Pretty easy to set up card. I added it as a payment method on my Amazon account so it will be easy to make full use of it. It can’t be topped up or used as a part payment so selectively using it on my... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Customer service claims to be open from 8am-8pm (without specifying a time zone). I called at 12:56GMT because I couldn't log in or figure out how to access my card to use it. Even when the... Mehr ansehen
Unternehmen hat geantwortet
My experience with the BT Reward Card has been very positive. I was grateful to receive it from BT, and it arrived within a few days of becoming a customer. The card was easy to use, and because it’s... Mehr ansehen
Unternehmen hat geantwortet
I managed to buy my granddaughter a patio bistro set of table& chairs and sent her a supermarket order all for her birthday. She was delighted and I was delighted to treat her without worrying about t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Kontaktinformationen
Vereinigtes Königreich
- purecard.com
3,5
Akzeptabel
2509 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
So good I treated myself and my kids
17. Juli 2026
Antwort von Purecard
Hello,
Thank you for taking the time to leave a review.
We're so happy to hear you and your children enjoyed treating yourselves. We appreciate your kind words!
Kind regards
Pure Card Team
Antwort von Purecard
Hello Mandy
Thank you for taking the time to leave a review.
We're delighted to hear that you found our service simple to use, straightforward to manage, and helpful for tracking your spending. We appreciate your positive feedback!
Kind regards
Pure Card Team
My experience with the BT Reward Card…
My experience with the BT Reward Card has been very positive. I was grateful to receive it from BT, and it arrived within a few days of becoming a customer. The card was easy to use, and because it’s a Visa Reward Card, I could spend it almost anywhere that accepts Visa. It was a great bonus, and I really appreciated receiving it. Thank you, BT! And it came on my birthday
7. Juli 2026
Antwort von Purecard
Hello Sharon,
Thank you for taking the time to leave a review.
We are so happy to hear that you had such a positive experience with your BT Reward Card! It's wonderful to know that it arrived promptly and was easy to use, especially since it's a Visa card. We are particularly delighted that it arrived on your birthday, making it an even more special bonus. Thank you for sharing your kind words and appreciation; we truly value your feedback.
Kind regards
Pure Card Team
Fantastic
Fantastic!
BT sent me my card virtually and I was able to use with absolutely no problems. It was very easy to set up as well
9. Juli 2026
Antwort von Purecard
Hello Louise,
Thank you for taking the time to leave a review.
We're so happy to hear that setting up your virtual card was easy and that you could use it without any problems! We appreciate you sharing your positive experience with us.
Kind regards
Pure Card Team
Antwort von Purecard
Hello Abiola,
Thank you for taking the time to leave a review and very sorry to hear you haven't received your card yet.
The BT Pure Card is virtual, meaning that it will not be arriving via the post. Instead, it will be sent to you via email.
If you login to your account and click the card info tab, you will be able to view the card numbers so you can spend it online.
Should you need a little more help, please do feel free to contact the team. Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
It was a lovely bonus
9. Juli 2026
Antwort von Purecard
Hello Julie,
Thank you for taking the time to leave a review
We're so glad you enjoyed it! Your kind words are truly appreciated.
Kind regards
Pure Card Team
I still do not have it!!!!!!
I still do not have it!!!!!!! I must have called BT at least 20 times. I cannot log into my account. Set new password, it accepts. Come out, go back in, says password wrong. I did once get in, whilst on phone to BT in a call that lasted well over an hour. We saw a picture of card, got it's number & expiry date. Told I could spend instantly. Tried. Don't know security code so purchase rejected. Tried to go back in. Can't, wont accept password, change it, says o.k. try to log in, spits it out....... Told will call back next day, told physical card wiil be with me soon as requested on 11th June, told lots of things, nothing ever solved and promises not kept.
Annoyed and feel conned. The £70 card was a factor in my choice of THE BT WiFi package. Never been able to get into BT app. No idea how much billed.
And within a few minutes of my review you responded. Thank You. BUT AS I SAID IN MY FIRST REVIEW I DID EVERYTHING YOU SAID, SO DID BT HELPDESK. I REPEAT:
NEITHER OF US CAN GET IN. DID ONCE. GOTCARD NO - WROTE DOWN, GOT EXPIRY DATE - WROTE DOWN. NO SECURITY CODE. CAN'T USE. TRIED TO GO IN. NEITHER MYSELF OR HELPDESK CAN GET BACK IN. TOLD HAD ESCALATED. WOULD BE CALLED BACK WITHIN 2 DAYS. NEVER WAS. TOLD "PHYSICAL CARD REQUESTED BY BT GUY WHILST ON PHONE 11TH JUNE, SHOULD BE HERE SOON". NOW 27TH JULY. NOT ARRIVED. STILL CAN'T GET IN. BT HELP DESK ADMITTED THAT HE COULDN'T EVEN GET INTO OWN ACCOUNT AND BEEN DISASTER EVER SINCE CHANGED TO 2 STEP ID.
YOUR RESPONSE TO MY REVIEW LOOKS AS TELLING ME HOW TO SORT. IT JUST REPEATS EVERYTHING I SAID I HAD DONE IN ORIGINAL REVIEW
THIS IS UNACCCEPTABLE. IF SOMEONE DOES NOT GIVE ME MY CARD. WITH SECURITY NO. VERY SOON & I DO NOT MANAGE TO SPEND IT. I AM LOOKING FOR AN OMBUDSMAN, WATCGDOG OR FRAUD CONTACT TO REPORT THIS. QUITE CLEAR LOTS OF PEOPLE HAVING PROBLEMS. DO NOT SEND ME A REDPONSE FULL OF PLATITUDES & USELESS SUGGESTIONS IN ORDER TO MAKE YOURSELF LOOK HELPFUL. FIX IT.
27. Mai 2026
Antwort von Purecard
Hello Mary,
Thank you for leaving a review and sorry to hear of the issues you have had.
In this instance you just need to login to the Pure Card account you created when activating the card. Once in there you will be able to click on the 'card info' tab and view the card numbers, expiry date, security number and pin.
If you are having issues login in, please feel free to contact our customer care team who will be happy to help.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Difficult to obtain the card
Was very difficult to obtain the card which was a reward for changing broadband supplier
8. Juni 2026
Antwort von Purecard
Hello Geoff,
Thank you for taking the time to leave a review and sorry to hear you had some issues claiming the funds.
We do work closely with our partners at BT and will make sure pass along your feedback regarding the initial claiming of the card.
Kind regards
Pure Card Team
A total pain
First, BT told me to start the process the day after I agreed the deal. Logged into MY BT but it wouldn't work. They chased me to do it again later, but still wouldn't work. Finally worked when the line went live.
The card is in fact an online one, so you can only use it up to £95 - the value of the card, and online purchases don't have a second means of payment for sums over £95. Downloading it in the first place was a trial and I'm quite IT literate.
1. Juli 2026
Antwort von Purecard
Hello Jeffrey,
Thank you for taking the time to leave a review.
We do work closely with our partners at BT and will make sure pass along your feedback regarding the initial claiming of the card.
We do appreciate your feedback, however a lot of retailers will not allow you to use part payment for online transactions. There is an option to purchase gift cards with this card, just make sure that the remaining balance of the transaction matches the balance of the card, so you can use the whole amount.
Kind regards
Pure Card Team
This card was very difficult to access…
This card was very difficult to access and took perserverence to get ! They were not sent automatically Eventually we were able to get it and we used it by buying a Tesco gift card otherwise we would not have been able to use it
9. Juli 2026
Antwort von Purecard
Hello Yvonne,
Thank you for taking the time to leave a review and sorry to hear you had some issues claiming the funds.
We do work closely with our partners at BT and will make sure pass along your feedback regarding the initial claiming of the card.
Kind regards
Pure Card Team
I have downloaded this card but have no…
I have downloaded this card but have no idea where it is or what it looks like.
15. Juni 2026
Antwort von Purecard
Hello Ross,
Thank you for taking the time to leave a review.
Pure Card is a virtual/digital card loaded with funds to spend and can be used online like any other Mastercard.
You can find the relevant card numbers via your login that you created to activate the card under the 'card info' tab, which you use at checkout like any standard transaction.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Tried using the card online but no use…
Tried using the card online but no use by date therefore could not complete transaction.
Saw response from pure card. Have checked card. All that is shown on card is card number, CVV2 and the security code.
15. Juli 2026
Antwort von Purecard
Hello Mick,
Thank you for leaving a review.
If you login to the account you created to activate the card and click 'card info', you'll find all the card numbers including expiry date.
Kind regards
Pure Card Team
only for online use
it was nice to hear I was getting an unexpected gift card but very disappointed when I tried to use it when shopping as it is not contactless and can only be used on line or by phone - which I don't use.
3. Juli 2026
Antwort von Purecard
Hello,
Thank you for taking the time to write a review and I am sorry to hear the virtual card is not right for you.
We have deals with our clients to provide specific products to them, so we would suggest contacting the company that issued you the card to see if they can offer an alternative.
Kind Regards
Pure Card Team
My experience of getting this virtual…
My experience of getting this virtual reward card registered was confusing, convoluted and frustrating. After spending roughly about 6 hours total speaking to different advisors at BT and BTPurecard it was finally resolved. I think this is intentional on the BT side, as a lot of people would have just given up. Why they can’t just discount your bills to the value of £80 but instead they get the customer to do all the running to get their cards registered and I don’t mind technology but this….
In the end a BT advisor spent at least 45 minutes for me getting the card set up ready for me to use. Hence my low score review.
3. Juli 2026
Antwort von Purecard
Hello Patricia,
Thank you for taking the time to leave a review and we do appreciate your feedback.
We do work closely with our partners at BT and will make sure pass along your feedback regarding the initial claiming of the card.
Kind regards
Pure Card Team
Easy to use and a nice thank you for…
Easy to use and a nice thank you for staying with BT after some issues with an upgrade
15. Juli 2026
Antwort von Purecard
Hello Tracy,
Thank you for taking the time to leave a review.
We are delighted to hear you found the card easy to use and appreciate your kind words about it being a nice thank you. We're glad we could make things right after your upgrade issues.
Kind regards
Pure Card Team
Found it difficult to log onto but…
Found it difficult to log onto but thats just me but got there in the end
15. Juli 2026
Antwort von Purecard
Hello Joseph,
Thank you for leaving a review.
We appreciate you taking the time to share your experience regarding login in and will certainly pass forward your feedback.
Kind regards
Pure Card Team
Great payment card rather than a voucher
1. Juli 2026
Antwort von Purecard
Hello Uzma,
Thank you for taking the time to leave a review.
We're happy to hear that you appreciate the payment card option. We value your positive feedback!
Kind regards
Pure Card Team
Easy to use and taken by most retailers.
13. Juli 2026
Antwort von Purecard
Hello Chris,
Thank you for taking the time to leave a review.
We are delighted to hear that you find it easy to use and widely accepted by retailers. Your positive feedback is greatly appreciated.
Kind regards
Pure Card Team
Antwort von Purecard
Hello Shirish,
Thank you for leaving a review.
We do appreciate your positive feedback.
Kind regards
Pure Card Team
Antwort von Purecard
Hello Barry,
Thank you for leaving a review and we are sorry you are finding the card difficult to use.
If you would like further help spending your card, you can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.