My ink was coming out discolored on my Primera Printer. I got on with the chat with Sadike in Customer Service and they provided me with a troubleshooting video to start. That didn't fix the issue so... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I have used my LX2000 Primera printer for ALL of our products/packages for 5 years now and I absolutely LOVE it and this company. It's easy to order label inventory and printer ink and it comes quick... Mehr ansehen
Unternehmen hat geantwortet
So easy to order anything from Primera for my Eddie! I ordered a new ink cartridge and a filter maintenance kit (yes Eddie has to be cleaned sometimes!!)
Unternehmen hat geantwortet
Kelli was terrific. She put a very satisfactory quote together in minutes and guided me thru the minefield that is Primera's website. (Note to Primera: the ordering system has some holes. I was unable... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Primera Technology
Vom Unternehmen geschrieben
A world-leading developer and manufacturer of specialty printing equipment including the LX-Series Color Label Printers, AP-Series Label Applicators, Eddie - The Edible Ink Printer, Bravo-Series CD/DVD/BD Disc Publishers, Signature Slide and Cassette Printers and more.
Like us on Facebook
Join our Facebook User Groups:
Primera Label Printers User Group
Eddie, The Edible Ink Printer, User Group
Follow us on Twitter:
@PrimeraTech
Instagram:
@primeralabelprinters
@eddie_edibleinkprinter
See our products in action: YouTube
Our Promise To You
Vom Unternehmen geschrieben
- We're 100% committed to our customers!
- At Primera, providing innovative products along with world-class customer support is baked into our DNA. We strive to make every encounter with our customers a 5-Star experience.
30-Day, 100% Satisfaction Guarantee
At Primera, we make products that are designed and built to work well and make your job easier. We want you to be 100% satisfied with your purchases from us. If you’re not, we want to know about it.
First and foremost, we’d like to help you fix any problems. If that doesn’t work, we’ll take your product back. So if in the first 30 days of you owning a Primera product you find that it doesn’t work as you expected, or if it is just not the right fit for your intended purpose, contact customer support. We’ll arrange to take back the product and refund your money.
Kontaktinformationen
2 Carlson Pkwy N, Ste 375, , 55447, Plymouth, Vereinigte Staaten
- 763-475-6676
- mstrobel@primera.com
- primera.com
4,7
Hervorragend
5086 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Primera Technology
Dear Reginald,
Thank you for the wonderful 5-star review! We’re delighted to hear that our knowledgeable team provided you with superb support. We truly appreciate your feedback and your trust in Primera.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Nana's Sweet Treats,
Thank you for the 5-star review! We’re delighted to hear that you’ve had a great experience with Primera’s customer service. We truly appreciate your business and your kind words.
Best regards,
The Primera Team
Always quality products
Always good quality products. Eddie has changed my baking business.
15. Juli 2026
Antwort von Primera Technology
Dear Tammi,
Thank you for your wonderful 5-star review! We're thrilled to hear that Eddie has made such a difference in your baking business. We truly appreciate your continued confidence in Primera products.
Best regards,
Quick shipment
13. Juli 2026
Antwort von Primera Technology
Dear Nancy,
Thank you for your 5-star review! We're glad to hear your order shipped quickly. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Jeffry,
Thank you for the 5-star review! With Primera, there's no tech expertise required. That's what our support team is here for! We're always happy to help and truly appreciate your business.
Best regards,
The Primera Team
Kelli was terrific
Kelli was terrific. She put a very satisfactory quote together in minutes and guided me thru the minefield that is Primera's website. (Note to Primera: the ordering system has some holes. I was unable to pay for the order online until Kelli did some magic. This is on top of an order I tried to place for some ink a while back. I could never get it to work and abandoned the shopping cart. But I did get lots of emails telling me that I had done so.)
7. August 2026
Antwort von Primera Technology
Dear Nick,
Thank you for your 5-star review and the candid feedback! We're glad Kelli was able to quickly get everything sorted out for you. We also appreciate your comments about our ordering system and will share them with our team. There seems to be some room for improvement!
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Dave,
Thank you for your 5-star review! We're glad to hear that you continue to find the purchasing process easy and convenient. We truly appreciate your continued business and loyalty to Primera.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Cindy,
Thank you for your 5-star review! We're glad to hear your order arrived quickly. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Your customer service is the best very…
Your customer service is the best very helpful. Working with Eddie has been a great experience. Thank you for such a great technology!
10. Juli 2026
Antwort von Primera Technology
Dear Janie,
Thank you for your wonderful 5-star review! We're thrilled to hear you've had such a great experience with Eddie and that our customer service team has been so helpful. Your kind words mean a great deal to all of us.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Dietmar,
Thank you for your 5-star review! We're delighted to hear you received great support and feedback. I'll be sure to share your kind words with Kelly—she'll really appreciate them.
Best regards,
The Primera Team
Quick response to user question when…
Quick response to user question when loading application.
23. Juni 2026
Antwort von Primera Technology
Dear James,
Thank you for your 5-star review! We're glad our team was able to respond quickly and help you while setting up your application. We appreciate your business and are always here if you need assistance.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Lori,
Thank you for your 5-star review! We're glad to hear your order was delivered successfully. We appreciate your business and look forward to serving you again.
Best regards,
The Primera Team
Anytime that I have had to call support…
Anytime that I have had to call support for an issue that I was having the staff was very nice and always fixed the issue while I was on the phone. Never had any issues ordering supplies either.
8. Juli 2026
Antwort von Primera Technology
Dear Cyndi,
Thank you for your wonderful 5-star review! We're so glad to hear our support team has consistently been able to resolve your issues during your calls and that ordering supplies has always been easy. We truly appreciate your continued business and your confidence in Primera.
Best regards,
The Primera Team
I think they are doing a fine job !
I think they are doing a fine job !
My order was complete
Fast .
29. Juli 2026
Antwort von Primera Technology
Dear Kim,
Thank you for your 5-star review! We're delighted to hear your order arrived quickly and completely. We truly appreciate your kind words and your business.
Best regards,
The Primera Team
Arrived quickly!
Arrived quickly!
Suggestion,I wish there was an option to buy multiple for a discounted rate.
8. Juli 2026
Antwort von Primera Technology
Dear Amy,
Thank you for your 5-star review! We're glad your order arrived quickly. We also appreciate your suggestion about quantity discounts and will share it with our team for consideration.
Best regards,
The Primera Team
My discontinued LX900 printhead needed…
My discontinued LX900 printhead needed replacing and even though it too a couple of days to figure out that was the problem, I'm grateful that my issue was resolved.
7. Juli 2026
Antwort von Primera Technology
ear Customer,
Thank you for your 5-star review! We're glad we were able to identify the issue and get your LX900 back up and running with a new printhead. After all of these years since the LX900 was manufactured, we appreciate your continued trust in Primera!
Best regards,
The Primera Team
Absolutely terrible experience PL400
Absolutely terrible experience with the PL400.
The first one would not pull the bags through all the way and then eventually just quit after the 70th bag.
They sent me a replacement and then this one was even worse. Not only does it get stuck every 3 to 10 bags, but after about 150 bags this time, the stickers stopped being able to get pulled the right way.
This has been the worst experience I've ever had with technology. And for a company that makes $5 million a year annually, this is just pathetic manufacturing practices.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Primera Technology
Dear Just Paw Naturals,
We're very sorry to hear about your experience. Having two PL400 units exhibit similar feeding problems is highly unusual, and we'd like to determine exactly what's happening.
The PL400 is used successfully by thousands of customers around the world on a wide variety of products. However, because it is designed to work with many different types of pouches, envelopes, and other flat items, there are literally tens of thousands of possible material, size, thickness, finish, and construction combinations. While we strive for broad compatibility, no applicator manufacturer can guarantee that every possible item will feed perfectly.
Rather than speculate, we'd like our factory Level 3 Support team to investigate your specific application. If your pouches are among the small number that are not compatible with the PL400, we'll tell you exactly what we find and, if appropriate, we'll be happy to provide a full refund. We'll be completely transparent throughout the process.
Please contact us on Monday at 1-800-797-2772 (USA & Canada) or +1-763-475-6676 (worldwide). We'll also make every effort to reach out to you directly. Our goal is to get this resolved to your complete satisfaction—even if that ultimately means recommending a different solution that's better suited to your pouches.
We genuinely want to understand what happened and appreciate the opportunity to investigate it.
Best regards,
The Primera Team
Friendly and quick service.
2. Juli 2026
Antwort von Primera Technology
Dear George,
Thank you for your 5-star review! We're delighted to hear you received friendly and quick service. We appreciate your business and look forward to helping you again.
Best regards,
The Primera Team
Antwort von Primera Technology
Dear Joseph,
We’re sorry to hear that you didn’t receive everything you needed. We take a two-star review very seriously and would appreciate the opportunity to address your concerns.
Please contact our Customer Service team at 1-800-797-2772 (USA and Canada) and reference Ticket Number 245237. We’ll review your order and work with you to resolve the issue as quickly as possible.
Once the matter has been resolved, we hope you’ll consider updating or removing your review, as it does not reflect the level of service and support we strive to provide to every Primera customer.
Best regards,
The Primera Team
Very fast shipping
28. Juli 2026
Antwort von Primera Technology
Dear John,
Thank you for your 5-star review! We're glad to hear your order arrived quickly. We work hard to ship orders as fast as possible, and it's great to know you noticed.
Best regards,
The Primera Team
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