Great to receive this gift from bt just a little disappointed that you can only go to the amount on the card i would have found it better if you could have added to items over the value i could have... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Pretty easy to set up card. I added it as a payment method on my Amazon account so it will be easy to make full use of it. It can’t be topped up or used as a part payment so selectively using it on my... Mehr ansehen
Unternehmen hat geantwortet
This is appalling, you get offered a voucher as part of moving to BT Broadband and they then make it as complicated as they can to actually use it. Most companies use a simple voucher that can be... Mehr ansehen
My experience with the BT Reward Card has been very positive. I was grateful to receive it from BT, and it arrived within a few days of becoming a customer. The card was easy to use, and because it’s... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Kontaktinformationen
Vereinigtes Königreich
- purecard.com
3,5
Akzeptabel
2515 Bewertungen
Bittet Kunden um Bewertungen
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Every time I try and sign in doesn’t…
Every time I try and sign in doesn’t recognise my saved password
2. Juli 2026
Antwort von Purecard
Hello Michael,
Thank you for leaving a review.
We have popped you out a password reset and username reminder.
If you are having issues getting into you account, please do feel free to contact the team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Easy set-up
Having set up the virtual card it was immediately accepted by an online retailer - no problem. In short, a very useful bonus. Thank you
29. Juni 2026
Antwort von Purecard
Hello Mr Thomas,
Thank you for taking the time to leave a review.
We are so pleased to hear that your virtual card was accepted without any issues and that you found it to be a very useful bonus. We truly appreciate you sharing your positive experience with us!
Kind regards
Pure Card Team
Too difficult to use especially as…
Too difficult to use especially as cannot be used for part payment
1. Juli 2026
Antwort von Purecard
Hello Margaret,
Thank you for taking the time to leave a review.
We do appreciate you feedback, however a lot of retailers will not allow you to use part payment for online transactions. There is an option to purchase gift cards with this card, just make sure that the remaining balance of the transaction matches the balance of the card, so you can use the whole amount.
Kind regards
Pure Card Team
Antwort von Purecard
Hello,
Thank you for taking the time to leave a review.
We are really happy to hear you are pleased with your reward. We do appreciate the feedback!
Kind regards
Pure Card Team
Antwort von Purecard
Hello Mr Morton,
Thank you for taking the time to leave a review.
We are sorry to hear that the card declined when trying to use it.
Please feel free to contact our customer care team directly, as they will be able to look at your transaction history and let you know what went wrong (and how to avoid it).
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Log in problems
Set up the card and then when I went to use it could not log into my account. I have put the whole thing aside just now because I can tell this will be a long drawn out process.
28. Juni 2026
Antwort von Purecard
Hello Anne,
Thank you for taking the time to leave a review.
We have popped you out a password reset and user name reminder to help you gain access to your account. If you are still having issues however, please do not hesitate to contact our customer services team who will be happy to help.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Antwort von Purecard
Hello Neil,
Thank you for taking the time to leave a review.
To find your BT Pure Card number, log in to your account at purecard.com and navigate to "View my card" to display the card number, expiry date, and CVV.
For issues or inquiries, contact the BT Reward Card Service team by calling 0344 879 1068 or emailing bt@purecard.com
Kind regards
Pure Card Team
Antwort von Purecard
Hello Scott,
Thank you for leaving a review.
We do appreciate your positive feedback!
Kind regards
Pure Card Team
Still can’t access the bt app so I…
Still can’t access the bt app so I can’t use my reward card
30. Juni 2026
Antwort von Purecard
Hello Malcolm,
Thank you for taking the time to leave a review.
We have popped you out a password reset and user name reminder to help you gain access to your account. If you are still having issues however, please do not hesitate to contact our customer services team who will be happy to help.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Painful
Painful. Miscommunication from BT initially led to multiple phone calls, the digital card then arrived the next day after being told it could take 30 days. Then when you go to use on the online shop that they advertise on their own platform as being somewhere to use it, which evidently means there’s some reciprocal arrangement between Pure/BT/EE, it won’t allow you to use the balance towards a purchase. Now waiting for the physical card to just go and use it in person. A good deal from BT, but fulfilment and usability is very poor.
30. Juni 2026
Antwort von Purecard
Hello Matt,
Thank you for taking the time to leave a review.
We do appreciate your feedback regarding the card and will certainly pass it forward. The card works online like most Mastercards, however there are some T's & C's around how to spend. All of these can be found when login into your Pure Card account.
Sorry for any inconvenience.
Kind regards
Pure Card Team
i loved the gift card.it helped me so…
i loved the gift card.it helped me so much and was so easy to use.no problems.
18. Juni 2026
Antwort von Purecard
Hello John,
Thank you for taking the time to leave a review.
We are so happy to hear you loved the gift card and found it easy to use! We appreciate you sharing your positive experience.
Kind regards
Pure Card Team
I found purecard easy to use
26. Juni 2026
Antwort von Purecard
Hello,
Thank you for taking the time to share your feedback.
We are so pleased to hear that you found our product simple to use. We appreciate your positive comments.
Kind regards
Pure Card Team
Free money with a cost
I wanted to top up but this isn't allowed so ended up using the money and left 95p unspent. As it's was a reward voucher, just left it
23. Juni 2026
Antwort von Purecard
Hello Bev,
Thank you for taking the time to leave a review.
As the card is a one time use reward card, it unfortunately cannot be topped up but we will be sure to pass along your feedback to the team.
Kind regards
Pure Card Team
I used the card on Amazon to purchase…
I used the card on Amazon to purchase items for my new pupppy😁
26. Juni 2026
Antwort von Purecard
Hello Ruthie,
Thank you for taking the time to leave a review.
We're so happy to hear our card helped you get everything for your new puppy! We appreciate your positive feedback.
Kind regards
Pure Card Team
Rubbish
Rubbish, you can't spend it anywhere apart from online, ridiculous 🙄 oh and you have to wait for over 3 months to get it with bt,
22. Juni 2026
Antwort von Purecard
Hello,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
A difficult activation process
While it's nice to receive a £50 bonus, the process for activating the reward card was onerous and contained too many steps, most of which could allegedly be done online yet I had to call the call centre twice for help when this didn't work.
When I was offered the card it was sold to be as available to be offset against my BT bill, but I still can't work out a simple way to do this.
28. Juni 2026
Antwort von Purecard
Hello KP,
Thank you for taking the time to leave a review and sorry to hear you had some issues claiming the funds.
We do work closely with our partners at BT and will make sure pass along your feedback regarding the initial claiming of the card.
In regards to using the card against your bill, you would need to speak to BT directly for more information if it was possible.
Kind regards
Pure Card Team
Found it difficult to download
Found it quite difficult to download, when eventually did I was able to see a virtual gift card with account and cvv numbers but now can't find card on my mobile at all so unable to start using. 😢
18. Juni 2026
Antwort von Purecard
Hello Lesley,
Thank you for leaving a review.
The Pure Card is Virtual, however it isn't added to digital wallets.
You can spend the card online like any usual Mastercard, by entering the card numbers at checkout.
To find your BT Pure Card number, log in to your account at purecard.com and navigate to "View my card" to display the card number, expiry date, and CVV.
For issues or inquiries, contact the BT Reward Card Service team by calling 0344 879 1068 or emailing bt@purecard.com
Kind regards
Pure Card Team
I have registered my card but it won’t…
I have registered my card but it won’t let me log in I need help
21. Juni 2026
Antwort von Purecard
Hello,
Thank you for leaving a review.
We have popped you out a user name reminder and password reset, which will hopefully allow you to access the account.
If you are having issue though please do feel free to contact the customer care team directly who will be happy to help.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Easy to use
Easy to use. I had an issue finding loading my card details and emailed the team. I got a reply within 24 hours and the issue was resolved.
Excellent service.
25. Juni 2026
Antwort von Purecard
Hello Sarah,
Thank you for taking the time to leave a review.
We're so glad to hear you found our service excellent and easy to use! We appreciate you sharing your positive experience with our support team.
Kind regards
Pure Card Team
I HAVE £60 BT Reward but not enough…
I HAVE £60 BT Reward but not enough card details, eg expiry date
27. Juni 2026
Antwort von Purecard
Hello Kenneth,
Thank you for taking the time to leave a review.
To find your BT Pure Card number, log in to your account at purecard.com and navigate to "View my card" to display the card number, expiry date, and CVV.
For issues or inquiries, contact the BT Reward Card Service team by calling 0344 879 1068 or emailing bt@purecard.com
Kind regards
Pure Card Team
So funktioniert Trustpilot
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