I’ve bought a few things from Rowen Homes now, they have some lovely things. A special mention has to go to Caroline, who I speak to on Instagram. She is absolutely fantastic – always so friendly,... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I’ve bought a few things from Rowen Homes now, they have some lovely things. A special mention has to go to Caroline, who I speak to on Instagram. She is absolutely fantastic – always so friendly,... Mehr ansehen
Unternehmen hat geantwortet
An item I had ordered came broken - probably because of the delivery drivers! I sent an email asking for a solution and the lovely Rosie responded the very next day issuing a replacement! Amazing serv... Mehr ansehen
Unternehmen hat geantwortet
Fantastic customer service.... I had a broken item come though delivery... due too the courier.... I contact rowen about the matter and within two days a replacement was sent out... thank you for sp... Mehr ansehen
Unternehmen hat geantwortet
We have recently renovated a property and I have bought numerous items from this Company during the last six months large and small. Service and quality is excellent. Items include Corner Suite, Bedro... Mehr ansehen
Unternehmen hat geantwortet
Vom Unternehmen geschrieben
The Rowen Homes team is a friendly team of 32 (and growing!). We're well known for our on-hand customer service team who are always happy to help you out, whether its asking a design question or queries about an order. We'll do our very best to help you, that's why our customer service team is available 9-5, 5 days a week.
We're based in Newcastle Upon Tyne where we dispatch your orders from. We're all about providing you with the best quality, luxurious homeware available, that's why our team of interior designers and buyers hand pick all of our items.
Luxury Homeware Delivered To Your Door
All of our items are sold online through our website, we know you're going to be super excited to receive your items! That's why we offer express delivery on most of our items in the warehouse.
Returns
We're only human, sometimes accidents do happen. Whilst we do everything in our power to ensure your items arrive with you safely, on rare occasions they might arrive with a fault. If this happens to you, please get in touch with our team as quickly as you can - it's our job to make this right for you!
If your item has arrived and it's just not for you, don't fret! Our customer service team are more than happy to help you.
Unit 6 Franklin Industrial Estate, NE21 5TL, Blaydon, Vereinigtes Königreich
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
fantastic experience from start to finish, and to get a personalised service from Amy made it worth it even more. Thanks so so much for making my experience so positive, Amy. Rowen Homes has the best stylish furniture. There is nothing not to like here.

Antwort von Rowen Homes
I had an issue which Rosie resolved perfectly. Excellent customer service from her. I would recommend this company to anyone accordingly.

Antwort von Rowen Homes
Fast delivery. Well packed. Easy to assemble.
And looks beautiful 🤩

Antwort von Rowen Homes
Delivery was super quick plus the cushions were gorgeous.
Very well made and a good price for the quality.

Antwort von Rowen Homes
From gold monkeys to black cherrys to wall art all beautiful unique !

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I was talking to amy and she was very helpful and helped me with my order 😊

Antwort von Rowen Homes
We’ve had fantastic service from Grace, she’s been very responsive and helpful and answered all our queries. Well done Grace

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Loved my my order , comes really quick to am impressed ,
Gift bag I ordered must of got a little damp when I open it up ,
But is what it is my purchase was immaculate wrapped well in very good condition
So thank Rowen
Could look at your app all day beautiful stuff

Antwort von Rowen Homes
Amazing company with excellent customer service I’ve been dealing with Amy for some weeks now and she has been extremely helpful

Antwort von Rowen Homes
My order was delivered late and damaged. I called and spoke to Jenna and was advised to take pictures and send email with all the details . I did that on Saturday and Jenna got back to me this morning advising a replacement will be with me within 3-5 days
Customer service people could not be more helpful . Shame about DPD

Antwort von Rowen Homes
Spoke to Jenna about an order i had placed and she couldnt have been more helpful. Lovely customer service experience

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Super fast delivery with exceptional customer service.
Would highly recommend.

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I spoke to Amy as I needed to cancel an order. Amy was professional and really helpful. She promised to reach back to me once she had spoken to the warehouse and she did just that. Thank you Amy

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I had a query after placing an order and it was an error on my part. I emailed Rowan Homes and a lovely customer services assistant called Grace dealt with my query so promptly and resolved the issue for me. Thank you Grace 🥹

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I would like to thank Grace for her prompt and helpful response to my query today. She resolved the issue and was really polite and helpful. Thank you Grace

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I recently experienced a problem with my order and Grace was eager to help and get the issue resolved very quickly and efficiently turning it around in just under 48 hours, I’m very impressed, keep up the good work. I’ll definitely will be returning

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Absolutely loved my vase ,makes a lovely decorative item .Would most definitely recommend it. Super speedy delivery also and well packed too.

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Fabulous products, great service in store.

Antwort von Rowen Homes
I’ve bought goods from Rowen many times over the years, each time the quality has been superb and true to description. Fast service and delivery every time. Love the products, it’s one of my favourite places to shop with.

Antwort von Rowen Homes
shop is very well laid out and have lots of beautiful items . I will be in again soon.

Antwort von Rowen Homes
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