Red Sea Holidays Bewertungen 

My opinion of Red Sea Holidays has now returned positively back to where it was before the Coronavirus outbreak.

Red Sea holidays did refund my monies a week or so ago back to the Travel agent and it is the travel agent that is now withholding my monies.

Red Sea Holidays are criminals. Do not use them!!!!! Be warned. They are taking people’s money and refusing to refund despite their legal obligations. Well I will not be fobbed off, legal action is coming. This company needs to be taken to court and shown your behaviour is not acceptable.

7 months of waiting & I haven’t seen a PENNY of my almost £3000 refund. I’m in the process of drafting up final warning letters, & starting legal proceedings against Red Sea.

If any customers are waiting for refunds from Thomas Cook collapse, I am looking to start legal action against them tomorrow via my house insurance. I have lodged a complaint at ABTA, emailed CAA and also messaged ATOL. If anyone wants to contact me via fb, please do so or email me on dialmtoconnectattalktalknet. You are not able to put email addresses on here so I hope people realize what the at is for and there is a full stop after talktalk.
Marie

Keep the pressure on. Complain to everyone you can about them. I've spent hours emailing abta. Atol. The caa. The cma. The BBC. Even my Mp - but its eventually paid off and after 6 months I've got my thomas Cook deposit back.
No business likes bad publicity.
Just keep at them. They cannot and must not be allowed to get away with withholding your/our lawful and rightful refunds.

Red Sea holidays are school refusing a refund on my holiday that they cancelled. They are ignoring my emails and failing in all aspects of customer care. I want a refund as I would rather spend my money elsewhere. Avoid this company at all costs. Lack of customer service and unhelpful service on the phone. Tried to fob me off with ABTA guidelines and trying to get out of admitting I deserve a refund. Shocking, they should be fined and closed down.

Really not happy with the service of this company. We are still waiting to have our money back for a holiday. They had are bank details back in January and we were told that the money would be credited to our account. We are still waiting and after numerous phone calls and emails we have still had luck.

After waiting 5 weeks for an update after having a £2000 holiday cut short to only 3 days finally after chasing I have a reply, basically a automated message saying we are taking no action, contact your insurer for compensation claims. The sad thing is if they had bothered to read my initial email I was not asking for compensation and was thanking them for getting us home safely, all I asked was if they could offer a discount or deal for when we wanted to return. I have asked for Andrew Grant, the MDs email but again they will not send this as I am sure he would not want Red Sea reflected this way but have little choice when nobody will respond.
In these uncertain times kindness in business to loyal customers is important for the longevity of a business and people will remember how you treated them in such times, good and bad. Such a shame a more proactive policy has not been adopted here.

We recently had to cancel our holiday booked through Red Sea Holidays, at short notice due to family illness. Quite fairly, 90% of the cost was non refundable.
However, Air Passenger Duty on flights is only paid to the UK government once the passenger has taken the flight - if not, then it is refundable. If the flight was booked directly with the airline, then the passenger applies to the airline directly for a refund - if through an agent, as in this case, then the agent applies and then refunds the passenger.
Red Sea Holidays refuse to refund our APD quoting that under their terms and conditions tax is not refundable.
The Customer Rights Act 2015 says that terms and conditions are only enforceable if they are fair and reasonable, which this is not.
Most travel companies eg Tui refund this tax automatically.
If Red Sea Holidays do not refund my APD then I shall take my case to the small claims court and suggest others with a similar experience do the same.

I am honestly appalled at the customer service I have received from Red Sea Holidays, me and my partner booked a holiday for what we thought was a good deal, I took a picture of the booking (clearly showing 2 adults for the price) so I could show my parents who were talking about the possibility of joining us. All through the booking process the price was 2 adults then when we received the email confirmation it said 1 adult and an infant so we called to get this amended, talked to a woman named Maria, who basically called us stupid for thinking we could get 2 adults for that price blamed us for the wrong age information saying we had to pay more if wanted it for 2 adults, we sent her the prove to which she replied by claiming we had set it up somehow as otherwise we wouldn't have taken the picture! I understand if the website did mess up and she honestly couldn't give us it for the price we booked it for but I would have expected an apology instead of accusations, she didn't even offer us a free upgrade on room or anything which would have been nice after we have now had to pay an extra £486 which we did not expect to be paying.. Worst customer service I've ever experienced and will not be using Red Seas Holidays again, will be making sure to inform others not to use them either!

We had 2 holidays booked with Redsea holidays. Waiting for a full refund due to the problems with Thomas Cook.
We sent proof of payment on 18th October 2019.
Payments of just over £4000 were made by ourselves.
No news still at almost the end of March 2020.
Whenever I ring I get read practically the same speach and am told to just wait.
The emails never get a reply either. Really at the end of my tether now 🤔

Had a week in November 2019 at the Makadi Palace, flight got changed to Egypt Air which meant we landed at 1am in the morning, eventually got to the hotel room at 3am so the first day was pretty much wasted, on the 3rd day myself and my partner came down with stomach problems, it later turned out I had shigella from contaminated food, red sea holidays when I contacted their customer services by email failed to contact me back for 2 weeks then claimed they wouldn't do anything because it wasn't their fault I had shigella, I explained we only had food from the same place on the resort all week and did not eat anywhere else but they continued to use excuses. The resort in itself was very nice unfortunately the head office customer service at red sea holidays are abysmal at best.

I totally agree with everyone on here!!
What are red sea holiday playing at??
Us as Customers should not be going through all this disappointment, and being ignored to getting Our refunds back!!
We lost our holiday due to Thomas Cook, so haven't we been through enough, without you holding onto our Refunds??
You give the same reasons again and again, as each week/ month passes.
I've been waiting 4 MONTHS and with no end in sight it seems!!!!!!! And no answers to when we are getting refunded.
Your company is making me ill, and we have all gotto do something about this!
Ie Watchdog to investigate??
I myself will seek legal advise

DO NOT BOOK RED SEA HOLIDAYS BOOKED WITH THEM IN AUGUST 2019 FOR SEPTEMBER 2020 FLIGHTS WERE WITH THOMAS COOK SO HAD TO WAIT UNTIL THEY SORTED NEW FLIGHTS HAD A PHONE CALL TODAY FROM A VERY RUDE MANAGER WHO INFORMED ME THAT THEY CAN NO LINGER OFFER 10 NIGHTS AT THE PRICE WE PAID SO WE CAN EITHER PAY £500 MORE FOR THE SAME HOLIDAY OR TAKE A 7 NIGHT HOLIDAY FOR LESS OR PAY EXTRA FOR 14 NIGHTS I REPLIED I DO NOT SEE WHY I SHOULD HAVE TO PAY MORE HIS ANSWER WAS AND I DONT SEE WHY WE SHOULD COVER THE COST EITHER HE HAS NOW CANCELLED MY HOLIDAY SO THANKS RED SEA I NOW HAVE TO FIND ANOTHER HOLIDAY

Having now had my holiday changed 6 times by Red Sea ... two different airports Different flights, different resorts and hotels .. I am still waiting to go in April and am waiting for the 7th change to happen.. very disappointing and from other reviews and lack of confidence from their team, I think there will be more problems ahead . Currently I would not recommend

I was involved with the Thomas Cook collapse with Red Sea Holidays and am still waiting for my refund despite many phone calls and emails. Most of the emails are totally ignored and you just keep getting the same answer it is in the hands of our finance department and you will hear from us in the next few weeks. What a load of crap. You have other people's money this is theft. Surely this cannot be allowed to continue

This company is a joke, we started our Thomas Cook claim on 7th Oct. Like everyone else we were emailed stating a refund would take up to 60 days, this time scale has now passed more than twice over. I have lost count of the number of times I have contacted them with the same response "We are in the process of refunding customers".
They will not give a time frame for refunding my money. It's no good emailing them because they just don't reply, I have requested the following,
How many refunds do you have to provide?
How many refunds per day are you processing?
Are you refunding in Alphabetical order?
I requested this just to get an idea of how long before it is likely to be for my refund.
They are yet to answer any of my questions. This company in my opinion has yet to refund anyone, they will probably go bust ( Or change name) just to avoid paying anyone out. This is a Rip Off company.

I have just rang Red Sea holidays again as it is now 78 days since holiday was cancelled and I am still being fobbed off with excuses from them that I will get my refund but they can’t tell me when. It just isn’t good enough. Myself and other customers are fed up waiting but what can you do except wait? I have contacted CAA but they just fob you off as well.
I am so disappointed as we can’t even afford to book anything till we get our refund back. It ruined our Christmas as we were looking forward to getting away. I really don’t see an end to this :(

This company is now extracting the urine when it comes to refunding money, paid to THEM!
Submitted all the necessary proof of deposit payment beginning of November, received a response that it may take up to 60 days to process. Sixty days passes, with no contact, I phone, to be told, yes your details are all correct, we have your proof of payment, but it could now take up to 90 days to process. The refund could have been completed in 30 seconds!!
It looks like Red Sea Holidays is just hanging on to my money, and others, and using it to finance their operations!

Update: following a complaint to ABTA in April, I still don’t have a result from them.
I did however email RSH customer services and copied in the CEO and MD, informing them that I would be commencing legal action to recover my money. Within days received an email apologising for the unacceptable delay, and my money refunded.
Not a snifter of compensation, even in voucher form, though.

We have booked with Red sea holidays many times and not been disappointed but this time Thomas cook collapsed and we lost our holiday. Red sea then started providing a carrier flight so we re booked. The price was double and the flight was 4:30 pm from Manchester but because of delays we got to the hotel on Wednesday morning! The hotel is super run down and service is terrible, they even charge to use rusty wheelchairs! Our return flight was 9:30 am in the morning and so we lost that day too (Luggage pickup at 5 am, check out at 5:30 and airport transfer at 6 am) so a 7 nights holiday was actually just 5 with Red sea taking full advantage of Thomas Cook collapsing which I think is terrible!