Prsnt Bewertungen 

I had a query and they resolved it very quickly.

Very helpful service when I could not redeem a code, turned out to be my error. They were very nice about it.

Customer service was brilliant. Dan helped resolve my issue straight away. Thank you so much :)

There was a small issue with the M&S £4 voucher I received from O2. I couldn’t redeem it but Dan helped me sort it out. Thanks Dan! Great app and customer service – highly recommended.

Having won a voucher on O2, it was frustrating to find that the link wasn't working on PRSNT. However after contacting PRSNT via their App chat, the issue was successfully resolved by Dan on their helpdesk. Many thanks for sorting this out so quickly.

Really poor App never works properly, says error all the time, would not recommend using this App

Had some trouble with a code won through O2 Priority, and received a swift reply from Dan from the customer service team. Everything was resolved within the hour, very pleased with it!

I contacted PRSNT following an issue with a code (from O2) for a free gift. I received a friendly and apologetic reply within a few minutes. They resolved the issue straightaway and my code was available to be redeemed.
Wonderful service, that in my opinion could not have been better. Thank you

The customer service was excellent. I asked a question by email regarding M & S voucher. The agent checked my account and replied me very quickly.

Quick response and solved

My 5 stars are based on the customer service I received from Dan after I had issues with my O2 M&S voucher. I couldn't redeem it but Dan was patient and help me to get it sorted.
Thanks again.

Although my £4 M&S Voucher was for an item not for any choice of what i wanted which is annoying - Customer service was AI until you complained a lot and got to actually speak to someone

Sent a present to a friend who had a polish number though she now lives in the uk . It did not work even though trying on her English number. I contacted the chat bot to ask to get help from a human . I was contacted & explained the situation. They then offered to resend or have a refund . They sent a refund no problem. Great idea but not always easy to retrieve the gifts but it does work !! 🙂

I don't think they're interested in taking on new business opportunities as I requested a demo, then followed up with two messages via their online enquiry form. I was interested in using prsnt for our business as our primary reward scheme but to not even be acknowledged as a potential new customer hasn't set great expectations as to what my experience would be if I was an actual customer. It's a shame as the concept is great, I just get the impression they aren't interested in taking on new customers.

Awful, o2 use them occasionally but there was an issue with the link and my £10 M&S voucher didn’t work. Emailed their support multiple times and no response, they just ignore you. Not been solved and not even had any acknowledgement. Terrible service - don’t waste your time!

I was a bit distressed to have won a m&s treat and then there was a problem with the code being added to the app. It was a bit frustrating being in touch with an ai and not being able to communicate easily as it worked in trigger words so couldn't have proper conversation. Once I was able to talk to a human person however it did get sorted with persistence and a few days waiting as was the weekend when I got in touch. I am extremely grateful to Dan for his help and I am happy to have got my treat after my earlier disappointment. Thank you so much

Misold and left with more to pay...

Bought my partner a £5 "Face & Body Bar" set for BodyWash. What you actually get is a voucher for £5 to spend at BodyWash. Not clear but not the end of the world.

The dealbreaker is that when you get to BodyWash, the item is actually £6 AND P&P has to be paid too. Neither of these things are acceptable or even compliant with ASA/CMA guidelines.

They've ignored 2 emails requesting a refund too.

Edit Post-Reply: Yes BodyShop. You’re advertising the “Face & Body Set” for £5 but it’s £6 on their site which means an additional payment is needed. Unacceptable. Please refund.

Terrible company, not sure why O2 priority are using them to deliver prizes. Have had an issue and they are not responding to me on chat or email! Don’t use this company to send gifts as their customer service is non existent if you have an issue

Have used the app before with no problem, but this time an issue occurred with an O2 priority Marks and Spencer prize. Great communication with Dan and he got it quickly sorted and I got to use my treats gift card for the weekend. Thank you !

I had an issue with a code that I had won, the chat AI tried to help, then I chatted to Dan who resolved the issue immediately. Am very pleased that it was hassle free.
Also.a really good idea/concept and was easy to use.