My address / post code was chosen for a survey I got £25 for answering general questions online then got another £25 with face to face interview answering further general questions about myself. I fou... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I called as could not get access and the lady was very pleasant and informative and solved the issue without any bother. I certainly have no issues and am very happy with the outcome.
Unternehmen hat geantwortet
I had a query on a charge showing on my account which I couldn't recall. I completed the online form and within a day I had a lovely response back from Lindsey explaining the charge. I find my card re... Mehr ansehen
Unternehmen hat geantwortet
I absolutely love my Pluxee Card! I've been using it for a while but over Christmas the perks of this card were unbelievable. A certain retailer who offers points was offering extra points over Christ... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We offer award-winning employee benefits, rewards and recognition all designed to bring more value to people. Together, let’s open up a world of opportunities for your people to enjoy more of what really matters in their lives.
Kontaktinformationen
Vereinigtes Königreich
- socials.uk@pluxeegroup.com
- pluxee.uk
4,2
Gut
349 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Misleading “Free” Offer – Hidden Fees and Poor Customer Service
I signed up for the ODE Cashback Card through the Discounts for Teachers website, which advertises the card as free. However, this turned out to be completely misleading.
During the sign-up process, I was hit with multiple hidden charges that were not made clear upfront:
£4.99 delivery fee for the physical card
£5 minimum top-up required just to activate the card
Then, after signing up, they claimed there was a problem processing my application and demanded an extra £5 “verification” fee for proof of ID and address.
And there's an annual fee of £2.99 after 1st year
Altogether, what was promoted as a “free cashback card” quickly turned into a series of unexpected charges. To make things worse, customer service was poor and unhelpful, offering no clear explanation or accountability.
I feel this is false advertising and dishonest practice, and I’ve requested a full refund and cancellation. Others should be aware before signing up — the ODE Cashback Card is not free, and the experience so far has been frustrating, misleading, and disappointing
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello,
Thank you very much for taking the time to share your feedback with us. We truly appreciate you bringing this matter to our attention, as it helps us improve the quality of our platform and the overall experience we provide.
I wanted to let you know that your comments have been shared with the Pod Lead responsible for this platform. They have been fully briefed on the details of your feedback and will be reaching out to you directly to discuss your concerns and provide any additional support or clarification you may need.
We value your input and are committed to ensuring your experience with us is a positive one.
Kind regards,
Pluxee UK
The Ode discount card for carers is…
The Ode discount card for carers is fantastic! I've received over £150 in the last year. Easy to apply and send proof of carers allowance or care jobs. Staff are extremely helpful if you need to call them. 10 out of 10!
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hey Dee!
Wow, it looks like you have been making the most of your cashback card ⭐ I am pleased to hear of the brilliant service you have received from our Customer Care Team!
We hope you continue to use your card and enjoy earning more cashback!
Pluxee UK
Good customer services.
I had a Pluxee card and then another company offered me a different card. I had some trouble initially but when I phoned customer services they understood the problem and resolved it very quickly. It was really great not to encounter any AI bots, I got straight through to them.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Mr Nicholls
Thank you for dropping by and leaving us an excellent review, I am pleased to hear of the great service you received from our Customer Care Team 😍
Enjoy using your Pluxee Card, we hope you earn lots of cashback!
Pluxee UK
Very easy to take part and got £ 10…
Very easy to take part and got £ 10 Voucher
21. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Carmel,
Thank you for sharing your feedback, I am pleased to hear the process was easy to follow. Enjoy spending your voucher 😊
Warm regards,
Pluxee UK
I love my ode card
I love my ode card. I use it mainly for my food shop but have made some larger purchases from John Lewis and ikea with it. Disappointed that M&S cashback has disappeared though. Is this likely to come back?
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hey Claire,
Thank you for sharing your feedback with us! I am pleased to hear you love using your Ode Cashback Card 😊Our retailer catalogue often changes, to view a live list please login to your account and go to the retailer section.
Warm regards,
Pluxee UK
Helpful staff and very knowledgeable.
Helpful staff and very knowledgeable.
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Kenneth,
Thank you for sharing your feedback with us. I'm glad to hear we was able to help, I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Excellent Service
When I contacted the team, my request was dealt with promptly and efficiently. This is a great website, I have used this for many years and will continue to use it.
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Lianne,
Thank you for sharing your feedback with us. I'm glad to hear we was able to help, I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Excellent customer service.
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Michael,
Thank you for sharing your feedback with us. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Remember and plan
I understand It is great. Used it myself couple of times in the past. People who are using are happy. Just need to remember to follow it and plan my shopping.
14. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Tiina,
Thank you for sharing your feedback with us. I'm glad to hear your are making good use of the platform. I will be sure to share this with the team.
Have a great day!
Pluxee UK
The customer service staff are usually…
The customer service staff are usually very understanding and helpful.
10. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Saad,
Thank you for sharing your feedback with us. I'm glad to hear we was able to help, I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Fantastic experience
Fantastic experience
Thank you
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Zainab,
Thank you for sharing your feedback with us. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Brilliant customer service
Brilliant customer service, phoned for advice and assistance with accessing the website, call response was fast and couldn’t have been more helpful.
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Robert,
Thank you for sharing your feedback with us. I'm glad to hear we was able to help quickly, I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
If you have a BLC it's a no brainer.
I've been using Pluxee for 2 years via BLC. I've saved a lot of money in that time.
I recently had to talk with customer services who were fantastic also. I highly recommend a Pluxee card.
4. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello J Ellis,
Thank you for sharing your feedback with us. I am glad to hear that you are enjoying the benefits saving money, I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Great experience
It is a great experience using the PLUXEE CARD- its simple, reliable, & makes everyday transaction smooth and hassle free. the plate-form is very user-friendly and I appreciate how convenient it is to manage everything in one place.
A special mention to the Pluxee team for their professionalism and support. they are responsive, approachable, & always ready to assist with any queries. A special thanks to Mr. Graham, who was a great help to put up my dispute matter.
HIGHLY RECOMMENDED.
they are genuinely care about delievering excellent service.
29. September 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Aamna,
Thank you for sharing your feedback with us. I'm glad to hear you're making full use of your Pluxee card. I'm sorry to hear that you had to raise a dispute, but I'm pleased that we were able to support you and that you were happy with the service received. I’ll be sure to pass your kind words along to Graham and the rest of the team.
Have a great day!
Pluxee UK
Very helpful sorted my problem straight…
Very helpful sorted my problem straight away
26. September 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Dawn,
Thank you for sharing your feedback with us. I am glad to hear that we were able to help you quickly, I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
Offers are far worse than other benefit…
Offers are far worse than other benefit platforms, just checked and even one I was using has been removed. Also the whole experience is very clunky. Even small things like credit card save and checkout are not working well.
27. September 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello George,
Thank you for sharing your feedback with us. I'm sorry to hear that the platform hasn’t met your expectations. Please be assured that your comments have been shared with our development team for review.
Wishing you a great day ahead.
Warm regards,
Pluxee UK
Antwort von Pluxee UK
Hello Amit,
Thank you for sharing your feedback with us. I will be sure to share this with our customer care team.
Have a great day!
Pluxee UK
I did have problems redeeming the…
I did have problems redeeming the vouchers but that was a fault out of your control,once it was explained to me by Rebecca I've now got the voucher
19. September 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Audrey,
Thank you for sharing your feedback with us. I am glad to hear that Rebecca was able to help you, I will be sure to share this her.
Have a great day!
Pluxee UK
Positive and helpful
Professional friendly experience
16. September 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hello Bev,
Thank you for sharing your feedback with us. I'm glad to hear we was able to help, I will be sure to share this with our customer care team.
Have a great day!
Good back up.
Always checked Pluxee when planning a purchase and it has saved me plenty.
Had to contact customer service re an issue and it was resolved very quickly.
16. September 2025
Bewertung ohne vorherige Einladung
Antwort von Pluxee UK
Hey JB!
Thank you for sharing your feedback with us. I am glad to hear that you are saving lots of pennies by using the benefits on offer 😊 I am pleased you had a great experience with the Customer Care Team and they resolved your query quickly.
Have a great day!
Pluxee UK
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.