Petals Network Bewertungen 

Failed to delivery on time. Its only after I purchased the flowers that it advises deliver can occur anytime between 9 and 7pm. Could not provide any details on the actual delivery when I called. Customer help person hung up on me. The flowers were routed to a florist that is 40mins away from where they were to be delivered to despite there being 3 - 4 florists in the town I wanted them delivered in. Useless Useless Uselss

I ordered bereavement flowers for a friend and her family through petals network. I ordered ‘same day delivery’ off the website, and met the requirements outlined including location, timeframe etc. I ordered an expensive bunch ($150) given the situation. The next day I reached out to my friend and she had not received any flowers. I contacted the company and they returned my email the following day, and advised they were waiting on certain flowers (white roses) to complete the order and it was be delivered that day. I was not contacted regarding the two day wait on a same day delivery order, and when the flowers arrived they were average quality and a small bunch considering the cost. I wouldn’t care, but this was a special moment and i certainly won’t rely on this service for again. Customer service did not answer my question regarding why I was not contacted to be advised of the delay on same day delivery despite me posing this question multiple times, and only answered other parts of my email. Nor did they offer any condolences or compensation. This isn’t a reliable business and they don’t deliver quality.

My mum ordered the Christmas bouquet to her sister in Perth, and it was awful. The bouquet looked like supermarket quality and did not look worth over $100 which is what was spent. It was meant to be festive but it was not at all. Extremely disappointed and the customer service people while nice, they were not helpful and would not negotiate with us to fix the issue. We won’t be using them again

DO NOT USE THIS COMPANY!!! Absolute disgrace. I ordered flowers for my sister in New Zealand and what she received was not what I had chosen. Bouquet was definitely not a premium bouquet and was ugly and sparce and a third of the size it should have been. Looked like it was rushed and all in all an ugly bouquet. Waiting to see if my email complaint it actually read and replied too. Wish I had seen all the reviews before paying 142 NZD for the bouquet. Would rate it a zero out of 5 but that's not an option.

Received Christmas flowers and gifts from Mum today. Depressing flowers, looked weeks old when they arrived. The tiniest, dead roses with some carnations. Took photos to send to them directly as it’s laughable. Suggesting mum ask to return for refund.

I had ordered flowers to be sent to my friend in Whangarei.No idea if it go sent or not.Emailed to check but no response.I hadn't read reviews before otherwise wouldn't have ordered from here.Do not recommend anyone to order from you.They just take your money and then that's it.No photos of bouquets, no tracking numbers and no response.

I ordered some flowers for a special occasion to surprise a loved one.

The flowers were delivered too early before 8am, when the website clearly states deliveries would occur between 9am and 5pm for business addresses.

Because they were delivered so early, the recipient was not yet at the address, and so couldn't be surprised. The flowers were provided to reception, who then gave them to the recipient later in the day.

Additionally, the flowers were not fresh, with brown edges and dried out petals.

I sent an email to their customer service team to raise the complaints about the timing of the delivery and the quality of the flowers. I also sent photos of the flowers that were received, clearly showing the damage.

Fortunately, the customer service team agreed that this service did not meet their standards, and they quickly arranged a full refund.

So while I was not happy that my loved one did not receive good flowers from me for this very special occasion, I am happy that Petals quickly responded to my complaint and processed that full refund.

If Petals arranged anything less than a full refund when I raised the complaint, then I would have provided a 1 star review.

If the flowers arrived on-time and not damaged, I would have provided 5 stars.

Therefore, I decided to provide a 3 star review.

Be aware of this company not good at all
We were embarrassed and disgusted with the flowers I ordered from petals.at a cost of $120 plus for a wedding anniversary
The flowers arrangement was sparse,few roses and greenery and had the stalks of the flowers cut so short they looked ridiculous. Supermarket flowers for $45 looked 100 times better. Never again would I use this company

Do NOT use this florist. I ordered flowers for a family member at Christchurch Hospital and Petals accepted my money than later informed me that the hospital does not take flowers so the flowers coudl not be delivered. When challenged they stated they could not be expected to know which hospital wards accepted flowers - really ? I'm a Nurse - it doesn't change.

DO NOT ORDER FLOWERS FROM THESE GUYS, THEY SEND YOUR RECEIVER HALF DEAD FLOWERS ON THE ASSUMPTION THAT THE SENDER WON'T FIND OUT AND THEN CLAIM THAT THIS IS NOT WHAT WAS SENT UNLESS YOU CAN PROVE OTHERWISE.
George Mangion

DO NOT ORDER FROM THEM - 0 rating.
They email /call adding on additional costs after you've already paid for your order online: they called a few days after we had already paid/ordered online saying we had to pay more or they'd refund our order, we were stuck so just paid the extra $. Unreasonable customer service when I questioned why.
They also delivered on wrong day, two days earlier than we had asked.
The flowers were also very different to what we ordered and some were already brown, clearly not fresh new flowers.
Absolute rip off: in the end, we had paid $220.00 for a tiny bouquet, a balloon and tiny box of chocolates. Whole thing is a scam. And not worth your money!

Absolutely worst flowers I have ever ordered.
2 different bouquets were ordered both significantly smaller than advertised and super average.
Emailed to complain and got some shoddy reply.
Never use them again have since contacted commerce commission for false advertising and am awaiting petals reply for a refund due to misleading/false website listing

Worst flowers ever! What an embarrassment, go to the supermarket - do not use this company biggest load of bs rip off ever ! Never again. Communication worst pass the buck bs

I did a search for flower delivery in Napier and Petals kept popping up. I’d never heard of them before but the discount offered, and the types of deliveries met my requirements so I placed an order.
Only after I had placed the order did I check the reviews… and I was regretful, expecting that it was going to be a disaster.
The flowers were delivered on time and were gorgeous.
The fee seemed a bit excessive at first, but it included delivery, so I’m happy with the price too.
No complaints from me and I would definitely use them again.

WORST SERVICE EVER!!!!
Had damaged, old, unwatered awful flowers delivered for $130!!!
The rudest communication from them too, they wouldn’t refund us even tho agreeing the flowers were damaged and then only offered 25% back!!
Absolutely disgusting!!
DO NOT RECOMMEND

Petals Network is an absolute rip off. I purchased these flowers for Mothers Day. They cost $125 with the chocolates. I could have purchased better flowers from Woolworthsfor around $35. Half of them were dead and the others droopy and sparse. Looked nothing like the picture online. The chocolates were only 150grams where I had expected 220 grams that I paid $20 for.
Lesson to everyone, call the florist direct, Never order though an online service like this.

Ridiculously small. I could have bought three big bunches for that price

Petals network is a middle-man network company that practically copies the florist website in your chosen area then takes 20% of your money as fee then sends the rest to the florist company to make up the order with your information. So $100 bouquet of flowers you'll likely receive different flowers with lesser value. Best to call direct to the florists to avoid losing money. Calling the florist direct and they did receive 80% of what I paid to petals and the florist made every effort to deliver the beautiful flowers ahead of time. Appreciate the effort petals sending the invoice through

This operator should not be allowed to continue to operate in New Zealand. A order placed in good faith for a dying mothers last mothers day is cancelled the day before mothers day.

Clearly they over trade to bank the cash and hope their "I'm sorry" and "we will supply something else" will do.

If you can't supply or have doubts, stop taking orders.

I have lodged a formal compliant with the Commerce Commission under the fair trading act. We need these operators banned from New Zealand.

Extremely disappointed with the service offered. I ordered flowers with the NZ branch from the UK. There was no oversight on what was delivered but I was charged for more than double what was expected.

Like others I tried to follow up with Petals Network who were no help at all.

Very poor customer service and very over priced and under delivered.