Item arrived damaged. Have tried to call, have tried to submit contact form 2 days in a row and on different devices but the form does not work. Have spoken twice with their AI chatbot who says it’s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
very well packed, though the delivery was a bit slow but it arrived. Plastic transparency is also well protected with removable plastic sheets (both sides) but transparency could be a bit thicker, I d... Mehr ansehen
Brilliant! I am overjoyed with my canvas, I purchased it a few times before from another seller and felt the background colour wasn't quite right and didn't match the description properly so I saw... Mehr ansehen
I recently ordered four posters from The Poster Store, and I couldn’t be happier with my purchase! The posters arrived in perfect condition, and the quality is fantastic - crisp prints on high-quality... Mehr ansehen
Unternehmensdetails
- Postergeschäft
- Künstler
- Geschäft für Dekoration und Inneneinrichtung
- Bilderrahmengeschäft
- Holzrahmenanbieter
Vom Unternehmen geschrieben
Do you have questions about the order, payment, shipping times or general questions about Poster Store? Send an email to info@posterstore.co.uk and receive an answer within 24 hours. (Mon-Fri 9:00 -17:00).
Kontaktinformationen
3,8
Gut
7621 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Better quality than expected
Better quality than expected, packaging was good too. Would definitely recommend.
31. Dezember 2024
The poster is creased and don’t think…
The poster is creased and don’t think it can be flattened out. It should have been sent in a more robust envelope. Very disappointed
5. Jänner 2025
Antwort von Poster Store
Dear Laura,
We’re very sorry to hear that your poster arrived creased and did not meet your expectations. Your order should have arrived in perfect condition, and we regret any disappointment caused.
Please rest assured that our customer service team will be reaching out to you shortly to assist with a resolution. We truly appreciate your feedback and the opportunity to make this right.
\-Team Poster Store
Still waiting for this item
Still waiting for this item, 3 weeks after purchasing, tracking doesn't work and customer service seems to have left the building. Another example of an online retail outlet that gives the impression they are UK based but isn't and seems to act as an intermediary for products made in a different country, sometimes a different continent. Still claim UK delivery in 3-6 days, laughable. Wish I had bought the picture frame from IKEA now, half the price and 3 day delivery! AVOID, AVOID, AVOID
30. Dezember 2024
Antwort von Poster Store
Dear Mark,
We sincerely apologize for the delay with your order and for any frustration this situation has caused. We completely understand your concerns and regret that your experience has not met expectations.
Please rest assured that we are in contact with you and working to resolve this matter as quickly as possible. We truly appreciate your patience and are very sorry for any inconvenience caused.
If you have any further questions, please don’t hesitate to reach out to us directly.
\-Team Poster Store
Terrible experience with Poster Store
Terrible experience with Poster Store – avoid at all costs! I was promised a delivery window of 3-6 days for my poster, but it’s well past that and I still haven’t received it. I’ve emailed them several times, and their customer service has been non-existent. My last email hasn’t even received a response.
If you need your posters on time, do not use this company – they are completely unreliable and not worth it. Extremely disappointed with the lack of professionalism and accountability.
Booking reference: 4074712.
20. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Poster Store
Hi Seyi,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Team Poster Store
Great service
Picture was well packaged, of great quality and arrived in good time. Faultless 👍
5. Jänner 2025
Was great
Was great, I wish I’d known delivery would take a little while as not in the uk I think but products great and great communication
8. Dezember 2024
Emailed this company twice regarding an…
Emailed this company twice regarding an enquiry relating to a perspective order no reply at all apart from automated replies. I feel really deflated about the lack of response which makes me rather sceptical about placing an order. Its really a shame because there prints look excellent and I wanted to order quite a few.
12. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Poster Store
Hi Sandra,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
DESENIO
Really poor- items never got delivered
Really poor- items never got delivered, and it was difficult and time-consuming getting a refund.
3. Dezember 2024
Antwort von Poster Store
Dear Customer,
Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it must have been not to receive your items and to go through the refund process.
We truly appreciate your patience and are always striving to improve our processes to ensure a smoother experience for our customers in the future.
Thank you for taking the time to share your thoughts.
\-Team Poster Store
Frame arrived damaged so I emailed them…
Lovely frame arrived, but was damaged so I emailed them to request a new frame be sent out. After a bit of a wait they have now confirmed that a new frame will be sent out....Thank you!
31. Dezember 2024
Antwort von Poster Store
Dear Customer,
Thank you for taking the time to leave a review, and we’re truly sorry for the delay in responding to your request. We completely understand how frustrating it must have been to wait for assistance, especially after receiving a damaged frame.
We have since reached out to you regarding your replacement frame, and we’re committed to resolving this for you as quickly as possible. Please know that this is not the standard of service we strive for, and we appreciate your patience and understanding.
If you have any further questions or concerns, please don’t hesitate to reply to our email or contact us directly.
\-Team Poster Store
Nobody answers
I placed the order on the 30th of December. The delivery is 3-6 working days. I've sent 2 emails asking on its whereabouts with no reply or acknowledgement beyond an automated email. as its been 9 working days. The tracking doesn't give any detail and implies it hasn't left the factory
30. Dezember 2024
Antwort von Poster Store
Dear David,
Thank you for sharing your feedback with us. We deeply regret the delay you’ve experienced and the lack of timely communication regarding your order.
We understand how frustrating it must be not to have received your order within the expected timeframe. While we aim to provide clear tracking updates and prompt responses, it’s clear that we fell short in this case, and we sincerely apologize.
one of our customer service agents will be in contact with you to further assist you.
Thank you for your patience and understanding, and we look forward to making this right.
\-Team Poster Store
Usual quality print and service
As usual excellent quality poster print arrived well packed, in good condition and on time. I am very pleased with it
31. Dezember 2024
Greatly disappointed
Greatly disappointed. I have bought from this company before and experienced excellent service delivery and high quality products. This time was far from that. The posters took over 20 days to arrive. As a precaution of the company choosing Evri as their delivery company, I decided to get the posters delivered to one of their parcel shops. Sadly when it was finally time to pick up the posters, I found damaged poor quality posters wrapped in paper which had then put in a box which had subsequently been crushed rendering the posters absolutely useless. I have notified the company and still have not heard anything back. Such a shame.
20. Dezember 2024
Antwort von Poster Store
Hi Julia,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Team Poster Store
Ordered a poster which arrived damaged
Ordered a poster which arrived damaged. I have emailed the company twice but not had a response with how to get a refund / return the item. Poor customer service
28. Dezember 2024
Antwort von Poster Store
Hi Lindsay,
We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries. We understand how important timely communication is and are sorry to hear that your experience did not meet your expectations.
Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided. Your input is invaluable in helping us improve, and we are dedicated to making the necessary changes to enhance our customer experience moving forward.
Thank you for your understanding, and we hope to serve you better in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
The Poster Store
Llevamos un mes y todavía no ha llegado…
Llevamos un mes y todavía no ha llegado el paquete.
13. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Poster Store
Hi Aida,
We sincerely apologize for the delay in the delivery of your parcel. We understand how important timely delivery is, and we strive to ensure that every order arrives as quickly as possible.
Delays can be frustrating, especially when you’re eager to receive your order. While we work closely with our shipping partners to minimize disruptions, unforeseen circumstances can sometimes occur. Please rest assured that we are continually reviewing our logistics processes to improve your experience.
Your feedback is invaluable to us, and we take it seriously as we aim to enhance our services. If you have any further concerns or need assistance, please reach out to our Customer Service team. We are committed to resolving any issues and ensuring your satisfaction.
Thank you for your understanding and patience. We appreciate your support and hope to serve you better in the future.
DESENIO
Package received undamaged and on time
Package received undamaged and on time. I would have given 5/5 if package was delivered in person rather than left in the entrance hall.
30. Dezember 2024
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.