My address / post code was chosen for a survey I got £25 for answering general questions online then got another £25 with face to face interview answering further general questions about myself. I fou... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I called as could not get access and the lady was very pleasant and informative and solved the issue without any bother. I certainly have no issues and am very happy with the outcome.
Unternehmen hat geantwortet
I had a query on a charge showing on my account which I couldn't recall. I completed the online form and within a day I had a lovely response back from Lindsey explaining the charge. I find my card re... Mehr ansehen
Unternehmen hat geantwortet
I absolutely love my Pluxee Card! I've been using it for a while but over Christmas the perks of this card were unbelievable. A certain retailer who offers points was offering extra points over Christ... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We offer award-winning employee benefits, rewards and recognition all designed to bring more value to people. Together, let’s open up a world of opportunities for your people to enjoy more of what really matters in their lives.
Kontaktinformationen
Vereinigtes Königreich
- socials.uk@pluxeegroup.com
- pluxee.uk
4,2
Gut
349 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
In ALL honesty I wouldn't have bothered…
In ALL honesty I wouldn't have bothered had the offer of a £10 gift card not been on the table, but it was, and it's been used already :-)
I had a glitch with the expiry date of the card, but CS were quick to reply, yet it wasn't an issue in the end.
And on THAT note, many thanks Pluxee UK
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Gary,
Thank you for leaving your feedback and I am sorry to read your experience wasn't as expected. I'm glad to hear we were able to assist you with your query quickly.
Take care,
Pluxee UK
Its an easy app with cashback
Its an easy app with cashback. I had minor problem which resolved immediately thyough email. Thanksalot
10. September 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Jhane,
Thank you for sharing your feedback with us. I am glad to hear that you find the app easy to use and that we were able to help you quickly, I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Very prompt response
Very prompt response, very helpful.
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Helen,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you quickly, I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Great service from this company will…
Great service from this company will buy again from this company
6. September 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello John,
Thank you for sharing your feedback with us. I will be sure to share this with our customer care team.
Have a great day!
Very helpful keep up the good work
Very helpful and understanding staff
3. September 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Nicholas
Thank you for sharing your feedback with us. I'm glad to hear we was able to help, I will be sure to share this with our customer care team.
Have a great day!
The customer service team are A*
The customer service team are always so polite and really helpful as they do all they can to sort out my query.
3. September 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Susan,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you and that you were happy with the service. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Antwort von Pluxee UK
Hello Deepak,
Thank you for sharing your feedback with us. I am glad to hear that you feel like this is easy to use and that you were happy with the service. I will be sure to share this with our customer care team.
Have a great day!
Thank you Pluxee Uk for the safety measure!
I checked/rechecked my available balance a number of times! But the card simply wasn't letting me purchase anything! So, I rang up and the lovely lady, explained why it wasn't working. Because I hadn't used it in a while, then took it on a recent staycation and was spending daily, she stated that to protect from someone else using the card, it needed a pinned transaction to make sure... it was still me using the card! This was more of a safety precaution to protect my funds, which I was surprised at but at the same time very pleased with! She suggested, I go to an ATM and let the chip & pin talk to each other! LOL! Well it worked, and I was able to spend straight away! A big THANK YOU to Pluxee UK for giving us that additional 'safety' measure!
27. August 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Jacque,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you and that you were happy with the service. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Thank you for processing my refund in a…
Thank you for processing my refund in a timely manner.
18. August 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you quickly with your refund.
Have a great day!
Pluxee UK
Very informative presentation.
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Samantha,
Thank you for sharing your feedback with us.
Have a great day!
Pluxee UK
Customer service excellent
16. August 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hey Linda!
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you and that you were happy with the service. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Absolutely awful… Please if you’re…
Absolutely awful… Please if you’re reading this do not get a Pluxee card. I’m having such an awful experience.
Money has came out of my account to topup my Pluxee cash back card and the money has not gone into the card. I have contacted my bank who have advised that the money has left my account and to contact Pluxee….. so this is the issue… You actually can’t contact anyone… I’m waiting in a queue whilst writing this message and currently ive been waiting 1hr 36 minutes.. No answer, just in a queue. If you have any issues and you need to speak to this company urgently… you actually can’t. They also have an online form, which no one responds to.
Please don’t get this card, when things go wrong.. You will never be able to rectify any issue as there will be no one there to help.
There needs to be some serious workflow management changers at this company and they need a huge upgrade of system like in app chat for example.. These guys are dealing with actual finances and your money can be lost forever (as you literally can’t speak to anyone). As you can’t speak to anyone (you can’t even log a complaint), my only step is ombudsman.
16. August 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Christopher,
Thank you for sharing your feedback, upon further investigation I can see that we received your query via a web form on the 16th August and my colleague Rebecca responded to your email on 18th August. We have a 2 working day turn around to respond to our email cases.
Please note, the transaction failed due to one of the measures we have in place to keep our customers' money safe. In this case, your full address in our records didn't exactly match the one in your bank's authorisation centre. Please log back into your account and update your address to ensure it matches what the bank hold.
If you have a pending payment on your account please be reassured the bank will return these funds to your account automatically within the next 5-7 working days (bank dependant). If you cannot wait for this period to pass, please get in touch with them to request they release it quicker.
With regards to the telephone support, I am sorry to hear you was on hold. I have reached out to you directly to gather more information.
Warm regards,
Pluxee UK
Great card and discounts
Great card and discounts and easy to navigate and use
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Karen,
Thank you for sharing your feedback with us. I am glad to hear that you are enjoying the benefits and the offers are easy to navigate and use.
Have a great day!
Pluxee UK
Nice to deal with people who know what they are doing
I had a voucher to redeem but for some unknown reason it had been cancelled . The lady who dealt with me on the phone was able to check it out for me and arranged to follow it up. My new voucher was emailed to me 48 hours later
14. August 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Mrs Buxton,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you and that you were happy with the service. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Respond very quickly to resolve issue
Respond very quickly to resolve issue
13. August 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Tracey,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you quickly, I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Good service
12. August 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello John,
Thank you for sharing your feedback with us. I am glad to hear that are happy with our service.
Have a great day!
Pluxee UK
Great service
I didnt have to wait long for a customer service representative and when they took the call they resolved the issue quickly.
6. August 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Howard,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you and that you were happy with the service. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Great People
Originally the redeem voucher process was not very clear. Once the process was explained by one of Pluxee's representatives all was explained and clear
6. August 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Phillip,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you and that you were happy with the service. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Missing/delayed funds (prepayment card)
Signed up for a new prepayment card with cashback offers. My direct debit claimed as planned but the money did not load onto my prepayment card on the date given. I was hoping to spend the funds during a planned short break away. Three phone calls to Pluxee resulted in different (conflicting) advice and information but ultimately I was told it would appear by the end of the day. It is now the following day and I have no access to my money and no further information on how to fix this. Having to rely on a credit card in place of the money I'd planned to have access to. I can see others have had more positive experiences but mine has sadly made me very wary about using Pluxee.
5. August 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Danielle,
Thank you for reaching out to us, we sincerely apologise for the frustration you’ve experienced. Your concerns about not receiving your funds into your account have also been noted, and we understand how important it is to be given the correct information.
In order for us to be able to help you further we have reached out to you via Trustpilot for further information.
We look forward to hearing from you so we can make sure we fully support you.
Kind regards
The Pluxee Team
Pin not working
My query was resolved to my satisfaction. My pin didn't work for my card a new card was ordered for me.
31. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Effie,
Thank you for sharing your feedback with us. I am glad to hear that your query was resolved to your satisfaction.
Have a great day!
Pluxee UK
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.