Item arrived damaged. Have tried to call, have tried to submit contact form 2 days in a row and on different devices but the form does not work. Have spoken twice with their AI chatbot who says it’s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
very well packed, though the delivery was a bit slow but it arrived. Plastic transparency is also well protected with removable plastic sheets (both sides) but transparency could be a bit thicker, I d... Mehr ansehen
Brilliant! I am overjoyed with my canvas, I purchased it a few times before from another seller and felt the background colour wasn't quite right and didn't match the description properly so I saw... Mehr ansehen
I recently ordered four posters from The Poster Store, and I couldn’t be happier with my purchase! The posters arrived in perfect condition, and the quality is fantastic - crisp prints on high-quality... Mehr ansehen
Unternehmensdetails
- Postergeschäft
- Künstler
- Geschäft für Dekoration und Inneneinrichtung
- Bilderrahmengeschäft
- Holzrahmenanbieter
Vom Unternehmen geschrieben
Do you have questions about the order, payment, shipping times or general questions about Poster Store? Send an email to info@posterstore.co.uk and receive an answer within 24 hours. (Mon-Fri 9:00 -17:00).
Kontaktinformationen
3,8
Gut
7621 Bewertungen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The delivery time is too long
The delivery time is too long!
Order placed on 2024-12-21 and products not delivered yet on 03.02.2025!!!
3. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Poster Store
Hi Viorel,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services.
Sadly I cannot find any contact information attached to your review. We will request contact information from you so we can reach out and assist you further. Kindly ask you to contact our customer service to provide you the best solution.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
POSTER STORE
Extremely happy with my purchase,
Extremely happy with my purchase,
Posters were beautiful and amazing quality
19. Jänner 2025
I paid extra for the service where they…
I paid extra for the service where they put it in the frame for you & there are loads of bits all over the print between the print & the plastic. The image is also super blurry must have been due to the size I had it at but they could have stated this & I would have gotten a smaller size.
1. Jänner 2025
Antwort von Poster Store
Hi Will,
We are truly sorry to hear that your posters were damaged during transport. We take great care to ensure that our products are packaged securely for shipping, whether it be in strong, durable tubes or flat packaging, depending on the size and nature of the order. Our goal is always to use the highest quality packaging materials to protect your items during transit and prevent any damage.
Rest assured, our Customer Service team will be in contact with you shortly to address this issue. With your input, we will work together to find the best solution and ensure that you are fully satisfied with your purchase.
Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter.
DESENIO
I placed an order over two weeks ago
I placed an order over two weeks ago, still haven’t received it. Emailed twice to customer services but no update either.
15. Jänner 2025
Antwort von Poster Store
Hi ,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
POSTER STORE
Arrived on time and excellent pictures
Arrived on time and excellent pictures. Very much recommend.
15. Jänner 2025
Never received my order
Never received my order! I reached out to customer service and haven't heard back in nearly a week! Wouldn't recommend!
23. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Poster Store
Hi Catherine,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Team Poster Store
Love poster stores so much
Love poster stores so much! Great prints quality
27. Jänner 2025
Bewertung ohne vorherige Einladung
Lovely selection of posters
Lovely selection of posters, I've now ordered Christmas and Easter prints to go on my shelf.
12. Jänner 2025
I am still waiting for frame and print…
I am still waiting for frame and print that was for a gift I am beyond frustrated and disappointed. It’s not able to be tracked and a reply email from yourselves when I raised this over a week ago (original order was made on 3rd January!!) I shall be taking this further.
2. Jänner 2025
Antwort von Poster Store
Hi Michele,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, we can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern. We are committed to resolving any issues and ensuring your satisfaction.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
POSTER STORE
Had your posters previously so bought…
Had your posters previously so bought some more well packed and beautiful.
11. Jänner 2025
Ordered 3 weeks ago and heard nothing…
Ordered 3rd January and heard nothing regarding despatch. It’s been three weeks and my email checking it’s all okay has been ignored except for an automated reply sent twice. If you can’t fulfil orders, maybe dial back the relentless Facebook advertising!
Edit: Received an email stating that order may be lost but no evidence ever shipped and this reply implies it hasn’t been despatched yet. I was asked if I would like the items or a refund. I replied immediately requesting the items still, and then have heard nothing once again since! Xust
3. Jänner 2025
Antwort von Poster Store
Dear Customer,
Thank you for your feedback, and we sincerely apologize for the delay in the dispatch of your order and for any frustration caused by the lack of communication.
We understand how important it is to receive timely updates, and we are truly sorry for any inconvenience this may have caused. We have now reached out to you directly regarding your order and are working to resolve this as quickly as possible.
Once again, we apologize for the inconvenience, and we truly appreciate your patience and understanding. Please feel free to reach out if you have any further questions.
\-Team Poster Store
One of my frames was delivered damaged
One of my frames was delivered damaged. I’ve contacted customer services twice with no answer. Very poor
10. Jänner 2025
Antwort von Poster Store
Dear Nadia,
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We understand how frustrating it can be, and we want to assure you that we are now in contact with you to resolve the issue as quickly as possible.
If you have any further concerns, please don't hesitate to reach out. We're here to help and appreciate your patience.
\-Team Poster Store
Elegant & subtle just as shown
Elegant & subtle just as shown, looks great in simple frame
2. Jänner 2025
Never received poster and was charged…
Never received poster and was charged for delivery costs
2. Dezember 2024
Antwort von Poster Store
Hi Grant,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
Team Poster Store
Never got the order. Poor customer service
Ordered 3 posters on the 9.1.2025 . Emailed multiple times about the order not being received, but no reply to my emails with an answer. I used the chat in their web, but it was an automated chat saying that their advisors were not available. I received a couple of automated emails, saying that one of the customer representatives would be in touch soon, but nobody contacted me. Today (23.01.2025) I received a link from Trustpilot to leave feedback. I have still not received my order , or an update of where it is. I don’t normally leave feed back, but as I was prompted by Trustpilot I thought that this is maybe the last opportunity to hopefully get the order delivered or my money back. Order 4060279.
Ironically, after chasing customer services for over a week, I got the below answer 40 minutes after putting the review on line. I still don't know where my order is as they say that it is with Evri, but Evri has not updated the parcel status for over a week and the post code link does not work.
9. Jänner 2025
Antwort von Poster Store
Hi ,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
We can see that you are already in contact with one of our customer service agents, who will provide you the best solution for your concern.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
POSTER STORE
Great Experience from start to finish!
The website is very user friendly and easy to navigate.
I opted to collect my order from a local evri pick up point. I had regular updates re delivery and it arrived when predicted.
The posters and frames were well packaged and I was extremely pleased with my order. Would definitely recommend to others and use again.
8. Jänner 2025
The product is as expected but it took…
The product is as expected but it took longer thank expected to arrive.
8. Jänner 2025
Antwort von Poster Store
Dear Anna,
Thank you for your feedback! We’re glad to hear that the product met your expectations.
We sincerely apologize for the delay in delivery. While we always strive to meet our estimated delivery times, occasional delays can occur due to unforeseen circumstances. We appreciate your patience and understanding, and we're continuously working to improve our shipping process.
If you have any further questions or concerns, please feel free to reach out.
\-Team Poster Store
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