The personal care the team took to track my health and weight loss was wonderful. My orders arrived on time, were kept cool.I have successfully lost 20 pounds in a healthily and sustainable journey!
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Das sagen Bewerter
I was only supposed to be charged $39 one time for a doctor consult after getting off the phone they had charged my card $329 after calling and trying to get my money back four days. I called back yes... Mehr ansehen
Unternehmen hat geantwortet
Misleading ad. I paid the $39 as it was advertised it was the cost of medication. After the intake questions, I was invoiced $199, which I did not authorize. When trying to cancel the transaction I wa... Mehr ansehen
Unternehmen hat geantwortet
I was charged $39 initial membership but I never received anything and then I had a recurring charge for $135 which they refuse to give you back even though you’ve received absolutely nothing fro... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Roen Health is a modern telehealth provider focused on personalized weight loss and wellness care. We connect patients with licensed providers and pharmacy partners across the U.S. to deliver safe, effective treatment plans tailored to individual goals. With a commitment to transparency, clinical integrity, and compassionate support, Roen Health empowers you to take charge of your health—on your terms.
Kontaktinformationen
Vereinigte Staaten
- care@roenrx.com
- roenrx.com
2,5
Mangelhaft
86 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 91 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very easy to use Delivered fase
14. September 2026
Antwort von Roen Health
Hello there, Ron! Thank you so much for taking the time out of your day to write a kind review about how your RoenRx experience has gone. I am so happy to hear that you are having an easy experience and that your order arrived quickly. All of us are excited to work further with you, Ron, and wish you ALL the best!
Antwort von Roen Health
CONGRATULATIONS!! What an amazing accomplishment. We are so proud of you, Carie, and your hard work to be the best and healthiest YOU. We are excited to be alongside you on your journey and can not wait to hear more about your success. Thank you for your kind, helpful, and exciting review!
They are earning money without sending…
They are earning money without sending the item
6. August 2026
Antwort von Roen Health
Hello Edeline! I am truly sorry to hear that you have yet to receive your order. I understand how every penny counts, and I want to ensure you get an update from our team. Please respond to the email I sent you so we can work 1x1 together. I look forward to your response!
Medication is great
Medication is great! Customer service is lacking, and I always seem to be running out of medication before I receive my refills, so there is a significant time gap
11. September 2026
Antwort von Roen Health
Hello Sandra! Thank you for sharing your feedback! I’m glad to hear the medication has been working well for you. I’m sorry to hear that the customer service experience and timing of your refills haven’t been as smooth. I understand how important it is to receive your medication on time and avoid gaps in treatment.
I’d be happy to look into your account and see what I can do to help with your upcoming refills. Please reach out to me at lydia@roenrx.com with the email address associated with your account, and I’ll be happy to assist!
The personal care the team took to…
The personal care the team took to track my health and weight loss was wonderful. My orders arrived on time, were kept cool.I have successfully lost 20 pounds in a healthily and sustainable journey!
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Joanne! Thank you so much for your kind words! We’re happy to hear that you’ve enjoyed your experience. It has been our pleasure to help you, and your appreciation means so much to our entire team!
So easy to use
So easy to use, meds were shipped right to my door, and I’ve lost 15 pounds the first 4weeks.
9. September 2026
Antwort von Roen Health
Hello! Thank you so much for sharing your experience! We’re thrilled to hear that the process was easy, that your medication arrived conveniently at your door, and that you’ve already made such wonderful progress. Congratulations on losing 15 pounds—we’re grateful to be part of your journey and look forward to continuing to support you!
Antwort von Roen Health
Hello Joseph! Thank you so much for your kind words! We’re happy to hear that you’ve enjoyed your experience. It has been our pleasure to help you, and your appreciation means so much to our entire team!
I was only supposed to be charged $39…
I was only supposed to be charged $39 one time for a doctor consult after getting off the phone they had charged my card $329 after calling and trying to get my money back four days. I called back yesterday and they changed your number or it was disconnected. I am very displeased with this service and this is fraud. I would not trust them or refer them to anyone.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Yolanda! We’re sorry to hear about the concerns surrounding the $39 membership fee and the $329 order charge. We’d appreciate the opportunity to review your account, billing details, and previous communications to clarify what occurred. Our phone line is active and working, and you can reach us at 1-406-720-4493. You may also email me directly at lydia@roenrx.com from the email address associated with your account so I can personally assist you.
From the time I payment was processed…
From the time I payment was processed to the arrival of the medication was less than 24 hours! The app is so easy and I love the weight loss log!
31. August 2026
Antwort von Roen Health
Hello! Thank you so much for sharing your experience! We’re thrilled your medication arrived in less than 24 hours and that you’re enjoying the app and weight-loss log. We truly appreciate your kind feedback and are grateful to support you throughout your journey!
They try their best to accomodate…
They try their best to accomodate no.matter how long it takes
31. August 2026
Antwort von Roen Health
Hello Carolyn! Thank you so much for your kind review! We truly appreciate your patience and are glad to hear that our team continues to do its best to accommodate your needs. Your recognition means a great deal to us, and we’re grateful for your trust and support!
Great service
31. August 2026
Antwort von Roen Health
Hello Rhonda! Thank you so much for the 5-star review! We really appreciate you taking the time to share your experience with us. We're thrilled you had a great experience, and we look forward to helping you achieve your goals!
Great I’ll full confident that these…
Great I’ll full confident that these will help me to improve my body and health
28. August 2026
Antwort von Roen Health
Hello Jacqueline! Thank you for sharing with us how your RoenRx experience is going! We're so happy to hear you're feeling confident about your health journey, and we're honored to be part of it. Wishing you continued progress — here's to your health!
1 star rating is not low enough
1 star rating is not low enough. I got ripped off close over $1500, charges which are not mine. A credit card I rarely use was charged this amount. Because I don't check this credit card, had no idea I was being charged. Had to cancel the credit card. This was not approved by me. Apparently for weight loss meds? I weigh 110 lbs. I've never received anything or I would have caught it sooner. My bank can only dispute charges back 2 cycles, so I lost a lot of money.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Ciara! Thank you for reaching out. I understand how frustrating it can be to be charged for a service you are not using. We do let you know during the sign-up process that you are signing up for a monthly weight loss membership. The first charge of $39 includes a $96 discount for your first month. When paying the $39, we do let you know that going forward the charge will be $135. You are able to cancel this service at any time in the My Profile section of your account. You can also contact our team via messages, email or phone, who are happy to help.
For further help, please feel free to email lydia@roenrx.com, and I will see what options we have for the $135 charges. Thank you!
Received NOTHING FOR $135,00 & 39.0
I was charged $39 initial membership but I never received anything and then I had a recurring charge for $135 which they refuse to give you back even though you’ve received absolutely nothing from this company. This is Highway robbery. It’s bad business no one should ever give this company any business. It’s nothing but Fraud.
I just got off the phone with them and they’re saying that they will not refund me anything. It’s all part of the conditions of the membership and it’s a bunch of bullshit. This is robbery even extortion. I’m out $200 for no good reason I hate pharmaceutical companies even more now.
Signed
Remi Psak
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Remi! Thank you for reaching out. I understand how frustrating it can be to be charged for a service you are not using. We do let you know during the sign-up process that you are signing up for a monthly weight loss membership. The first charge of $39 includes a $96 discount for your first month. When paying the $39, we do let you know that going forward the charge will be $135. You are able to cancel this service at any time in the My Profile section of your account. You can also contact our team via messages, email or phone, who are happy to help.
For further help, please feel free to email lydia@roenrx.com, and I will see what options we have for the $135 charges. Thank you!
I’m sorry to say that I’m allergic to…
I’m sorry to say that I’m allergic to this product, and if you did some changes, a lot of women and men wear black and darker colors. It marks your shirt up. So invisible abilities with this product would be nice.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello! Thank you for sharing your honest feedback. We’re sorry to hear that you experienced an allergic reaction. Please discontinue use and consult a healthcare professional if your symptoms persist or worsen. If there is anything our team can do, please message us and we will be there to assist
https://app.roenrx.com/messages
Misleading ad
Misleading ad. I paid the $39 as it was advertised it was the cost of medication. After the intake questions, I was invoiced $199, which I did not authorize. When trying to cancel the transaction I was told to go account, than membership to cancel, but there is no way to do this!! I was also told since I didn't order I could ask for a refund but again, there is no way to get into the account without authorizing the $199 payment. Complete scam! I will now have to call my bank and report the charge.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Crystal! I’m truly sorry for the confusion surrounding the $39 membership fee, the $199 medication charge, and the difficulty accessing your account to cancel. I understand how concerning it is when the pricing and cancellation process do not match what you expected. I’d like to personally review your enrollment, account access, charges, and refund request to clarify what occurred and see how I can help. Please email me directly at lydia@roenrx.com from the email address associated with your account.
Rameltion has helped with falling asleep.
Rameltion has helped me fall asleep. The staff is very knowledgeable, helpfull and concerned with my health and how I'm doing with their product. Shipping is prompt ant their product is reasonably priced.
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Andy! Thank you so much for sharing your experience! We’re happy to hear that your treatment has been helpful and that our team has provided knowledgeable, attentive support throughout your journey. We’re also glad your orders have arrived promptly and that you’ve found the pricing reasonable. Your health and experience are very important to us, and we truly appreciate your trust!
I haven’t received my first order of…
I haven’t received my first order of medicine yet I’m hoping that it’ll do me some good
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Gwen! I am truly sorry to hear that you have yet to receive your order. I understand this can be concerning, but do not worry; our team is here to help. We have requested that you provide your email address so our team can reach out to you. If you can, please reply to the request or email lydia@roenrx.com, we will be there to help. Thank you!
Nice and easy appetite is less and lost…
Nice and easy appetite is less and lost weight
17. August 2026
Antwort von Roen Health
Hello Michelle! Thank you so much for sharing your experience! We’re happy to hear that the process has been simple and that you’re seeing positive progress with your appetite and weight-loss goals. We truly appreciate your trust and are grateful to be part of your journey!
I wish there was a negative star on…
I wish there was a negative star on this as this is a terrible company to work with. I called and cancelled 3 months ago and they have continued to charge me without sending medication.
Then when you call they say: oh, you cancelled the medicine but not your membership. Hogwash, why would I call and tell them I do not wish to do business with them anymore and continue my membership??
Poor, poor customer service and an even worse company to deal with.
To add: roen did respond saying they wanted to work with me personally to solve this issue. Well, true to their approach with everything they do: no response to me personally. All they want to do is "appear" that they are concerned with a customer when I'm fact, all they are interested in doing is scamming you and I out of our money.
Well, it's been a week since Roenrx said in their comments that they "look forward to talking with me to resolve this issue". Yeah, still nothing from this company in reaching out to me.
Do not, do not do business with this company unless you like being scammed.
Once again, this company says: "you must not have received the email we sent you". They are correct, I sure didn't! Then they said we will send another. Yep, no email from them. I have checked my junk mail, every folder it may have gone to and yet, no email.
Do not trust this company!
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Edit: We are sorry you did not get the email we had sent on August 17th. We have emailed you again to help resolve this issue. Thank you!
Hello Tim! Hello! We’re truly sorry for the frustration and confusion caused by the continued membership charges after you contacted us to cancel. We understand why you expected both your medication and membership services to end when you stated that you no longer wished to continue. Our team is going to carefully review your account, cancellation request, billing history, and previous communications, and we will reach out to you directly to discuss what occurred and how we can help resolve this. We look forward to working 1x1 with you to resolve this. Thank you!
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