The personal care the team took to track my health and weight loss was wonderful. My orders arrived on time, were kept cool.I have successfully lost 20 pounds in a healthily and sustainable journey!
Unternehmen hat geantwortet
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Das sagen Bewerter
I was only supposed to be charged $39 one time for a doctor consult after getting off the phone they had charged my card $329 after calling and trying to get my money back four days. I called back yes... Mehr ansehen
Unternehmen hat geantwortet
Misleading ad. I paid the $39 as it was advertised it was the cost of medication. After the intake questions, I was invoiced $199, which I did not authorize. When trying to cancel the transaction I wa... Mehr ansehen
Unternehmen hat geantwortet
I was charged $39 initial membership but I never received anything and then I had a recurring charge for $135 which they refuse to give you back even though you’ve received absolutely nothing fro... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Roen Health is a modern telehealth provider focused on personalized weight loss and wellness care. We connect patients with licensed providers and pharmacy partners across the U.S. to deliver safe, effective treatment plans tailored to individual goals. With a commitment to transparency, clinical integrity, and compassionate support, Roen Health empowers you to take charge of your health—on your terms.
Kontaktinformationen
Vereinigte Staaten
- care@roenrx.com
- roenrx.com
2,5
Mangelhaft
86 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 91 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
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Das haben sich andere Leute angesehen
Over priced
Over priced , plus they charge membership and medication fees . The member price doesn't include meds , its just for being a member . And the Low low price is once and back to paying the normal price ......Update post .......not only did I cancel but they took the 199.00 for meds and didn't deliver
7. August 2026
Antwort von Roen Health
Hello! We’re sorry for any confusion or frustration surrounding the program’s pricing. Our introductory membership rate applies to the first month and then renews at the standard monthly rate. The membership provides access to a medical provider, Care Team support, treatment guidance, nutrition resources, and prescription support. Medication costs are separate and vary based on the treatment selected and provider approval.
Our team will reach out to you directly to review the program, clarify the charges, and answer any questions you may have. We look forwad to working 1x1 with you!
I haven’t received anything yet and
I haven’t received anything yet and I only approved 39$ and 199$and 329 was taken from my bank account and I got a fraud alert
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Sue! I’m truly sorry for the concern caused by the unexpected $329 charge and the fraud alert, especially when you have not received anything yet. I’d like to personally review your enrollment, authorized payments, billing history, and account status to clarify what occurred and determine how I can help. Please email me at lydia@roenrx.com from the email address associated with your account. I look forward to your email!
Scammers keep charging my credit card…
Scammers keep charging my credit card monthly and no medication. I am filing a complaint with Arizona attorney general. They want your money and their customer service is terrible no one calls you back. Scammers
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello! I’m truly sorry for the frustration surrounding the recurring charges, lack of medication, and difficulty receiving a response. I understand how concerning this experience has been. I’d like to personally review your membership status, billing history, medication records, and previous communications to clarify what occurred and determine how I can help. Please email me at lydia.mee@getzealthy.com from the email address associated with your account.
Joined 4 months ago
Joined 4 months ago. After 60 days they still didn't ship my prescription. The cancel feature on the site doesnt work. Customer support is just AI delivering canned delay answers. They kept billing my card without shipping anything ever. Ended up having to cancel my bank card, putting a block with my bank and filing a police report because they kept trying to bill me. As of today they attempted again to charge my card $199 for the monthly subscription and $135 for the medication - AGAIN - have never received anything from them. RoenRX couldn't be a worse company to deal with. Use this company at your own risk. You have been warned.
**after posting this complaint, they replied asking for me to speak with them. The idea that after 90 days at this point of back and forth telling them the same thing I posted here that now they want to help is laughable. I type this as I’m literally at my bank filing fraud claims since the charges on hold passed yet again.
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Ronald! We’re very sorry for the delay with your order and the frustration this experience has caused. Our customer support team consists of real people—we do not use AI to respond to customer inquiries. We’d like to review your account and billing history right away and work to resolve this. Please email me directly at lydia@roenrx.com so our team can assist you as quickly as possible.
Fraud
I canceled my subscription last month and had several emails stating that I canceled. I never spoke with anyone concerning what medication I was taking and all of a sudden $199 was taken out of my bank account and I was shipped medication that I never ordered or could use. When I spoke with customer service I was told that the pharmacy had processed the prescription but I would not receive anything else. Fast forward to this month, I have received emails stating to reactivate my membership to receive meds, etc and I never responded. Checked my bank account this morning and another $199 was taken from my account. I called yet again this morning and asked why I was charged since my membership was canceled and I was told my prescription had be sent to the pharmacy. I have asked for a refund and I am sure just like last month, I will be told that since the pharmacy had received the order that nothing can be done. I am printing all of my emails showing where I would not be charged and reporting fraud. I highly recommend not using this company!!!
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Jessica! We’re so sorry for the frustration and stress this has caused, especially after you had already canceled your membership. This is not the experience we want for our customers. A member of our team will be reaching out to you directly to review what happened, assist with the charges, and make sure your concerns are fully addressed. We look forward to working with you!
I have received great service with Roen…
I have received great service with Roen and I have been getting great results!
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Kimberly! Thank you so much for your kind review! We’re happy to hear that our team has communicated clearly and made the process easy for you. We truly appreciate your trust and are grateful to have you as part of the RoenRx family!
The worst company ever
The worst company ever! Very fraudulent. They know exactly what there doing advertising the limited time 39$ only to turn around and charge you 199$ on top of that. Nowhere in there advertising did they say the 39$ was for there stupid membership im never even gonna use. I don't know how people like you sleep at night. I want my 39$ back or im reporting your company to the better business bureau. THIEVES!
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello! We’re truly sorry for any confusion and frustration surrounding the $39 membership fee and the additional charge. We understand how upsetting it is when the pricing does not match what you expected. Our team is reaching out to you directly to review the steps we have taken to resolve this matter and answer any questions you may have. We look forward to speaking with you!
The team has been really great with communication.
The team has been really great with communication. Its not hard to do.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Letha! Thank you so much for your kind review! We’re happy to hear that our team has communicated clearly and made the process easy for you. We truly appreciate your trust and are grateful to have you as part of the RoenRx community!
They make it very easy and didn't keep…
They make it very easy and didn't keep hounding you for questions or upselling. After a while I totally trusted them and was happy that I did not have to go into the doctor every time for a refill.
12. August 2026
Antwort von Roen Health
Hello Kelly! Thank you so much for sharing your experience! We’re glad the process has been simple, convenient, and free from pressure. Earning your trust means a great deal to us, and we’re happy that our team could make managing your refills easier. We truly appreciate your kind words and look forward to working further with you.
Highly recommend
Has greatly helped appetite control and I have seen a huge amount of weight loss so far
10. August 2026
Antwort von Roen Health
Hello Gerald! Thank you so much for sharing your experience! We’re thrilled to hear that you’ve had great results and made such meaningful progress toward your weight-loss goals. We truly appreciate your trust in RoenRx and are grateful to be part of your journey. We can not wait to hear more of your success and wish you all the best!
Do NOT trust this company
Do NOT trust this company! They will rip you off big time! We canceled our membership well within the required time but 2 months later, they're still taking money out of my account! I never even got the first product from them! Don't trust them!
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello! We’re truly sorry for the frustration and concern this experience has caused. We understand how upsetting it is to see charges after requesting cancellation. We’d appreciate the opportunity to review your cancellation date, billing history, and account details to better understand what happened and see how we can help. Please email me directly at lydia@roenrx.com from the email address associated with your account so I can personally look into this for you. Thank you!
GLP1 journey
Delivery of the product is good and the treatment has worked. However, the price could be a little better.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Lori! Thank you for sharing your experience! We’re so glad your deliveries have gone smoothly and that the treatment has been effective for you. We also appreciate your honest feedback about pricing and will share it with our team as we continue working to improve the value of our services. Please keep an eye out for my call/email about options we have for you. Thank you again, and we wish you all the best on YOUR journey!
The prescription process was very easy…
The prescription process was very easy and the customer service were great to deal with. Very responsive!
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Jackie! Thank you so much for taking the time to share your experience! We’re very happy to hear that the prescription process was easy and that our customer service team was responsive and helpful. Providing friendly and dependable support is incredibly important to us, and we truly appreciate your kind words. We’re grateful to have you as part of the RoenRx family!
I was charged twice
I was charged twice, two different amounts, for my medication refill. Neither charge matched the amount of medication I actually received. I have requested a refund of my money and have heard nothing back from the company. I’m now out about $800. Don’t use this company!
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Kate! I’m sorry to hear about the concerns surrounding your refill charges, medication quantity, and refund request. I’d like the opportunity to review your billing history, order details, and previous communications to clarify what occurred and determine the appropriate next steps. Please email me at lydia@roenrx.com from the email address associated with your account so I can investigate and assist you further.
I've had great results and very happy…
I've had great results and very happy with my progress.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Beth! Thank you so much for sharing! We’re thrilled to hear that you’re happy with your results and progress. We’re grateful to be part of your journey and look forward to having you as part of the RoenRx family!
Quick and easy process
Roen was quick and easy to sign up for. Answering the questions and providing the information needed, they were quick to have my wt loss plan and was sent to my door quickly. Starting the process, they provided simple dosage instructions, administration instructions, and drug information. They truly have made this transition in my life a little easier.
26. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Sarah! Thank you so much for sharing your experience! We’re happy to hear that the sign-up process, delivery, and treatment instructions were clear and straightforward. It means so much to know that RoenRx has helped make this transition a little easier for you. We’re grateful to be part of your journey!
Roenrx has made my weight loss journey…
Roenrx has made my weight loss journey a very smooth and comfortable transition. The team and staff are great when responding to any questions or concerns. I really like that they are available anytime I have reach out. They also check in with me periodically. The pharmacy and delivery service is awesome as well, I always receive my medication as scheduled. I would recommend Roenrx to anyone seeking assistance with getting their weight down. They really support you in achieving the goal you set for yourself, but also with any other medical concerns that will directly affect the medication that is tailored to you individually. I am currently fulfilling my goal with Roenrx.
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Maureen! Thank you so much for sharing your experience! We’re thrilled to hear that your journey with RoenRx has been smooth, comfortable, and well-supported. Knowing that our team, pharmacy, and delivery service have consistently met your needs means so much to us.
We’re honored to be part of your progress and proud to support you with care tailored to your individual needs and goals. Congratulations on everything you’ve achieved so far—we’re excited to continue cheering you on!
Takes money doesn’t tell you that for…
Takes money doesn’t tell you that for membership
Only 130 for that both 500 600
3
Months and 1 month like 400 dollars who had that much money wtf that rent money
31. Juli 2026
Antwort von Roen Health
Hi Hannah, we understand why seeing charges that were higher than you expected would be frustrating, especially when you believed you were only paying for the medication. We're sorry for the confusion this caused. Our program includes a recurring membership, which is outlined during sign-up. The introductory $39 is for the discounted membership, which then renews at $135 per month (or $216 for a two-month prepaid membership) and includes ongoing access to your medical provider, care coordinator, and our app. Medication costs are billed separately and vary depending on the prescribed dosage, which is why higher-strength medications have higher prices. We also offer prior authorization to determine whether your insurance may cover a brand-name weight loss medication.
We'd appreciate the opportunity to review the charges on your account and answer any questions you may have. Please feel free to email support@roenrx.com. Our team will be glad to help you. You may also call us at +1 (406) 720-4493, and we'll be happy to go over the amounts with you.
refused to send product or refund
I placed an order, and was told that I would receive the order by July 6th. It is July 22 and the order has not been sent. Roenrx at first blamed the pharmacy, then they blame FedEx. Now that I have requested a refund for a product that has not been shipped, they are refusing. My advice go through someone else, as Roenrx is a scam.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Jason! I’m truly sorry for the delay and the conflicting information you received about your order. I understand how frustrating it is to still be waiting past the expected delivery date, especially after requesting a refund. I’d like the opportunity to personally review your account and help resolve this. Please email me directly at lydia@roenrx.com with your account information so I can assist you as quickly as possible.
I had ordered a vial of semi gluten and…
I had ordered a vial of semi gluten and I wasn’t monitoring my credit card because it was automatic paid and my husband was ill at the time and I didn’t check the charges. I checked this month and roenrx has charged me over $2600, and they used different names on the charges. Bioverse,glp-1 vbioverse, v*bioverse,roen health.. one charge
859, 2 charges 670 one charge 454, and others 39 dollars.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Roen Health
Hello Pat! I’m truly sorry for the concern and frustration these unexpected charges have caused, especially while you were caring for your husband. I’d like to personally review your RoenRx account and clarify any charges associated with us. Please note that RoenRx and Bioverse are separate companies, and RoenRx cannot bill under the Bioverse name. Please email me directly at lydia@roenrx.com so I can investigate and help address any RoenRx-related charges as quickly as possible.
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