Item arrived damaged. Have tried to call, have tried to submit contact form 2 days in a row and on different devices but the form does not work. Have spoken twice with their AI chatbot who says it’s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
very well packed, though the delivery was a bit slow but it arrived. Plastic transparency is also well protected with removable plastic sheets (both sides) but transparency could be a bit thicker, I d... Mehr ansehen
Brilliant! I am overjoyed with my canvas, I purchased it a few times before from another seller and felt the background colour wasn't quite right and didn't match the description properly so I saw... Mehr ansehen
I recently ordered four posters from The Poster Store, and I couldn’t be happier with my purchase! The posters arrived in perfect condition, and the quality is fantastic - crisp prints on high-quality... Mehr ansehen
Unternehmensdetails
- Postergeschäft
- Künstler
- Geschäft für Dekoration und Inneneinrichtung
- Bilderrahmengeschäft
- Holzrahmenanbieter
Vom Unternehmen geschrieben
Do you have questions about the order, payment, shipping times or general questions about Poster Store? Send an email to info@posterstore.co.uk and receive an answer within 24 hours. (Mon-Fri 9:00 -17:00).
Kontaktinformationen
3,8
Gut
7621 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
No thank you
Be wary when ordering from the poster store. I placed an order for a poster measuring 50x70 inches, but the photo quality is poor. It’s blurry and clearly not of the expected standard. Despite my request for a resolution, they have refused to take any action. Consequently, I have no choice but to return the poster for £9.90, which I find to be an exorbitant price. No thank you
27. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Poster Store
Hi Cat,
We understand that returning items can be a concern for our customers, and we strive to make our return process as clear and transparent as possible.
To facilitate a smooth return experience, we provide detailed information regarding our return policies, including any potential fees such as return fees, non-compliance fees, and customs charges. We encourage you to visit our website's "Returns" section and our Terms and Conditions for guidance on the return process and associated costs.
Transparency is key to maintaining a positive relationship with our customers, and we want you to have all the information needed before making a purchase. If you have any questions or need clarification regarding our return process, please reach out to our Customer Service team. We are here to assist you and ensure you have a positive shopping experience.
Thank you for your understanding, and we appreciate your feedback as it helps us improve our services for all customers.
Team Poster Store
A good choice of posters and frames in…
A good choice of posters and frames in different sizes, delivered quickly, easy to frame if choosing to do so and lightweight to hang.
31. Jänner 2025
Item as shown
Item as shown. Good service. Notifications kept me informed as to its delivery.
23. Jänner 2025
Antwort von Poster Store
Dear Customer,
Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.
We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.
If you have any further details or if there’s anything we can do to rectify the situation, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.
Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.
\-DESENIO
I received only half of the order
I received only half of the order, when query they asked to check the package as if we were cheating, it’s been two week before I can receive the confirmation that they are sending the missing items. Still no apology for the mistake from their side.
28. Jänner 2025
Antwort von Poster Store
Hi ,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are so sorry that you did not receive all the products from your order. We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
POSTER STORE
delayed but dealt with very efficiently
I have been informed by the company that there is a delay with the courier. Im impressed at the speed that the company replied to me, so i know now whats going on and im a very happy bunny. Thank you poster store and i hope its going to be a pleasure doing business with you and will definately shop again, you have some great posters and the choice is amazing.
27. Jänner 2025
Antwort von Poster Store
Hi Christine,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. One of our customer service agent will contact you as soon is possible
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
POSTER STORE
The items never arrived
The items never arrived. When contacting they were no help at all and just told me to be patient it's been almost 3 weeks now
27. Jänner 2025
Antwort von Poster Store
Hi,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
POSTER STORE
No delivery!
No delivery!!
You have mixed replies. Either saying it’s still waiting to be delivered or it’s at the pick up point! Now you say you have no contact details! I am not putting contact details on an open forum! I have emailed you direct and yet it still hasn’t helped!! I want a refund please!
24. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Poster Store
Hi Customer,
We’re really sorry for any trouble you’ve faced and want to thank you for your understanding during this time.
The details you provide in your order reviews are super helpful for us to connect with you and find the best solutions quickly. If you can, please feel free to update your comment. However, if you prefer not to share that information, we totally understand, and one of our friendly customer service agents will be happy to assist you as soon as they can!
We apologize that our Customer Service team is currently experiencing a higher volume of inquiries, which means it may take a bit longer for us to get back to you. Rest assured, we’re doing our best to respond as quickly as possible.
If there’s anything else we can do for you, please don’t hesitate to reach out.
POSTER STORE
Great poster really pleased we'll…
Great poster really pleased we'll packed delivery would recommend will definitely order again,thank you
26. Jänner 2025
Great selection and prices
Great selection and prices
9. Februar 2025
Bewertung ohne vorherige Einladung
Fantastic quality and fast delivery as…
Fantastic quality and fast delivery as always
26. Jänner 2025
Great quality prints
Perfect, great quality prints, all beautiful and delivered quickly and safely. Will return for more.
26. Jänner 2025
The poster was of very poor quality
The poster was of very poor quality, the design was dark and they sent tge wrong size
25. Jänner 2025
Antwort von Poster Store
Hi Kim,
We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.
If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
POSTER STORE
Not the first time I’ve bought from…
Not the first time I’ve bought from them
Love the prints always well packaged
Could be a little quicker but they are coming from Europe
Always happy
21. Jänner 2025
The greatest difficulty was choosing…
The greatest difficulty was choosing what I wanted, after that placing the order was very straightforward.
A great choice of both posters and frames so it took a bit of time to decide but I'm happy with my choices and look forward to receiving them.
Thanks.
4. Februar 2025
Bewertung ohne vorherige Einladung
broken item
it came broken and have awful customer service so didn't receive a new one
20. Jänner 2025
Antwort von Poster Store
Hi Chloe,
We're sorry to hear your frames arrived damaged. While we carefully choose our packaging to ensure safe delivery, occasional damage can still occur during transit. We apologize for any inconvenience this has caused and appreciate your understanding.
Our Customer Service team will contact you soon to resolve this issue. We value your input and are committed to finding a solution that restores your confidence in our products.
Thank you for your patience. We look forward to assisting you and ensuring your satisfaction.
Team Poster Store
Lovely images but sizes were t consistent
The pictures are lovely but I ordered 30 x 40 prints and all 3 of them actually differed in size. Some images were too small for the aperture in the frame.
21. Jänner 2025
Antwort von Poster Store
Hi,
We’re genuinely sorry to hear that you are not satisfied with the prints you ordered. Your feedback is vital to us, and we appreciate you taking the time to share your thoughts.
We strive to provide accurate product descriptions and clearly showcase the printed white border in our images, but we understand that expectations can sometimes differ from reality.
If you have any specific concerns about defective items or if there's anything we can do to improve your experience, please reach out to our Customer Service team through our website contact page. We are dedicated to resolving any issues and ensuring your satisfaction with your purchase.
Thank you for your understanding, and we hope to serve you better in the future.
Team Poster Store
So funktioniert Trustpilot
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Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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