I honestly can’t relate to many of the negative reviews here. I ordered the Lumora Classic Cordless Lamp and my experience was completely smooth from start to finish. Shipping to Germany natur... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The customer service from this company was next to non. My email was answered that day and the follow up was outstanding. Very professional the way they handle their enquiries. One very Happy Custom... Mehr ansehen
I ordered some lights which looked the same as a much more expensive brand and when they arrived they were great - can’t fault them at all. My electrician broke a shade and the company replaced the... Mehr ansehen
The USB hairdryer never charged. Totally worthless. While it was heavy and seemed of good quality, I tried for days and used different outlets to charge the hairdryer, and it never charged. Save you... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Royale Basic exists to provide royal living elegance to all people in their daily environments. Since 2024, we've delivered thousands of carefully curated innovative products that blend sophistication with simplicity. Our mission is to make every home feel like a palace, where luxury is not just a privilege—it’s a basic right. Our mission is to help you achieve royal living through products that will make you feel like royalty. At Royale Basic, we believe that every home deserves the touch of elegance. Our expertly selected innovative products make it effortless to elevate your space, so living like royalty becomes a basic part of your life.
Kontaktinformationen
Ottawa, Kanada
- +1-801-901-8960
- support@royalebasic.com
- royalebasic.com
3,9
Gut
107 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Low quality
Low quality, slow delivery.
After waiting for a month for it to arrive, I wish I had never bothered.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Royale Basic
Hi Jamie,
We’re sorry to hear you feel this way. The package was dispatched on time, but unfortunately the carrier experienced delays beyond our control, which extended the delivery time.
We kept you updated throughout the process. If there is any issue with the product, please send us photos or a short video, and we will process a full refund in line with our return policy.
Email at support@royalebasic.com
Awful
Awful - I will never buy from them again. Having ordered lights, I then received a message to say they didn't have any in stock - although the website said they did. It then took 3 weeks of chasing to recieve the order and when I did, the lights didn't work. I'm yet to hear from them about what they are going to do to resolve the situation.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Royale Basic
Hi Bruce,
We’re sorry to hear about your experience. When the item went temporarily out of stock, we offered you the option of a full refund or a $10 goodwill refund to wait for the next shipment, and you chose to proceed with the order and receive the partial refund.
Your order was dispatched and out for delivery by Feb 26, but unfortunately the carrier (EVRi) experienced delays outside of our control and delivered it on March 6. Throughout this time, we kept you updated on the status.
Regarding the issue with the lights, as mentioned in our emails, once we receive the requested photos or video of the product, we will immediately process the full refund in line with our return policy.
Found this company to be honest and…
Found this company to be honest and reliable. Had some issues with a return but was resolved satisfactorily. Very good communication and customer service. Would have confidence in dealing with this company again.
3. März 2026
Bewertung ohne vorherige Einladung
I got scammed - don't waste your money here.
Website is clearly a scam for many of their products - paid a large amount for high quality bath mats that are less than dollar store quality...I initially called them Walmart mats but even Walmart has higher quality standards. When requesting a refund, the company asked for a video of the products highlighting the issue - are you kidding? Let me return the product - DO NOT BUY FROM THIS SCAM SITE.
UPDATE - The company did reach out and offer a full refund, no questions asked -- though the fact this product was even being sold in the first place is highly questionable, but if was handled appropriately so I am increasing to 3 stars.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Royale Basic
Thank you for updating your review — we appreciate you acknowledging that the matter was ultimately handled appropriately.
For transparency, we have sold over 100 units of this bath mat and have received very few complaints. Our return policy clearly states that we may request photos or videos when a quality concern is raised. This is purely for quality control purposes so we can assess the issue with our supplier. In genuine defect cases, we do not require customers to return the product — we issue a full refund and often offer a free replacement.
This is exactly what we communicated to you: once we received images for QC review, we would:
• Issue a full refund
• Send a replacement product
• Allow you to keep the current item (no return required)
Unfortunately, before we could complete that process, we received threats of a bank fraud report and chargeback, which was later initiated. As a small business, chargebacks are extremely damaging and banks almost always side with the cardholder. To avoid escalation, we proceeded with a full refund immediately.
We always aim to resolve concerns fairly and professionally, and we appreciate that the outcome is now reflected in your updated rating.
Do not order from this place
Do not order from this place, they are fraud, they order stock from DH Gate and sell it as luxury, the item I received is laughable nothing like what the photo showed
AVOID
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Royale Basic
Hi Justyna,
We’d like to clarify that we never source products from DH Gate. Royale Basic is a registered brand based in Ottawa, Canada, and we work with our own suppliers.
That being said, we stand by our 60-day refund policy, unlike marketplaces such as DH Gate. As discussed, a full refund has already been issued, and there is no need to return the product. We’re truly sorry the item did not meet your expectations.
Products of very poor quality
Products of very poor quality. Paid 50 pounds for something no worth even 2 pounds.
Coat rack, all nocked and scratch, pieces has being staple so badly they coming off. Basically it is pallet wood with a cheap stain. Nothing properly finish, fittings no design for purpose. Timber quality the cheapest posible.
Customer service after 3 emails and this review they contacted me and offer me a refund and a replacement item. I reject the replacement and i waiting for the refund.
So if you want something stylish and quality avoid this company.
I will never ever buy something from them
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Royale Basic
We are extremely sorry for your experience. This was completely our mistake. The item you received was a bad unit and clearly not the properly finished product that should have passed our quality control — which explains the issues you described.
Since this incident, we have made significant changes in our office and warehouse processes to ensure no product leaves without strict QC inspection. What happened in your case does not reflect our standards.
Your refund has already been processed and deposited. We understand and respect your decision to decline the replacement. As a gesture of goodwill, we would still like to offer you 50% off any product on our website should you ever decide to give us another chance.
Again, we sincerely apologize for the disappointment caused.
Speedy work fixing a problem
Had a problem with the initial product we ordered and was immediately replaced a communication / follow up was brilliant. Really impressed
1. Dezember 2025
Bewertung ohne vorherige Einladung
Excellent customer service
Excellent customer service, I had an issue and they solved it immediately.
17. Jänner 2026
Bewertung ohne vorherige Einladung
Excellent Customer Service
I had an initial problem with Royal Basic, due to their supplier sending the wrong coloured lamp & the delivery being delayed, but I can’t fault Royal Basic for their constant communication & effort to correct the order, and chance to cancel order due to the extended delivery time. I even received a free useful gift from them, which was a nice surprise.
17. November 2025
Bewertung ohne vorherige Einladung
They have good products good…
They have good products good communication. They are friendly. My free gift product was damaged but still works not a big deal.
17. Jänner 2026
Bewertung ohne vorherige Einladung
Customer Service 10/10!!
Despite my initial issue with my purchase (not matching the items) - I have been blown away with the excellent customer service received from Royale Basic - they were very responsive to emails and extremely committed to resolving the issue. As promised, a refund was quickly deposited and with friendly and professional communication - such a breath of fresh air these days! Well done team!
18. Dezember 2025
Bewertung ohne vorherige Einladung
JOY & HAPPINESS
My wife had ordered a trimming cutter from another "Company" who only sent replacement blades to her. They then stated that was all that was ordered and still charged full price. So I placed an order with Royale Basic to see if any better could be done and they then sent back info on Departure, Travel Time and My Receive Date. They were saying 24th Dec, but where a day late and delivered a Christmas Present to her on 25th Dec. Wow! And it was all there. Thank you, D.
25. Dezember 2025
Bewertung ohne vorherige Einladung
one of the best product
one of the best product, i love this lamp.
6. Jänner 2026
Bewertung ohne vorherige Einladung
The product quality is excellent
The product quality is excellent, and the customer service is both prompt and accommodating.
4. Jänner 2026
Bewertung ohne vorherige Einladung
My cat took to the water fountain…
My cat took to the water fountain straight away. The wrong replacement filters were sent, when I contacted Royale Basic, they not only rectified the problem, they made up for it with a generous supply much to my relief.
25. November 2025
Bewertung ohne vorherige Einladung
Do NOT buy from - Counterfeit Items Sold
Do NOT buy 'Dad, I Want to Hear Your Story' book, it is a fake. They advertise the Jeffrey Mason copy in their photos, but you receive a counterfeit version with spelling mistakes.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Royale Basic
Hi Andrew,
We’re sorry to hear about your experience.
We have issued a full refund for your purchase. Please let us know if there is anything else we can help you with.
Run from this vendor!!!!
I would give zero star review if I could. I ordered a pet backpack carrier and the website photos show a completely different product than what was sent to me. It turns out to be flimsy and unsafe. Wish I could post photos. Now I'm having alot of resistance in getting a return label and refund. They are expecting me to pay for a return label to send it from the U.S. to China. Run from this vendor. I will shop in the United States of America only!!!!
16. November 2025
Bewertung ohne vorherige Einladung
Antwort von Royale Basic
We’re truly sorry to read your review and would like to clarify the situation transparently.
The product you received is a 100% match to the item displayed on our website. The design, structure, and materials are exactly as advertised. For full transparency, the comparison images of the website product and what was received can be viewed here:
https://drive.google.com/drive/folders/1zjDfnRXzUIkrT9PqjUWMuG-0172690fa?usp=sharing
In your initial message, you mentioned: “It’s cute and seems like it would be fun but my cat didn’t like it.” We completely understand that sometimes pets simply don’t adapt to a product — however, that does not indicate a defect or safety issue. Since there was no fault with the item, we offered a return with a discounted return label, which is standard for change-of-mind purchases.
After receiving messages stating a negative review, BBB complaint, and chargeback would be filed if a full refund was not provided, we made the decision — as a small business — to issue a full refund and allow you to keep the product, purely in good faith to resolve the matter.
We always stand by our product quality and our commitment to fair customer service. We kindly ask that reviews reflect the full context of what occurred.
I would like to express my sincere…
I would like to express my sincere gratitude and appreciation to the RoyaleBasic team for the outstanding service I received. My experience with you was truly exceptional, from the quick response and continuous support to the delivery of the product in excellent quality and on time.
Your professional service and customer care give me complete confidence in dealing with you, and I truly admire your dedication to customer satisfaction and resolving any issues efficiently.
Thank you very much for everything.
16. November 2025
Bewertung ohne vorherige Einladung
Antwort von Royale Basic
Dear Mohamed,
Thank you so much for your incredibly kind words — it truly means the world to our small team. We’re delighted to know you had such a positive experience with us, and we’re always here whenever you need anything.
— The Royale Basic Team
A trouble-free buying experience.
Ordered an outdoor wall light from the UK. It was dispatched soon after and the parcel was delivered a few days later.
Communication was good.
Overall a trouble-free buying experience.
I am very satisfied with the service.
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von Royale Basic
Dear R Dias,
Thank you so much for your wonderful review! 🌟
We’re thrilled to hear that your experience with us was smooth and trouble-free. Our team works hard to ensure fast dispatch and clear communication, and it truly means a lot to know we’ve met your expectations.
We’re so grateful for your trust and support — we can’t wait to serve you again soon!
The fix deterrent is one of the best…
The fix deterrent is one of the best around - the customer service is excellent.
Don’t hesitate to buy the product - we have had foxes chewing wires in our van which has cost us £££££ but this is the product that has stopped them.
My only feedback to them would be it would be perfect if it had rechargeable batteries.
1. November 2025
Bewertung ohne vorherige Einladung
Antwort von Royale Basic
Dear Shima,
Thank you so much for your amazing feedback! 💛
We’re so happy to hear the fix deterrent helped solve your problem and that you had a great experience with our service. We truly appreciate your suggestion about rechargeable batteries — it’s valuable feedback we’ll definitely consider for future improvements!
— The Royale Basic Team
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