PSR Experience Bewertungen 205

TrustScore 4 von 5

4,2

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Das sagen Bewerter

Bewertet mit 3 von 5 Sternen

I did this experience at Aldershot and honestly I would not recommend it. The track is very small, the surface is in poor condition, and with several cars on it at the same time you never get the chan... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Visited the East Fortune Airfield track where my son and I were driving different cars (birthday presents). The day went brilliant, weather was fantastic, instructors were awesome as was the welcome... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Really good experience well worth it if you like cars or like going fast. Only down side is that you may be waiting 30/45 mins for ur next car which is painful if it’s cold. Also it depends on the ins... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

My 13 year old son just had a driver experience at the East Fortune site, driving a Ferrari, and he has had the best time! He felt nervous beforehand but taking the extra familarisation laps at the st... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Eventmanagement-Firma
  2. Anbieter von Werbegeschenken
  3. Geschenkeladen
  4. Hobbygeschäft
  5. Motorsportgeschäft
  6. Erholungszentrum

Vom Unternehmen geschrieben

PSR Experience is a trading name of PSR Hire LTD. PSR Hire has been involved in assisting and delivering experiences nationwide from 2011. We understand that Supercar Experience Days mean so much to our guests. For some it’s a once in a lifetime experience potentially celebrating a personal landmark or event but we are also proud to say that we are seeing our customers return again and again and again. Those familiar faces must mean we are doing something right. We hope to see you soon, whether it’s your first time or a returning customer. We offer a wide choice of cars from Lamborghinis & Ferrari’s, R8’s & Astons to GTR’s and even US Police Style Mustang V8’s plus a few guest cars along the way we are sure you’ll find an experience to suit you or that special person in your life. We feel we have the happiest and most helpful team in the country, from the sign on desk to your driving coach, we hope to deliver smiles along the way. PSR prides itself in being transparent in our experiences, as per industry standard you will find lots of options and upgrades are available and we hope our site will guide you through all of these options, so you know exactly what you are paying for.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

205 Bewertungen

5 Sterne
4 Sterne
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2 Sterne
1 Stern

Hat 91 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

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Bewertet mit 5 von 5 Sternen

PSR experience - AMAZING with T!

I received this experience as a birth anniversary gift. I was not really keen and not really a fan of supercars; what has driven the choice of the gift was my passion for driving per se... Well, Toni (T) enhanced the passion today! The Lamborghini Gallardo was super fast, and the passion of driving really came through... I forgot I was in THE car; it was just a car with the ability and gravity to indulge the passion... but in honest truth, Toni has all the merit. She is a great instructor and I am so happy I have asked for her (no disregard intended to the other instructors, please). Toni made me feel safe and daring - I did not intend to race, but the appetite was so expertly pushed by Toni. I had a fantastic time and Toni is the one I have to thank it for. What a start of the week... Thank you, T x

26. Juni 2023
Bewertung ohne vorherige Einladung
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Antwort von PSR Experience

We are thrilled to hear you had a fantastic time. We will pass your brilliant comments on. Thank you very much for taking the time to share your feedback with us, we really appreciate it. Kind regards, The PSR Experience Team 🟠🟢

Bewertet mit 5 von 5 Sternen

Great experience

Great experience for 3 adults of varying experience with track driving and fast cars. All 3 of us absolutely loved the day and found the PSR team helpful and enthusiastic.
Inevitably there is a little waiting around, but it was minimal. Overall a well run day with good cars and great instructors. We’ll be heading back.

17. Juni 2023
Bewertung ohne vorherige Einladung
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Antwort von PSR Experience

Thank you so much for taking the time to leave us a review. We are pleased to hear all 3 of you loved the day and found our team to be helpful and enthusiastic. We would love to welcome you back. Don't forget the loyalty code printed on the reverse of the driver's card given to you on the day. Kind regards, The PSR Experience Team 🟠🟢

Bewertet mit 5 von 5 Sternen

Thank you Toni! (T)

I got to experience driving the Gallardo and what an experience it was. Toni (T) made me feel comfortable from the moment she said hello, she made sure I was comfortable, got to know me outside of the experience and made me feel at ease, allowing me to have the FULL experience.
Definitely one to remember and will be recommending to friends.
Carmelita

17. Juni 2023
Bewertung ohne vorherige Einladung
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Antwort von PSR Experience

Thank you for your feedback. We will pass your comments on. We are thrilled to read you had an experience to remember and that you will be recommending to friends. Thank you for leaving us a review, we really appreciate your feedback. Kind regards, The PSR Experience Team 🟠🟢

Bewertet mit 1 von 5 Sternen

What an underwhelming experience

What an underwhelming experience. I was gifted this for my 30th last year and because of an injury I had to delay. 15 months later I was finally fit enough to go to this event and man was I excited for this!

Literally didn’t know what to expect but I was surprised at how busy it was, the amount of cars on the racetrack and the agonising pain of waiting around for them to shout your name. Just under 2 hours I had to wait to get into my first car and the laps are so short so in total you only spend about 5-10 mins on the track. They try to rinse you for money at every opportunity. From check-in, to sitting in the car with the instructors, to checking out

Not spectator friendly at all and the cars are in bad condition inside however I would like to mention that the instructors were friendly and made you feel comfortable

I had a passenger experience ride too. Waited for about 45 mins after I finished driving my final car, and decided to leave

I love adventure and creating experiences however this is something I won’t be doing again

9. Juni 2023
Bewertung ohne vorherige Einladung
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Antwort von PSR Experience

Thank you for leaving us a review albeit you are disappointed on this occasion. We are sorry that you felt like you were waiting around for dispatch to call your name. It does state in our FAQs on the website and in the pre-event email that the driving time on your confirmation of booking is the time that your driver’s brief starts and not when your driving experience commences. We would advise that you arrive on site at least 15 – 20 minutes before this time. The driver’s brief can take up to 30 minutes, subject to questions asked and paperwork being completed. Following familiarisation laps (which can occupy anything up to an hour based on participant numbers), your experience will commence. Depending on the vehicles chosen, these could incur additional waiting times. However, we are often running multiple options on the more popular variants. We do operate a live queuing system which has specific algorithms embedded into it that prioritises all guests to have had their first drive completed as soon as possible. If you have multiple drives booked with us, you will naturally have a longer time on site that could exceed 4 hours. There are extras available to purchase on the day but there is no obligation to purchase anything at all. We do state on our website for each circuit what the spectators can see. This varies greatly from circuit to circuit so we would always advise checking on our website before bringing along spectators. We are sorry that you chose to leave without experiencing the passenger ride. We can assure you that had you stayed, you would have completed all parts of your experience. If you could take a picture of the driver’s card given to you on the day and email it in to support@psrexperience.com we can look into this further for you if you wish. Thank you again for leaving us a review, we do appreciate all feedback. Kind regards, The PSR Experience Team 🟠🟢

Bewertet mit 5 von 5 Sternen

Excellent service provided had a great…

Excellent service provided had a great day well ran event Excellent instructors fabulous super car experience one for the bucket list

3. Juni 2023
Bewertung ohne vorherige Einladung
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Antwort von PSR Experience

We are pleased to hear you had a great day and felt there was an excellent service provided. Thank you so much for taking the time to leave us a review, we really appreciate your feedback. Kind regards, The PSR Experience Team 🟠🟢

Bewertet mit 5 von 5 Sternen

Went to crail raceway drove 3…

Went to crail raceway drove 3 absolutely fantastic cars and a passenger ride in the atom both t and Barry were really helpful and helped to get the best of the cars will be back

2. Juni 2023
Bewertung ohne vorherige Einladung
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Antwort von PSR Experience

Thank you so much for taking the time to leave us a review. We will pass your comments on. We would love to welcome you again. Don't forget the loyalty code printed on the reverse of the driver's card given to you on the day. Kind regards, The PSR Experience Team 🟠🟢

Bewertet mit 5 von 5 Sternen

Had a great time out in the Dodge…

Had a great time out in the Dodge Challenger SRT with pro race driver Barry Lee!
Llandow circuit has proper facilities and an onsite cafe, plus plenty of spector room for everyone to see what's going on.

20. Mai 2023
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Antwort von PSR Experience

We are thrilled to hear you had a great time out in the Dodge with Barry. Thank you so much for leaving us a review, we really appreciate your feedback. Kind regards, The PSR Experience Team 🟠🟢

Bewertet mit 5 von 5 Sternen

I thoroughly enjoyed my PSR day

Well I thoroughly enjoyed my afternoon at Llandow today. All 3 instructors were excellent
(Tania/Toni ‘T’ for the Audi V10 R8, Roy for the Nissan GTR, and last but by no means least, Mohammed for the wonderful Ferrari 458)
They were all so encouraging and informative, they knew their stuff and pushed you to get the very best out of the cars and your day.
I loved every lap in all 3 cars.
Thank you all.

19. Mai 2023
Bewertung ohne vorherige Einladung
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Antwort von PSR Experience

We are so pleased that you thoroughly enjoyed your PSR Experience day. We will pass your brilliant comments on. Thank you so much for leaving us a review, we really appreciate your feedback. Kind regards, The PSR Experience Team 🟠🟢

Bewertet mit 5 von 5 Sternen

Triple supercar experience…

Had a triple supercar experience (Porsche, Ferrari and Lamborghini) and loved every second. The instructors at Whilton Mill were very encouraging, especially Mohammed who really pushed me to get the best out of the Lamborghini!
All i will say is that next time i would like to go to a larger circuit to be able to really get the full benefit of the cars as Whilton Mill is a little restrictive in terms of size, but still worthy of 5 stars!

8. Mai 2023
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Antwort von PSR Experience

Thank you so much for leaving us a 5 star review. We are elated that you loved every second of your triple supercar experience in the Porsche, Ferrari and Lamborghini. We will pass your comments onto Mohammed. Don't forget the loyalty code printed on the reverse of the driver's card given to you on the day. Thanks again, we really appreciate your feedback. Kind regards, The PSR Experience Team 🟠🟢

Bewertet mit 1 von 5 Sternen

Unreliable Business - Save your money!!

I booked a driving experience for my boyfriend in November 2022, only for it to be cancelled 2 weeks before it was booked for on the 28th April 2023. However, we didn't actually find out it had been cancelled until the day before it was booked for, when they finally decided to call my boyfriend and let him know. Apparently they sent an email which my boyfriend never saw, saying it had been cancelled 2 weeks before, and was advised they would probably have gone to his spam folder, but who checks their spam folder?
It's been 2 weeks now since I got in touch with them and asked for a refund and I'm still waiting for it! Save your money and go elsewhere, because yours might be cancelled last minute too... Totally unreliable business.

28. April 2023
Bewertung ohne vorherige Einladung
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Antwort von PSR Experience

Thank you for taking the time to leave us a review. On the very rare occasion that an experience day is cancelled we use email, text and phone calls to communicate with guests. Please rest assured that as a business the very last thing we would ever want to do is cancel an experience day. Events is all we do so without them we don’t have happy guests and we don’t have an income. Kind regards, The PSR Experience Team 🟠🟢. 

Bewertet mit 1 von 5 Sternen

save your money people

scare tactics to buy insurance only to find the mclaren i was driving was so under powered ,my ford focus could walk over it. curborough sprint track was so small and tight you could go round it in under 40 seconds and we spend loads for 3 laps then they missed up the video ,wanted more money to send over all footage and all what they had and still didnt send the videos of my son driving which was all i wanted . save your money people go to a proper driving experience days like silverstone etc

16. April 2023
Bewertung ohne vorherige Einladung
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Antwort von PSR Experience

We are very sorry to hear you feel like this. As stated on our website, if you haven’t purchased one of our platinum packages, you are liable for the first £5000 of any damage to each of the cars you drive with us. This isn’t a scare tactic and is normal industry practise and we have an obligation to all guests to ensure they understand the responsibility. However, we do offer a Collision Damage Waiver (details of which can be found on the fees page) which when purchased will reduce your liability down to £0. There is no obligation to purchase the Collision Damage Waiver, but we do have to make you aware of your liability. With regards to your media, we have a support team to help guests with any post event media issues so please email hello@psrpixel.com stating the participants name and the driver number given to you on the day (on the lanyard tag). Thank you again for leaving us a review, we do appreciate all feedback as we strive to continuously improve. Kind regards, The PSR Experience Team 🟠🟢. 

Bewertet mit 2 von 5 Sternen

Dunsford feedback as driver and spectator

Dunsford as a location is good. Catering is a burger van only with polystyrene cups, yuck! Can’t say I saw anything at the site that mimicked the word “premium”. Attitude of PSR staff bordering on rude and unhelpful, remembering that quite often people go there for a special occasion! Toilets are mobile and disgusting! None of the taps even worked. Area for spectators is basically non existent , so don’t think you will be able to watch your friends or loved ones, experience of driving a super car very good, they should have been more honest on their blurb instead of generic on their facilities.

5. Mai 2023
Bewertung ohne vorherige Einladung
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Antwort von PSR Experience

Thank you so much for leaving us a review albeit you are disappointed on this occasion. We are pleased to hear you thought the Dunsfold location was good. The venue is seen as ‘Premium’ as it relates to the circuit itself, the costs associated to be at the world famous circuit and the experience it gives the driver on their driving experience. We do state on our website and try to be as transparent as possible that the catering facilities at the Dunsfold circuit is a burger van. We are however genuinely devastated that you found our team to be almost rude and unhelpful, this is far from how our team are usually perceived by guests and something that we are looking into this end as we do strive to be a customer orientated business. We are terribly sorry that this wasn’t how you felt on this occasion. It does state on our website that the toilets at Dunsfold are portable toilets. There are public toilets on site but we choose to bring the portable toilets for convenience for our guests. Hand sanitiser is always available throughout each event. We are internally taking your feedback seriously and looking to make improvements. Thank you very much for bringing this to our attention, we really appreciate all feedback. We are pleased that you found the experience of driving a super car very good. Kind regards, The PSR Experience Team 🟠🟢. 

Bewertet mit 5 von 5 Sternen

Fun day out!

Thanks so much you guys! I had such a great time driving 2 supercars and the high speed passenger ride was cool! Thanks to my instructors Alan and Ed too, I felt I was in safe hands. The whole experience was organised well, small area (I was at Dunsfold the Top Gear track), it was a fun and lighthearted event even if safety was taken very seriously. And it felt like the whole staff from check-in to taking you to cars really wanted to make sure you had a good time. Which I did, I have absolutely nothing to criticise, my day will be a lovely memory! I’ve been to some events before (not supercars) where people felt bit grumpy and I wasn’t sure where or when to go, but your experience day was very well instructed, plus staff felt easy to approach for any queries. One happy lady here, thanks again well done!! My only wish would be you’d have more availability, I was actually so lucky I found Dunsfold had some available cars I wanted, I booked only a month before ! Was brilliant finding because other tracks are really far away, I’m in London. I’d love to book again!

5. Mai 2023
Bewertung ohne vorherige Einladung
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Antwort von PSR Experience

Thank you so much for taking the time to leave us a review. We are pleased to hear you had a great time driving 2 supercars and you thought the high speed passenger ride was cool. We are thrilled to read your comments about our team and we will make sure they are passed on to them. We would love to welcome you again. Don't forget the loyalty code printed on the reverse of your driver's card given to you on the day. Kind regards, PSR Experience Team 🟠🟢

Bewertet mit 5 von 5 Sternen

Great day, great selection of cars, highly recommend

Great day, great cars, highly recommend.

I had the best day! I drove the ferrari 458 and it didn't disapoint. If you can, then it's worth opting for the 6 laps as it gives you the extra time to build your confidence and ramp up the speed. The instructor was great and encouraged me to get the best out of my experience, telling me when to to break and accelerate. It sounds simple but when you're used to driving a fiesta, you're used to breaking a lot earlier for a bend 😆
I also went for the high speed ride in the ariel atom - wow! The speed was insane and the driver was clearly very experienced.

All in all a great day and totally worth the travel.

22. April 2023
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Antwort von PSR Experience

We are pleased to hear you had a great day and you thought our cars were great too. We really appreciate you highly recommending us. 'Wow' is a word we often hear from guests who have completed a ride in the Ariel Atom. Thank you so much for leaving us a review. Kind regards, The PSR Experience Team 🟠🟢

Bewertet mit 4 von 5 Sternen

The driving experience itself was excellent

The driving experience itself was excellent and the instructors were professional and very encouraging. The onsite catering was great for what was needed. The signing in and out was chaotic - absolutely no organisation, especially as the day progressed. It did not exactly spoil the experience but was really frustrating and annoying - so took the edge off the enjoyment slightly. It should not be too hard to organise it differently, even with the restricted space.

20. Februar 2023
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Antwort von PSR Experience

Thank you so much for taking the time to leave us a review. We are pleased to hear the driving experience itself was excellent. We are sorry to hear you thought the signing in and out was chaotic. We have taken these comments on board. We appreciate all feedback as the company strives for continuous improvement. Kind regards, The PSR Experience Team.

Bewertet mit 5 von 5 Sternen

Great experience would do again 100%…

Great experience would do again 100% favourite instructor dean

12. März 2023
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Antwort von PSR Experience

Thank you so much for taking the time to leave us a review. We are thrilled to hear you had a great experience and we will pass your comments on. Kind regards, The PSR Experience Team.

Bewertet mit 5 von 5 Sternen

Brothers driving experience

Awesome experience with my brothers, staff were friendly, cars and the drive were Excellent, highly recommend.

30. September 2022
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Antwort von PSR Experience

Thank you for leaving us a review about your awesome experience. We are pleased you found our staff to be friendly and that you thought the cars and the drive were excellent. We really appreciate you highly recommending us. Kind regards, The PSR Experience Team.

Bewertet mit 5 von 5 Sternen

Great day out with the family

Great day out with the family, everyone had a fun day… expert advise from helpful staff and instructors really help us get the best out of the day… would do it again for sure

28. Oktober 2022
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Antwort von PSR Experience

We are so pleased to hear you had a great day out. Thank you for taking the time to leave us a review, we really appreciate it. Kind regards, The PSR Experience Team.

Bewertet mit 5 von 5 Sternen

Totally awesome!!

I just love this company for the amazing, fun driving experience and quality of service it delivers, this is the second super car experience I've had with PSR.

It was brilliant once again, absolutely faultless from Paul and his team, friendly, professional making sure your experience is thrilling, fun and top quality.

They have a big range of amazing full power supercars, instructors to guide and help you get the most from the car safely to enjoy you day.
Loads of different packages and choices available, in my opinion there is something for everyone to enjoy.

Awesome experience guys, thanks very much and I will be back again

20. November 2022
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Antwort von PSR Experience

Thank you so much for taking the time to leave us a review after your second super car experience with us. We are thrilled to hear you had an amazing, fun driving experience and that you found it to be absolutely faultless, thrilling, fun and top quality. We work hard to ensure that we have a range of vehicles available for our guests and we are so proud of the PSR Experience team. We look forward to welcoming you again. Kind regards, The PSR Experience Team.

Bewertet mit 3 von 5 Sternen

Cars and instructors great but media experience definitely not!

Three of us signed up for this for my friend’s birthday to each drive 3 supercars.
The day before we had an email to say that two of the cars we had booked to drive would not be available but generously(!) offered to waive rebooking fees if we wanted to choose another day. As we had made arrangements already we decided to go ahead anyway. The car driving experience and the instructors were all excellent. However the media experience was definitely not. You are not allowed to take a video camera in the car and the ones provided are unreliable and the video and audio are of poor quality for this day and age and especially the price. Having spent over £500.00 between us on the whole experience, being asked to pay £44 each for our videos as well is in my view extortionate. I asked if we could put one video from each of us on one USB stick (which would have cost them nothing extra in terms of hardware or time as they were already transferring the files onto their system) but was told that was not possible and not ‘corporate policy’. I would have loved to take some shots inside the car with my 360 camera which would have captured a much more memorable and higher quality record of the occasion which could have been viewed by us and others on YouTube and also on VR headsets. Much better publicity I would have thought.
###Response to reply from PSR##
Thanks for taking the time to consider my feedback and to come up with a trial of a more cost efficient option for customers - unfortunate that our group didnt have the opportunity - I didn't think it was a big ask on the day. I speculate that one of the main functions of these video recordings is for your company's benefit in case of insurance claims and this is one of the reasons why I said in my review that I thought the charges were extortionate (not very extortionate) :).
Also in terms of using a personal camera it would be relatively cheap to include a fixed mount for another camera so you could screw it on so there wouldn't be an issue of it falling off or causing damage. You could also add this to your long list of waivers as a tick box abrogating responsibility for damage to the camera. Personally I would be happy to pay a REASONABLE fee to use my own camera and the time taken to screw and unscrew it to a universal mount would be minimal as it could be done while the instructor is setting up the USB stick on your camera. This would allow a customer to collect much better quality footage, and you could still make equivalent income as you would not have to provide a USB stick if they are as you say 'suprisingly more expensive than they look'.
In any case, thanks again for your consideration of the review and I hope your new customers will take up your offer and appreciate some savings in the difficult financial climate ahead.

4. November 2022
Bewertung ohne vorherige Einladung
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Antwort von PSR Experience

Thank you for taking the time to leave us a review. We are pleased to hear you found the car driving experience to be excellent and we have passed your comments onto the team.

We completely understand your frustrations regarding not being able to take any of your own video equipment into the car, but the safety of our guests has to come first and the video and audio equipment that we have in our vehicles has been built bespoke for the environment they are used on and passed our checks for use in a moving vehicle. We would have loved to have allowed you the time to take a 360 camera into the vehicle to get some amazing pictures, but this would not only take up a considerable amount of extra time (if we allowed all guests to do so) across the whole day but also open up a complicated situation regarding liability for both us and yourself as the guest. We are sure you would be disappointed if your expensive camera was to get damaged at all in the vehicle (innocently) or worse if it became free, landed in the drivers footwells (all our cameras are small and glued to our windscreens). For quality and monitoring purposes we must also always retain the rights to all recordings which is another reason why ownership of such recording cannot be questioned when recorded on our own equipment.

We are sorry you found our media prices very extortionate. The prices have been calculated to be as fair as possible and in line with the market. There are lots of costs involved in producing these videos which include (but not limited to); staff on the day to run the systems, the in-car video and audio equipment, the computer hardware at the media desk and of course the USB sticks themselves (surprisingly more expensive than they look). However, we are a business that genuinely takes onboard all customer feedback and look to continuously improve the experiences for our guests in all departments where viable for the business, so in light of your review it initiated internal discussions and we will be trialling mix and match on media packages so this will mean that 2 guests can split costs of media packages and are only required to purchase an additional PSR USB on the day. We appreciate that this doesn’t help yourself (as you have already had your experience) but we hope it will go some way to show that your opinion is important to us and that if we can make viable improvements, we will wherever possible.

We hope this helps to explain your frustrations. Thank you again for taking the time to leave us a review. We do appreciate all feedback. Kind regards, The PSR Experience Team.

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