Our little spaniel has had a reoccurrence of the breast cancer she had 6 years ago (when we were with another insurer). We changed to Petgevity 4 years ago and they have paid out for extensive treatme... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I am really pleased with the service I have received from Petgevity. I recently had to claim as my dog broke her leg . This is the first time I’ve had to claim and was so relieved to find the proces... Mehr ansehen
Our premiums were increased to a level that we couldn’t afford as pensioners. They increased premiums and claimed it was because our dog was older and required dental treatment every two years. The di... Mehr ansehen
Unternehmen hat geantwortet
I have never had to claim myself on a pet insurance. This company made it so easy and they were very kind and professional when I advised them that my dog had been diagnosed with diabetes. As this wi... Mehr ansehen
Unternehmensdetails
Über Petgevity
Vom Unternehmen geschrieben
About us
It's time pets had the support they need to live long, healthy lives – regardless of their health history. So in 2021, Petgevity made a promise to support this goal by providing the right care, the right cover and the right protection 👩⚕️
Pets are more than just animals… They're family, and they deserve the best chance to live a long, vibrant life, free from limitations. That's why we created Petgevity – designed to help every pet thrive, no matter their health history or age 🐶🐱
Why Petgevity?
Protect your cat or dog from just four weeks old with no upper age limit and cover for pre-existing conditions*.
It's pet insurance to suit both your pocket and your pet's individual needs.
- A choice of vet fee limit between £1,000 and £15,000
- Quick payment – Our claims were paid on average in 3.5 days in 2025, with an 89.68% approval rate
- Decide if you'd like to add an excess or bill share (also known as co-payment)
- Choose additional cover options like dental illness, travel and holiday, and missing pet cover
- Pick and mix cover limits to suit each individual pet, all under one multi-pet policy
With Petgevity, you get more than just vet fee cover:
- Unlimited 24/7 video calls to UK-based experts FirstVet 📲
- Dental accident cover 🦷
- Behavioural treatments and complementary therapy 👩⚕️
- Emergency care 🏥
- Third-party liability for dogs 🐶
*Cover for pre-existing medical conditions is subject to acceptance on our Lifetime Plus policies. They will not be covered unless you have declared them and they are shown on your Confirmation of Cover.
Reviews prior to 15th March 2025, were for this business under its former name.
Kontaktinformationen
Britannia House, NN47YB, Northampton, Vereinigtes Königreich
- 0333 006 3211
- info@petgevity.co.uk
- petgevity.co.uk
4,3
Hervorragend
6587 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The policy covers a pre existing…
The policy covers a pre existing condition and also dental care can be included for a small extra cost, the app was easy to use and straightforward.
28. September 2026
Had to make a claim and it was sorted…
Had to make a claim and it was sorted quickly
28. September 2026
Easy to use website
Easy to use website, pre-existing conditions not an issue and insurance cost is good value.
25. September 2026
Never had any problems with Petgivity
Never had any problems with Petgivity, very satisfied. Renewal cost higher than expected but we need it for our Frenchie. Claims settled via our vets so all good service.
25. September 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Told me they were getting back to me…
Told me they were getting back to me after I've been in hospital since the start of august.
Never got back to me and policy is cancelled.
All because they sent their final reminder for payment with two seperate dates asking for payment.
When i called to pay between the dates it was cancelled and they said they'd get back to me but never did.
Shocking compared to my other insurers who were conscientious and compassionate.
29. Jänner 2026
Antwort von Petgevity
Good afternoon George,
Thank you for taking the time to leave a review. I’m very sorry that you did not receive a response regarding the cancellation of your policy.
We have identified that the email sent to the relevant department contained an incomplete email address, meaning your request did not reach the correct team. I have since tried to contact you to help reinstate your policy but unfortunately reached your voicemail.
Please contact our Customer Service team on 0333 006 3211 at your earliest convenience, and we will be happy to assist you.
We sincerely apologise for the inconvenience and frustration this has caused.
Kind regards,
Michele.
I must give credit where credit is due…
I must give credit where credit is due and say Petgevity have been fantastic since my Border Terrier developed both cushions and diabetes and have been a delight to deal with.
Good communication and quick to pay either myself or the vet when claim made.
Great service, much appreciated and I don’t normally give 5 stars unless deserved.
23. September 2026
The website is really easy to navigate…
The website is really easy to navigate and the contract options easy to understand!
Well i was being kind and focusing on the positives but the truth is the call handlers are rude and unknowledgable - ur website was the only thing i could think to be nice about.
Really i would like to cancel aswell but think im committed . It made out ongoing conditions accepted if u pay some to the condition so i sighned up only to recieve an email saying that u wouldnt be accepting it all. Great. So im stuck with no coverage or bad coverage. Great choice.
22. September 2026
Antwort von Petgevity
Good afternoon,
Thank you for your lovely feedback! We’re so pleased you found the website easy to navigate and the cover options clear and easy to understand.
The Petgevity Team.
Perfect service from start to finish
Perfect service from start to finish, friendly and informative, highly recommended and very happy with the costs
24. September 2026
Antwort von Petgevity
Good afternoon,
Thank you for your wonderful feedback! It’s lovely to hear you had such a positive experience with us and were happy with the service and price.
The Petgevity Team.
BEWARE
I have reported petgevity to several fraud departments. I had never heard of this company until they started taking money out of my bank account. I contacted Petgevity several times to ask " how they have my details ? ". They refused to give me any details because the policy they have is NOT my policy. I have reported them over and over again, and they CONTINUE to take money from my account ( even whilst they're been investigated ) There is definately a scam going on through Petgevity ( if they are aware or not ) Although i have told them this several times, they're not interested. DO NOT USE this company !
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Petgevity
Good afternoon,
Thank you for taking the time to share your experience. We are sorry to hear about the concerns you have raised and understand how upsetting and frustrating this situation must be.
Please be assured that we take all reports of potential fraud and unauthorised payments very seriously. Due to data protection regulations, we are limited in the information we can provide in certain circumstances.
Unfortunately, when a direct debit is established fraudulently without the account holder's knowledge or permission, this is beyond our control. We would strongly encourage you to speak with your bank as soon as possible, as they will have dedicated fraud processes in place and may be able to refund any unauthorised payments. They can also advise on steps to help keep your banking details secure.
We do hope this is rectified with your bank and please do not hesitate to contact the team if you have any further concerns.
Kind regards
Excessive renewal. No-one picks up the phone.
Excessive renewal.
Rang at 9:10 on Monday to discuss. Waited 17 minutes with no answer.
Rang 9:00 Tuesday to discuss. Call answered with nobody on the other end.
I refuse to believe a pet insurer is so busy they can’t pick the phone up.
Makes me really question the legitimacy of the company and whether claims would be paid out.
21. September 2026
Antwort von Petgevity
Good afternoon Alex,
Thank you for taking the time to share your experience.
I’m very sorry that you were unable to speak with us despite trying on two separate occasions. We understand that being left waiting and then having a call answered without anyone on the other end would be frustrating, particularly when you were trying to discuss an increase in your renewal price.
We’re also sorry that this experience has caused you to question the service you would receive if you needed to make a claim. Our telephone lines have experienced some particularly busy periods recently, and we recognise that the experience you’ve described falls short of what you would reasonably expect from us.
During busy periods, you can request a callback to keep your place in the queue, and our dedicated Claims Team is available to support customers who need assistance with a claim.
If you would still like to discuss your renewal, please get in touch and we will be happy to go through your quote and any available options with you.
Kind regards,
Haven’t used them for a claim
Haven’t used them for a claim, they came as highly recommended from a family member.
20. September 2026
Antwort von Petgevity
Good afternoon,
Thank you for taking the time to leave a review. We're delighted that a family member's recommendation led you to choose us, welcome to the pack! We hope you continue to have a positive experience, and we're always here if you need us in the future.
The Petgevity Team.
The price was reasonable They were…
The price was reasonable They were quick to respond when I needed to make a claim. I couldn't fault them in any way.
20. September 2026
Antwort von Petgevity
Good afternoon,
Thank you for your lovely review. We're so pleased to hear you found our prices reasonable and that we were there for you when you needed to make a claim. Your kind words mean a lot to us.
The Petgevity Team.
Amazing company made a claim was paid…
Amazing company made a claim was paid out quickly
21. September 2026
Antwort von Petgevity
Good afternoon,
Thank you for your lovely review! We’re so pleased your claim was paid quickly and that you’ve had such a positive experience with us.
The Petgevity Team.
Great customer service
Great customer service. I have just bought some insurance for my dog and the lady I spoke to was very pleasant and explained everything really well as I had a few queries. I got through very quickly too so not much waiting on the phone. I also used the online chat and that was also very good. My problem was sorted quickly and efficiently.
21. September 2026
Antwort von Petgevity
Good afternoon,
Thank you for your lovely review. We're so pleased to hear that both our phone and online chat teams were able to help, answer your questions, and get everything sorted quickly and efficiently.
We really appreciate you choosing Petgevity for your dog's insurance and look forward to being there whenever you need us.
The Petgevity Team.
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