Ride and Glide Bewertungen 

I wouldn't go any where else in the UK for Onewheel stuff, the service is excellent

I would highly recommend this company
The customer service was very good and the scooter is amazing.
I've also referred a few friends.
Well done

I would not personally recommend this company due to the way that I feel I was treated recently.

I purchased a bike from Ride and Glide, it arrived and I was initially pleased with the transaction. However, once I had taken the bike out for a very short test ride, I felt there were issues, so I contacted Ride and Glide to inform them of what I felt was wrong. Their response was to offer a multitude of choices and I chose to have a repair performed by a third party company which was paid for by Ride and Glide.

The bike came back from the third party company and I felt like there were still issues with the bike. I asked for a full refund, and Ride and Glide declined. After numerous instances of contact between me and Ride and Glide, I sent the bike back to Ride and Glide and continued to ask for a full refund.

I decided to get acquainted with the Consumer Rights Act 2015, along with the Road Traffic Act 1988, spoke with Citizens Advice and even the third party company that serviced the bike and with my newfound knowledge and an open mind, I feel like I approached Ride and Glide fairly and, in my opinion, explained my side effectively and hoped for a full refund.

It took several days to negotiate just a partial refund, and not a full refund, including a time where I had to ask Ride and Glide if the bike they sold me was or was not a motor vehicle. The reason given by Ride and Glide for not giving a full refund was a combination of devaluation due to the product now being second hand, shipping and labour time. In my opinion, riding the bike for a mere ten (10) miles on dry tarmac (with two (2) miles added by the third party that assessed the bike) would not depreciate the value to an extreme level, but again, that is my opinion. I was also NOT told, specifically, what the labour costs were for, or given any information in an itemized way regarding the deduction to the refund. Shipping costs were also NOT discussed with me, so I can’t personally say for sure how much they were.

I took multiple pictures and videos of the bike before I sent it back to Ride and Glide, which, in my opinion, showed that there were no paint scratches, punctures, the electric systems were operational, the handlebars moved, etc. The charger system was also untouched, as I did not use it, and all tools included with the bike were accounted for. The instruction manual was also kept free from any stains or folds.

All in all, I personally wouldn’t rate this company highly, but knowing that I eventually got a partial refund is a positive in my opinion, although, I can’t help but feel like I am now out of pocket somewhat. Furthermore, I personally felt like my emails weren’t responded to quickly enough, I did not like how I talked to so many different people (I would’ve preferred to have one point of contact within the company), nor did I appreciate some of the staff members tone at times (but that’s my opinion and my perception of their words, laugh and voices) so, because of these personal views, I feel like that this was not a customer experience I will remember fondly.

I used another company for my first scooter with so much hassle, poor service and only email.
My order with ride and glide was dispatched the following day (I ordered in the evening), with my scooter coming the day after dispatch.

I had some trouble with the scooter latch which turned out was my fault. Customer service via the phone was exceptional. Answering my stupid questions and ensuring I was happy with the scooter.
Amazing company, who I’d recommend to anyone, and the scooter quality is second to none.

Ride + Glide keeps their promise on the delivery. I got my Vsett 10+ within 5 days shipped to Denmark as stated on the website. The only downside is that I had to pay custom import and tax, due to UK is no longer apart of EU. But the total price was still cheaper than other retailers in EU.
The support is top notch! They helped me a lot with guidance and what parts I needed to repair my Vsett 10+, and they didn't get frustrated about I had so many questions, and that I I got a bit impatient.
I was in an accident the second time I took the scooter for a ride, so of course the warranty doesn't cover. That's why I had to buy spare parts and get a local bike shop to repair it, since it was cheaper than shipping the scooter back and forth, repair plus custom import and tax.
The support went on from Monday, but I was finally able to order the parts today, so I can't wait to receive it, repair my scooter and get back in it soon.

Thanks for all the help! Especially from Will and Toby!

Kind regards
Tan

Amy who works in the customer service department deserves a huge pay rise.

This is a great company.
They certainly excel in looking after customer needs

Good customer service. Had an issue with a brand new Vsett10+ scooter which was collected, diagnosed with a faulty speed controller, fixed, and then returned to me. This scooter is very heavy so courier would have been expensive, truly good customer service. Highly recommended company.

Amazing and helpful in all circumstances.
Always there to help and get things done smoothly. The company’s customer service is great!

Ride + glide always send their items super quick and have been essential with my Onewheel! Whenever I need to get a great fast deal I head to them and they reward loyalty with discounts which is even better!

From start to finish, Ride and Glide were exceptional in my purchase of my new scooter. I spoke with them on their online chat for a few days before making my decision and they couldn't be more helpful. The scooter arrived the next day, tracked and well packaged and checked by R&G. These guys are brilliant! Thank you Ride & Glide!

Been using PEV vehicles for the past years and a half, I've used loads of different companys but ride + guide are single handedly the best UK based company out there. You won't find better customer service, they are the best in the game. 10/10

Recently purchased a onewheel pint from ride and glide. The website was easy to use and the onewheel turned up super fast.
Many thanks.

Purchased a onewheel pint from ride and glide, super company, fast delivery and well packaged item.

Reliable company which is always happy to help

They are the best on the market. Really looked after me even after purchased.
Very friendly and professional :)

Bought a Onewheel XR. Fantastic customer service. Recommend.

I have ordered numerous items from Ride and Glide during the last few months. The service and delivery of items is first rate. Even if items are placed on back order, R&G ensure the items are sent a soon as they receive them. A thoroughly recommended company and one I’ll certainly use again for my Onewheel needs. Cheers R&G!

Always rapid delivery by a decent courier too! Bought many parts from other stores that are overpriced, slow delivery and questionably authentic.

Why bother going elsewhere?