Customer service claims to be open from 8am-8pm (without specifying a time zone). I called at 12:56GMT because I couldn't log in or figure out how to access my card to use it. Even when the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
My experience with the BT Reward Card has been very positive. I was grateful to receive it from BT, and it arrived within a few days of becoming a customer. The card was easy to use, and because it’s... Mehr ansehen
Unternehmen hat geantwortet
I managed to buy my granddaughter a patio bistro set of table& chairs and sent her a supermarket order all for her birthday. She was delighted and I was delighted to treat her without worrying about t... Mehr ansehen
Unternehmen hat geantwortet
My experience of getting this virtual reward card registered was confusing, convoluted and frustrating. After spending roughly about 6 hours total speaking to different advisors at BT and BTPurecard... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Kontaktinformationen
Vereinigtes Königreich
- purecard.com
3,5
Akzeptabel
2502 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Perfect no trouble easy to use n
19. Juli 2026
Antwort von Purecard
Hello,
Thank you for taking the time to leave a review
We're so glad to hear you found our product easy to use and had no trouble. We appreciate your positive feedback!
Kind regards
Pure Card Team
Spending options limited
Spending options limited - had to buy Amazon voucher gift card on the end
19. Juli 2026
Antwort von Purecard
Hello Julian,
Thank you for taking the time to leave a review and sorry to hear you are having issues spending the card.
You are able to purchase Amazon gift vouchers with the card, however you cannot use the Pure Card as part payment or spend over the cards value in that transaction.
If you would like more help or further information please do feel free to contact our care team who will be happy to guide you.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
It’s not a card I can use anywhere 😕
It’s not a card I can spend where I want only the people you have some deal with.
So its good for you not me !
19. Juli 2026
Antwort von Purecard
Hello David,
Thank you for taking the time to leave a review.
The Pure Card is a virtual card that can only be spent online and can be used in almost any retailer or online store that accepts Mastercard.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Card arrived as promised
Card arrived as promised, with clear explanation on use.
Not used it yet, but it all looks positive.
19. Juli 2026
Antwort von Purecard
Hello Phil,
Thank you for taking the time to leave a review.
We're so pleased to hear that your card arrived as expected and that the instructions were clear. We hope you have a great experience when you use it.
Kind regards
Pure Card Team
It was good wish I had another 1
19. Juli 2026
Antwort von Purecard
Hello Mr Parker,
Thank you for taking the time to leave a review.
We're so happy to hear you enjoyed it and wish you could have another one! We appreciate your kind words.
Kind regards
Pure Card Team
Customer service claims to be open from…
Customer service claims to be open from 8am-8pm (without specifying a time zone).
I called at 12:56GMT because I couldn't log in or figure out how to access my card to use it. Even when the customer service rep sent me a password resent link, I kept getting an error message.
The person on the other end of the line wished me a good night :/ (clearly the call centre is outsourced to somewhere in Asia). I tried to call again after trying to reset my password and log in after the initial call ended, but no such luck.
I've also tried calling Blackhawk (The parent company)... But their office lines are only Mon-Fri 9-5.
I'm trying to top up my Oyster card and I can't figure out how to access my money at all
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Purecard
Hello Xandri,
Thank you for taking the time to leave a review and sorry to hear you are having some issues login in.
In this case the best number to call would be the dedicated Pure Card line as they have access to the accounts. If for any reason you were able to reach the office, they would transfer you to the customer service line.
Please do feel free to call back as a member of the team will happily trouble shoot with you and get you access.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Chantays Birthday
I managed to buy my granddaughter a patio bistro set of table& chairs and sent her a supermarket order all for her birthday. She was delighted and I was delighted to treat her without worrying about the expense. Thankyou BT
18. Juli 2026
Antwort von Purecard
Hello Diane,
Thank you for taking the to to leave a review.
We're so happy to hear that we could help you treat your granddaughter to such wonderful birthday gifts! It brings us immense joy to know that both of you were delighted with the experience. Thank you for sharing your positive feedback with us.
Kind regards
Pure Card Team
Pure virtual card
As a virtual card, it was very useful. Easy to use, I entered the details to my Amazon account and I bought an item which I needed, up to the card value. The card is held securely online and it is simple to log in and view your card details.
17. Juli 2026
Antwort von Purecard
Hello Ian,
Thank you for taking the time to leave a review.
We're so happy to hear that our virtual card was useful and easy to use for your Amazon purchase! We appreciate you highlighting the secure online access and simple login process. Thank you for your positive feedback; it truly means a lot to us.
Kind regards
Pure Card Team
When a person is 91 do u think its a…
When a person is 91 do u think its a proper way to conduct this kind of thing. All your staff agreed with me that no way a person of 91 years should not have to mess around ridiculously stupid
18. Juli 2026
Antwort von Purecard
Hello Mr Greenwood,
Thank you for taking the time to write a review and I am sorry to hear the virtual card is not right for you.
We have deals with our clients to provide specific products to them, so we would suggest contacting the company that issued you the card to see if they can offer an alternative.
Kind Regards
Pure Card Team
its great and easy to get the card
its great and easy to get the card, my only issue is, there are no clear instructions on how to apply the card when you purchase online!
9. Juli 2026
Antwort von Purecard
Hello Keith,
Thank you for taking the time to leave a review.
We're so glad you find our card great and easy to obtain! We appreciate your feedback regarding the online application instructions. We are actively working to make those steps clearer for everyone.
Kind regards
Pure Card Team
BT Reward
I received a virtual reward card from BT. The only thing that made it difficult was when I accessed the Purecard site, my virtual card was not showing the expiry date. I rang Purecard and was told the expiry. After that it was a breeze.
10. Juli 2026
Antwort von Purecard
Hello Carol,
Thank you for taking the time to leave a review.
We are happy to hear that once you have the information needed, you found the card very easy to use.
All the card numbers (including expiry) can be found in the 'card info' tab when logged into the account you created when activating the card.
Kind regards
Pure Card Team
It is a nightmare to access
It is a nightmare to access. Why make it so difficult? Awful!
17. Juli 2026
Antwort von Purecard
Hello Peter,
Thank you for taking the time to leave a review and sorry to hear you had some issues accessing the funds.
We do work closely with our partners at BT and will make sure pass along your feedback regarding this for you as we are always looking for ways to improve the service.
Kind regards
Pure Card Team
I couldn’t log on
I couldn’t log on. Telephoned and was cut off. Emailed and a few days later was
TOld to change browsers. Tried a few and still didn’t work. Sent another email 5 days ago and still haven’t had a reply.
7. Juli 2026
Antwort von Purecard
Hello Denise,
Thank you for taking the time to leave a review and sorry to hear you are having some issues getting logged on.
If you would like to speak to an agent, please feel free to pop us a call directly and the team will be happy to help.
You can contact the team on 0344 879 1068
Kind regards
Pure Card Team
So good I treated myself and my kids
17. Juli 2026
Antwort von Purecard
Hello,
Thank you for taking the time to leave a review.
We're so happy to hear you and your children enjoyed treating yourselves. We appreciate your kind words!
Kind regards
Pure Card Team
Antwort von Purecard
Hello Mandy
Thank you for taking the time to leave a review.
We're delighted to hear that you found our service simple to use, straightforward to manage, and helpful for tracking your spending. We appreciate your positive feedback!
Kind regards
Pure Card Team
My experience with the BT Reward Card…
My experience with the BT Reward Card has been very positive. I was grateful to receive it from BT, and it arrived within a few days of becoming a customer. The card was easy to use, and because it’s a Visa Reward Card, I could spend it almost anywhere that accepts Visa. It was a great bonus, and I really appreciated receiving it. Thank you, BT! And it came on my birthday
7. Juli 2026
Antwort von Purecard
Hello Sharon,
Thank you for taking the time to leave a review.
We are so happy to hear that you had such a positive experience with your BT Reward Card! It's wonderful to know that it arrived promptly and was easy to use, especially since it's a Visa card. We are particularly delighted that it arrived on your birthday, making it an even more special bonus. Thank you for sharing your kind words and appreciation; we truly value your feedback.
Kind regards
Pure Card Team
Fantastic
Fantastic!
BT sent me my card virtually and I was able to use with absolutely no problems. It was very easy to set up as well
9. Juli 2026
Antwort von Purecard
Hello Louise,
Thank you for taking the time to leave a review.
We're so happy to hear that setting up your virtual card was easy and that you could use it without any problems! We appreciate you sharing your positive experience with us.
Kind regards
Pure Card Team
Antwort von Purecard
Hello Abiola,
Thank you for taking the time to leave a review and very sorry to hear you haven't received your card yet.
The BT Pure Card is virtual, meaning that it will not be arriving via the post. Instead, it will be sent to you via email.
If you login to your account and click the card info tab, you will be able to view the card numbers so you can spend it online.
Should you need a little more help, please do feel free to contact the team. Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
It was a lovely bonus
9. Juli 2026
Antwort von Purecard
Hello Julie,
Thank you for taking the time to leave a review
We're so glad you enjoyed it! Your kind words are truly appreciated.
Kind regards
Pure Card Team
I still do not have it!!!!!!
I still do not have it!!!!!!! I must have called BT at least 20 times. I cannot log into my account. Set new password, it accepts. Come out, go back in, says password wrong. I did once get in, whilst on phone to BT in a call that lasted well over an hour. We saw a picture of card, got it's number & expiry date. Told I could spend instantly. Tried. Don't know security code so purchase rejected. Tried to go back in. Can't, wont accept password, change it, says o.k. try to log in, spits it out....... Told will call back next day, told physical card wiil be with me soon as requested on 11th June, told lots of things, nothing ever solved and promises not kept.
Annoyed and feel conned. The £70 card was a factor in my choice of THE BT WiFi package. Never been able to get into BT app. No idea how much billed.
And within a few minutes of my review you responded. Thank You. BUT AS I SAID IN MY FIRST REVIEW I DID EVERYTHING YOU SAID, SO DID BT HELPDESK. I REPEAT:
NEITHER OF US CAN GET IN. DID ONCE. GOTCARD NO - WROTE DOWN, GOT EXPIRY DATE - WROTE DOWN. NO SECURITY CODE. CAN'T USE. TRIED TO GO IN. NEITHER MYSELF OR HELPDESK CAN GET BACK IN. TOLD HAD ESCALATED. WOULD BE CALLED BACK WITHIN 2 DAYS. NEVER WAS. TOLD "PHYSICAL CARD REQUESTED BY BT GUY WHILST ON PHONE 11TH JUNE, SHOULD BE HERE SOON". NOW 27TH JULY. NOT ARRIVED. STILL CAN'T GET IN. BT HELP DESK ADMITTED THAT HE COULDN'T EVEN GET INTO OWN ACCOUNT AND BEEN DISASTER EVER SINCE CHANGED TO 2 STEP ID.
YOUR RESPONSE TO MY REVIEW LOOKS AS TELLING ME HOW TO SORT. IT JUST REPEATS EVERYTHING I SAID I HAD DONE IN ORIGINAL REVIEW
THIS IS UNACCCEPTABLE. IF SOMEONE DOES NOT GIVE ME MY CARD. WITH SECURITY NO. VERY SOON & I DO NOT MANAGE TO SPEND IT. I AM LOOKING FOR AN OMBUDSMAN, WATCGDOG OR FRAUD CONTACT TO REPORT THIS. QUITE CLEAR LOTS OF PEOPLE HAVING PROBLEMS. DO NOT SEND ME A REDPONSE FULL OF PLATITUDES & USELESS SUGGESTIONS IN ORDER TO MAKE YOURSELF LOOK HELPFUL. FIX IT.
27. Mai 2026
Antwort von Purecard
Hello Mary,
Thank you for leaving a review and sorry to hear of the issues you have had.
In this instance you just need to login to the Pure Card account you created when activating the card. Once in there you will be able to click on the 'card info' tab and view the card numbers, expiry date, security number and pin.
If you are having issues login in, please feel free to contact our customer care team who will be happy to help.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
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