Rowen HomesBewertungen 

Hi I would just like to say I had an issue with a product and Jenna who is one of the sales customer service team really helped me. She went down every avenue she could till we got a resolution which we did !! Super friendly answered all my question really couldn’t do enough. If I could give Jenna 10 stars I would. She is a credit to your company wish there was more like her. So Thankyou.

Quick delivery and vase is very beautiful will buy more from Rowen

Lovely items - great quality

Lovely luxury items and fast delivery. The team are extremely helpful. I returned a bedspread due to ordering by mistake. I emailed the team and Amy was extremely helpful and efficient in sorting the refund. Thank you Amy. I would definitely be ordering from here again x

Amy was very helpful and steph also .. thank you for sorting our small problem out . Many thanks 😊

Amy was prompt in resolving my problem. She responded within the time frame and was very friendly.

Great customer service by Amy—my faulty cushion cover was quickly replaced with no hassle. The quality is excellent, and I’ll definitely shop with them again!

Thank you to Amy for all your help with returning an online order to store. Amy was very lovely and knowledgeable. Great service.

Rowen Homes delivered on time nice packaging and the delivery was quick . The delivery was as expected if not better than what I hoped .
Love my gold ornament heart hands and flower arrangement … I will definitely be using this company again

I sadly had to return my order as the colour on the website did not quite match what was received although the product itself was of excellent quality. Grace was extremely helpful, she followed up collection with the supplier and processed a timely refund. She was very professional and very efficient.

I have been speaking to Rowen Homes regarding a few things for my new home. I purchased 2 wall lights, 1 being fault, an email was told to be sent over with photo evidence and this was issued immediately and a replacement is coming in 2-3 working days. The fact you can call Rowen Homes and speak to a human rather than a bot makes things much easier! Thank you to Amy and Steph for the help in sorting my replacement light.
Thanks
Darcy

We had an issue with a broken picture it was sorted out effortlessly and quickly by Grace who not only got it sorted with no quibbling and then checked back to make sure everything had happened. 🙏

I emailed tiday over a problem with some candles I was sent and it has been dealt with expertly and in such a way that I was made to feel comfortable and in such a friendly way this was all dealt with by Amy

Very pleased with the items we ordered - fast delviery and well packaged

Had an issue with an order, Rosie was amazing she tried her best to resolve the issue and soon as she could and kept me updated along the way. I really appreciate all of Rosie’s help.

Great communication when item restocked. E mail sent as requested. Item delivered very quick. Beautiful quality. Thank you

SO DISAPPOINTED with Rowen Homes. I ordered something wallpaper based on an instagram post (which they have since taken down) as it was so gorgeous! It as of these soft clouds that are lightly lit and gentle. However, I received a Wish version of this. Dark, harsh and not the vibe I wanted. Of course I had to open it to see it, put some on the wall and didn’t like it immediately. I messaged them and asked for a refund as it wasn’t at all the product I had ordered. I took a few days of explaining to them that I’d like a refund until they agreed to give me one. However be careful as clearly the photos on their instagram and their website are NOT actually the products you’ll receive.
It won’t let me attach photos, but I have a photo of the wallpaper that I was expecting to get, then what actually I got. Totally different and nothing alike at all.
Don’t trust it!

I received my items from Rowen fairly quickly , unfortunately my vase had a few chips on it . I rang Rowen immediately and spoke with Caroline she was very polite and friendly and nothing was too much trouble . She told me to send some pictures of my vase , just to check the chips . Within no time she issued me a full refund . She made my experience very easy . I will definitely buy from you again . Thank you Caroline .

Store is amazing and so is the store team. Love the products we have bought in store.

We had an issue with one of the products that we ordered online that arrived damaged but I emailed and Norma the store manager and Rosie from the customer experience team were amazing. It was resolved the next working day, couldn’t be any more grateful for their help.