box. I then selected the arrangement appropriate for a sympathy occasion. I paid a total of $192.90, which included a hefty delivery fee, but was happy to do so, as Dignams Creek is a 30-minute drive from Narooma. I had selected next day delivery so my relative would receive the flowers before the weekend, the funeral being a week later. The next day I received an email advising that delivery was unavailable to the area I had selected and I would be given a full refund! My disappointment was overwhelming, to say the least, because I had missed the delivery window. Most significantly, why have Dignams Creek as a delivery destination on their website if THEY DON'T DELIVER THERE!!! APPALLING NON-SERVICE. I am now actually in the area down from Sydney and intend to buy an arrangement myself, but would absolutely not buy from this florist on principle.

the flowers arrived a day late, they were old, tired looking, brown on the tips of the proteas and as i carried it from the delivery van to the house petals were dropping off. i am thoroughly disgusted having paid a small fortune for the assemblage. pleased to have added the teddy bear which was a pleaser to the recipient who was mourning.

Perhaps I should have read the reviews before spending my money! However, whilst the order was delivered, it was not what I had ordered; the recipient was delighted with what she received, which included a vase that was not part of my original order, and for that I guess I should be grateful! Edit: After posting my review, I received a request from Petals for a photo of what was delivered, and as a consequence, it was decided I should receive a substantial refund. Now that is an example of service and good communication so I have revised my rating.

If there was a score lower than one star I would give it. Ordered deluxe bouquet for a 70th birthday gift - they delivered 3 wilted roses, 3 half dead lilies and claimed that was deluxe. I could have bought a nicer bouquet at the local servo for half the cost.
Charged a premium price - the bouquet that was sent had zero resemblance to the one pictured on the website from which I ordered it. Reading other reviews it looks like I should be grateful that something was delivered at all

Ordered yesterday online, site says guaranteed same day delivery, however I requested the next day, my mother's birthday (8Sept25), still haven't been delivered. Will request a full refund and will definitely go through Interflora from now on

I ordered an arrangement from Petals.com - the package did not arrive. They did not contact me to tell me that there is an issue. When I contacted them they said they will file a claim with UPS. I asked them to ship a replacement. They would not do that. I wanted another 4 days and contacted them. They did not contact me once. Again they told me to wait until UPS finds the package. I explained that was their responsibility and they need to ship a new arrangement. They refused to do so.

Terrible people terrible morals terrible service. Just avoid them!

Totally crooked. Referring them to Consumer Affairs. Took the money. Failed to deliver and then when I asked for non-delivery refund prevaricated about a one month follow-up limitation.

Would not recommend. Poor quality and quantity of flowers, not reflected in the price. $30 boxed chocolates were actually just supermarket fudge still in the plastic bulk buy container - inedible and embarrassing as a gift. Really disappointed and no customer service to speak of. Also good luck knowing when the delivery will occur.
(New Zealand Blenheim branch)

Didn’t deliver same day as stated, hasn’t emailed back. Family still haven’t recurved flowers. Crap communication they have. Pick somewhere else

Terrible experience. I placed an order with them, 5 hours later I receive a call saying the florist doesn't have what I ordered and they'll find another florist and let me know within 15 minutes if they have it, 3 hours later no communication, no confirmation and no delivery.

I tried to call them and without even getting to give an order number they just told me to hold and left me on hold for over 5 minutes.

Iam not happy. I paid over $160 yesterday for the blush premium. Looks less flowers. Nothing like what I ordered!!!! It was for my mother’s birthday. Iam PISSED OFF!!! I’m not made of money! My mother has been facing some really hard sht! Iam feeling RIPPED OFF! And you ripped my mother off something that was alot of money and a gift and looks nothing like what I ordered. Fair enough if a few flowers are out of season. But this is BS! I’d like to add photo exactly what I mean. My mother has no idea. But I do as she sent me a photo! Not only did. Purchase for my Mother! But for my unwell Aunty too battling a lot! Really pissed off and disappointed!! Iam wondering how many other people this is happening to? Has someone investigated this? I used to work on flower farms. So Iam aware of general costs ect.. lets see what my Aunty receives! More than $250 on flowers!!! Scam! I will never purchase again. I’m surprised this company can still legally operate if it’s doing this to people!

I ordered a deluxe bright bouquet for a relative a couple of weeks ago and the flowers were absolutely stunning. I therefore ordered the same bouquet for my stepmum's birthday to be delivered today. Firstly, I should have received a 20% discount, but when the payment went through they have changed this to the full amount. I contacted Petals and they apologised and said they would refund the difference which should have been $19.39 but I only received $14.99. I was shocked when my stepmum sent me a photo of her delivery. There were minimal flowers, mostly yellow, with a little touch of mauve (which is not a bright colour). The wrapping paper was also mauve which didn't make the flowers stand out or look pretty. I again contacted petals with a photo and I also sent them a photo of the previous bunch I had sent two weeks previously. They admitted that the florist needed more training and I was not provided with the correct amount but that there was no issue with the colours. I disagree as there should have been more selection of colours. I was told they would refund the difference in size of the bouquet, but yet again, this has been less than what should have been refunded.
I should have read the reviews before ordering but the first bunch of flowers were stunning, so I was happy to re-order.
I would have rather sent nothing to my family as a gift than go through all this hassle.
Everyone should be aware of this fraudulent company. You would get a better bouquet from a supermarket.

I ordered a $117 premium flower arrangement to celebrate my sister giving birth — a moment made even more emotional as both she and my niece were in ICU. I wanted something beautiful and meaningful. What arrived was sparse, uneven, and could easily be mistaken for a $30 box of six flowers from a supermarket — certainly not a premium display.

The arrangement lacked joy, balance, and care. I provided clear photos showing how tiny and underwhelming it was, especially considering I’d selected the largest and most expensive option. Their response? Dismissive and technical — dissecting flower “recipes” and claiming they couldn’t see the back of the box in the photo, even though the scale and quality were obvious.

They refunded only the $30 premium upgrade, ignoring the bigger issue: the entire arrangement fell short, both visually and emotionally.

This wasn’t just a transaction — it was a gesture of love at a fragile time. What I received, and how it was handled, was a huge letdown.

I don’t leave reviews lightly, but if you’re looking for genuine care, quality, or accountability — I’d look elsewhere.

I ordered the pretty in pastel arrangement and upgraded to the deluxe size. I also added boxed chocolates. What I received was awful I'm gutted I didn't take any photos but the flower arrangement didn't look anything like the photo and the chocolates were cadbury roses also nothing like the beautifully presented box in the picture. There was more green foliage than flowers. Also there was a spelling mistake on the card the name was Vicki and they wrote Bicki...Wth? I just can't understand why they would put their reputation on the line and decieve everyone into thinking they make these beautiful arrangements where in actual fact the don't. I paid $150 and feel ripped off bcoz what I got was probably only worth quarter of what I paid.
I will definitely not be using Petals Florist Network again ever. And will be making sure none of friends or family do either.

Talk about the shock of my life to see what my cousin received compared to what flowers I chose for her,
I ordered an arrangement in a vase of delicate pink roses and tiger Lillies . I was informed that the arrangement would be different in that some flowers might not be available. The arrangement that I chose, I upgraded to the best but the final product was about 3 roses ( not pink) and the balance of the arrangement drowned in green foliage and to boot were delivered in an ugly brown box. I feel as if I have entered the “ twilight zone” after my cousin sent me the pic of the arrangement she received. I literally gasped
at what she received and I am so disgusted to see her
arrangement compared to what I chose. My point is why do they even have pics of what you can choose and then send something that doesn’t even come close to the pic. I can accept a slight change but a change of colour as well and a delicate vase for a brown box, it’s like chalk and cheese , I call it a SCAM and I am furious
As if the scam with the flowers wasn’t enough I have discovered that my cousin only received 150 grams of chocolates and I had ordered and paid for 310-500 grams of chocolates. How come this company is still operating ?? I have written to them about my disappointing experience, so now I wait for their response. Perhaps my next step should be legal advise concerning this corrupt company.