I’ve bought a few things from Rowen Homes now, they have some lovely things. A special mention has to go to Caroline, who I speak to on Instagram. She is absolutely fantastic – always so friendly,... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I’ve bought a few things from Rowen Homes now, they have some lovely things. A special mention has to go to Caroline, who I speak to on Instagram. She is absolutely fantastic – always so friendly,... Mehr ansehen
Unternehmen hat geantwortet
Fantastic customer service.... I had a broken item come though delivery... due too the courier.... I contact rowen about the matter and within two days a replacement was sent out... thank you for sp... Mehr ansehen
Unternehmen hat geantwortet
An item I had ordered came broken - probably because of the delivery drivers! I sent an email asking for a solution and the lovely Rosie responded the very next day issuing a replacement! Amazing serv... Mehr ansehen
Unternehmen hat geantwortet
We have recently renovated a property and I have bought numerous items from this Company during the last six months large and small. Service and quality is excellent. Items include Corner Suite, Bedro... Mehr ansehen
Unternehmen hat geantwortet
Vom Unternehmen geschrieben
The Rowen Homes team is a friendly team of 32 (and growing!). We're well known for our on-hand customer service team who are always happy to help you out, whether its asking a design question or queries about an order. We'll do our very best to help you, that's why our customer service team is available 9-5, 5 days a week.
We're based in Newcastle Upon Tyne where we dispatch your orders from. We're all about providing you with the best quality, luxurious homeware available, that's why our team of interior designers and buyers hand pick all of our items.
Luxury Homeware Delivered To Your Door
All of our items are sold online through our website, we know you're going to be super excited to receive your items! That's why we offer express delivery on most of our items in the warehouse.
Returns
We're only human, sometimes accidents do happen. Whilst we do everything in our power to ensure your items arrive with you safely, on rare occasions they might arrive with a fault. If this happens to you, please get in touch with our team as quickly as you can - it's our job to make this right for you!
If your item has arrived and it's just not for you, don't fret! Our customer service team are more than happy to help you.
Unit 6 Franklin Industrial Estate, NE21 5TL, Blaydon, Vereinigtes Königreich
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
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Steph was great in handling my issue swiftly and efficiently. I am very pleased with the outcome. Thank you!

Antwort von Rowen Homes
Rosie, was super helpful in sorting out my faulty item and replacing. Great customer service :)

Antwort von Rowen Homes
Bought the pip gold butterfly wall ornaments in both sizes, beautiful but they were a bit to yellow for me but I sprayed them with rust oleum metallic spray paint i got from amazon (in white gold) the small ones one coat but the large needed two coats. Very very happy , eye catching and lots of compliments 😊

Antwort von Rowen Homes
Steph made my experience great. She took ownership and was pro active
Thank you

Antwort von Rowen Homes
I had a really good experience with their customer service team, my query was answered and solved very quickly thanks to Amy :)

Antwort von Rowen Homes
Email received informing of my latest purchase from Rowen Homes order being cancelled without any information as to the reason for cancellation. After ringing the Rowen Homes customer experience department, I was informed they simply didn’t have the product in stock. I will definitely think twice before buying anything from Rowen Homes in the future.

Antwort von Rowen Homes
The highest quality products I have bought! Stunning chairs packed with care and delivered quickly. Thank you to Steph at Rowen homes for her support and customer service.

Antwort von Rowen Homes
The customer service I’ve received has been brilliant - I spoke to Amy and her responses were so prompt and helpful. Both of my items were delivered very quickly too.

Antwort von Rowen Homes
Arrive on time Great quality

Antwort von Rowen Homes
Beautiful quality
Super quick delivery

Antwort von Rowen Homes
Great delivery
Great product and service

Antwort von Rowen Homes
First time using Roman Homes website, so many beautiful items but I decided on Aquaria Heavenly Feather wall art, delivery was prompt and communication re delivery was excellent, when I unpacked my package there was damage to the frame, I called and spoke to a lovely lady ,advised to send in pictures of damage, I emailed customer service asking for update ,I received a lovely email from Rosie who had already arranged a replacement and my replacement has been delivered today, all dealt with and replacement within a week, excellent customer service, I will definitely buy from Rowan Homes again

Antwort von Rowen Homes
Grace Grainger is a credit to the Rowem homes customer service team she is friendly attentive and helped resolve a issue with such care and efficiency

Antwort von Rowen Homes
Beautiful items and delivery was fast. Will use again.

Antwort von Rowen Homes
Absolutely fab product and support by Steph G has been brilliant - slight issue with a damaged product when it turned up and without any quibble agreed a replacement - really would recommend

Antwort von Rowen Homes
This was the first time I used this company and had to return one of my items just wasn’t to my taste
Great customer service ( from Jenna) refund issued straight away I would definitely use again

Antwort von Rowen Homes
Great website and fabulous range. Easy to navigate and order process very straightforward. Lovely quality goods. Only negative which wasn’t a fault at your end - your preferred delivery service were somewhat neglectful, didn’t follow instructions and left my parcel in the rain (on top of the secure parcel box).

Antwort von Rowen Homes
Grace assisted very quickly with a partial refund for an item. Dealt with the issue quickly and fairly. Thank you Grace!

Antwort von Rowen Homes
fantastic experience from start to finish, and to get a personalised service from Amy made it worth it even more. Thanks so so much for making my experience so positive, Amy. Rowen Homes has the best stylish furniture. There is nothing not to like here.

Antwort von Rowen Homes
I had an issue which Rosie resolved perfectly. Excellent customer service from her. I would recommend this company to anyone accordingly.

Antwort von Rowen Homes
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