Great to receive this gift from bt just a little disappointed that you can only go to the amount on the card i would have found it better if you could have added to items over the value i could have... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Pretty easy to set up card. I added it as a payment method on my Amazon account so it will be easy to make full use of it. It can’t be topped up or used as a part payment so selectively using it on my... Mehr ansehen
Unternehmen hat geantwortet
This is appalling, you get offered a voucher as part of moving to BT Broadband and they then make it as complicated as they can to actually use it. Most companies use a simple voucher that can be... Mehr ansehen
My experience with the BT Reward Card has been very positive. I was grateful to receive it from BT, and it arrived within a few days of becoming a customer. The card was easy to use, and because it’s... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Kontaktinformationen
Vereinigtes Königreich
- purecard.com
3,5
Akzeptabel
2515 Bewertungen
Bittet Kunden um Bewertungen
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So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great additional perk to signing up…
Great additional perk to signing up with BT. The card was easy to use and very flexible to use in most places online.
24. Juni 2026
Antwort von Purecard
Hello Hellen,
Thank you for taking the time to leave a review.
We are so pleased to hear you found the card easy to use and flexible for your online purchases. Thank you for your kind words!
Kind regards
Pure Card Team
I’m unable to load card details and…
I’m unable to load card details and without card details can’t spend the money in the card
27. Juni 2026
Antwort von Purecard
Hello Mercy,
Thank you for taking the time to leave a review.
To find your BT Pure Card number, log in to your account at purecard.com and navigate to "View my card" to display the card number, expiry date, and CVV.
For issues or inquiries, contact the BT Reward Card Service team by calling 0344 879 1068 or emailing bt@purecard.com
Kind regards
Pure Card Team
Antwort von Purecard
Hello Sandra,
Thank you for taking the time to leave a review.
We're glad setup was easy. We hope you enjoy using it soon!
Kind regards
Pure Card Team
Very disappointed
I found it very difficult to action. It seems to only work digitally and I am not able to do this being in my 80s. I think it can only be used online and I only shop by going into a store so I feel upset that I have lost the use of the £95 which I had hoped to use.
.
13. Juni 2026
Antwort von Purecard
Hello,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offer as a digital media. We're really sorry if that isn't the right fit for you.
If you need any help with your card, please do feel free to contact our customer service who will be happy to help. Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com.
It maybe worth contacting BT to see if an alternative reward could be granted.
Kind regards
Pure Card Team
I am still unsure how to use it
I am still unsure how to use it. I can not add it to Google pay not do I have a physical card to use, so how do I use it ??? Please do reply
20. Juni 2026
Antwort von Purecard
Hello Mr Husain,
Thank you for taking the time to leave a review.
Pure Card is a virtual/digital card loaded with funds to spend and can be used online like any other Mastercard.
You can find the relevant card numbers via your login that you created to activate the card under the 'card info' tab, which you use at checkout like any standard transaction.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Antwort von Purecard
Hello Vic,
Thank you for taking the time to leave a review.
We are so pleased to hear that the setup was easy and the usage was simple for you! We appreciate your feedback.
Kind regards
Pure Card Team
Have not been able to access the card
15. Juni 2026
Antwort von Purecard
Hello Sandra,
Thank you for taking the time to leave a review.
Pure Card is a virtual/digital card loaded with funds to spend and can be used online like any other Mastercard.
You can find the relevant card numbers via your login that you created to activate the card under the 'card info' tab, which you use at checkout like any standard transaction.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Reward card
I was pleasantly surprised by thr reward card. At the time I received it I was in a bit of a hard placed the card enabled me to use at my local grocery store to get all the food that I needed. So thank you BT.
26. Juni 2026
Antwort von Purecard
Hello,
Thank you for taking the time to leave a review.
We are genuinely touched to hear how our reward card was able to assist you during a challenging time. Knowing it helped with your grocery needs means a lot to us. Thank you for sharing your positive experience.
Kind regards
Pure Card Team
Per card worked very well
Per card worked very well. I was able to buy a microwave and a kettle for free.
10. Juni 2026
Antwort von Purecard
Hello Mr Tungate,
Thank you for taking the time to leave a review.
We are so glad to hear you had such a positive experience and enjoyed our card benefits! Thank you for sharing your feedback.
Kind regards
Pure Card Team
not as useful as it seems
it’s not something i can spend right away. the cash is not transferable so it feels out of sight out of mind. i don’t think i will get round to spending the money on this card online until i have a big purchase etc
26. Juni 2026
Antwort von Purecard
Hello Sasha,
Thank you for leaving a review.
We do appreciate your feedback and will use it to improve our services.
Kind regards
Pure Card Team
I couldn't log in to claim the reward
5. Juni 2026
Antwort von Purecard
Hello John,
Thank you for leaving a review.
We have popped you out a user name reminder and password reset, which will hopefully allow you to access the account.
If you are having issue though please do feel free to contact the customer care team directly who will be happy to help.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Antwort von Purecard
Hello Michael,
Thank you for taking the time to leave a review.
Thanks for your feedback. We are happy to hear our product is good and easy to use.
Kind regards
Pure Card Team
Does BT want me to get this “gift”
Not an easy access to obtain the card. Several attempts before success.
25. Juni 2026
Antwort von Purecard
Hello Fiona,
Thank you for taking the time to leave a review and sorry to hear you had some issues claiming the funds.
We do work closely with our partners at BT and will make sure pass along your feedback regarding the initial claiming of the card.
Kind regards
Pure Card Team
Can only use on line not physically
Can only use on line not physically, & only at certain retailers!!! so if don't use internet your screwed basically. What happened to the card where you could use by other means like entering card number.
11. Juni 2026
Antwort von Purecard
Hello,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offer as a digital media. We're really sorry if that isn't the right fit for you.
If you need any help with your card, please do feel free to contact our customer service who will be happy to help. Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com.
Kind regards
Pure Card Team
I have never had a virtual credit card…
I have never had a virtual credit card before so this caused me a little confusion and hence a 4 and not a 5.
10. Juni 2026
Antwort von Purecard
Hello Aston,
Thank you for taking the time to leave a review.
We appreciate your feedback and understand that new features can sometimes take a little getting used to. We're always working to make things clearer.
Kind regards
Pure Card Team
Constantly got emailed and messaged…
Constantly got emailed and messaged asking me to activate my card but it turns out the hub has to go live and then you have to wait 14 days before you can activate. After the 14 days the link went to an error 404 message. Spent 40 mins on phone trying to get sorted. You can only use the card online or over phone, can't add to Google wallet so not ideal tbh.
5. Juni 2026
Antwort von Purecard
Hello Graham,
Thank you for taking the time to leave a review.
We're very sorry to here you've had some issues with your card. Our team are always available to speak to if you are still having issues, so please do feel free to reach out. We will be sure to pass your feedback along to the team as well.
We are very sorry but currently, we don't support the ability to add Pure cards to any digital wallets at present.
Kind regards
Pure Card Team
DIABOLICAL PLUSNET REWARD CARD
I am extremely disappointed with how this issue has been handled.
I received a £170 Plusnet Reward Card and was emailed the activation code required to access the funds. On the final day of validity, I attempted to use the code, but it repeatedly failed. I generated a new code several times, but none worked. I then contacted customer services and was advised that they understood my frustration and would escalate the matter to a manager.
After being kept on hold for around 20 minutes, I was informed that no manager was available. When a manager eventually called back, I was told that the Reward Card had expired that morning and that nothing could be done.
I find this response unreasonable. I made every effort to access the funds before the card expired, but technical issues prevented me from doing so. Had the activation process worked as intended, I would have been able to use the reward. It is particularly disappointing that the funds were removed at the start of the expiry date rather than at the end of the day, leaving no opportunity to resolve the issue.
I am not seeking to escalate this matter to the Ombudsman if it can be resolved directly. However, I believe a fair and reasonable outcome would be for Plusnet to reissue the £170 Reward Card or provide an equivalent goodwill payment, given that I attempted to redeem it within the validity period and was prevented from doing so through no fault of my own.
I would appreciate a review of this decision and a gesture of goodwill that reflects Plusnet's commitment to customer satisfaction.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Purecard
Hello Heiab,
Thank you for taking the time to leave a review and very sorry to hear of this.
We can see that there is already a case on record so will leave communication via that method. Your case has been moved over to our escalations team who will be in touch directly as soon as possible.
Kind regards
Pure Card Team
I DO NOT LIKE DOING ON LINE.
24. Juni 2026
Antwort von Purecard
Hello Robert,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
I tried to apply but I can't log in…
I tried to apply but I can't log in it's not working I'll have to call you
17. Juni 2026
Antwort von Purecard
Hello Terezia,
Thank you for taking the time.
We can see that you need to confirm some information on your account so please do pop us a call or email and the team will get this sorted out for you.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Waste of time
Waste of time, not really a reward if they randomly decide when you can or can't access your account.
Account name reminder, 3 password resets and still refuses to allow me to access my account. Learn from my mistake write down the digital card details then they can't block you from using the money as and when you want.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Purecard
Hello Kenneth,
Thank you for taking the time to leave a review and sorry to hear you are having issues.
Please do feel free to contact the team directly who will be happy to help you out.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
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