Royale Basic Bewertungen 107

The product was a disappointment. It did not look like the photo. Overpriced for the quality.

Royale Basic provided excellent customer service to resolve an issue regarding my order, which unfortunately could not be fulfilled, and provided a full refund as well as taking the action needed to resolve the root cause.

The product I ordered arrived but did not match the description. After a couple of emails, Royale Basic sorted out my complaint and offered a generous discount and refund. Customer service was great.

the order was never filled. was told it was held up and then lost in shipping then was informed of my refund and was told the product would be sent free of charge, as of today nothing yet. will not recommend royal basics to anyone.

Product was defective. It was nothing like what was advertised. Horrible experience.

My detailsbhad been hacked into. I live in the UK and I contacted the company letting them know I did not place and order and to cancel.

The company refused to acknowledge what is already a stressful time. Stated they have all my details that match and threatened me with legal action if the order was not paid for! No attempt to help me and understand what I was saying.

I requested a charge back with my bank account and have been refunded however Royale Basic have threatened to take this further if payment is not made!

I have co tacted several companies were my card has been used and all have looked into it and resolved and refunded.

Do better Royale Basic.. I hope you never experience you details being cloned and the stress it brings.

I brought wolf mask and it turn up but was nothing like in the pic, it was cheap rubber one thats on ebay for £10. So I ask to return it for full refund.After poor communication. I received a really nice email from the company. They apologise and was shocked as the mask was nothing like the pic. They offered full refund and said to keep the mask. But the mask is no good as its very cheap version. Its not what I order or shown on the site. They even gone and above and beyond offer full replacement mask when that werewolf mask shown comes in stock.so im hopefully hoping that the mask does come in stock as it looks really good quality and looks life like .This why I ordered it great cosplay mask. Thank you for sorting this orde out.

I search the web for motorcycle goggles for quite some time, I know there's a lot of them out there and I finally found what I liked but it was with a company that I've never heard of Royale Basic, and I liked the price. I decided to take a chance and order them. They were very efficient sending emails Etc. I finally received my product took about a week or so. The quality of the product was outstanding. I really like them when I first opened the box, unfortunately they did not fit, I have large glasses that I wear and the goggles wouldn't fit over the top.
Not sure where to send them back to, I sent an email and a couple of days later I received an unexpected refund. I contacted the company letting them know that I have not sent the goggles back yet, they told me to keep the product and pass along or gift it to somebody. $53.00 refund including shipping. Now!! That's customer service. They were efficient and professional. Thank you Royale Basic.

Had a problem at the start and thought it might be a scan but after contacting royal basic they got back in touch quickly and explained the problem and helped get the product resent straight away, worth waiting for the product and great service from royal basic support group. Thankyou

I had a concern about a phone holder I had purchased and I can't say enough great things about the response and most importantly their urgency to answer my concerns. great customer service and obviously they are people that care.

I ordered a garden tool that was supposed to come with a long handle. The hardware arrived, but the handle did not.

Since my item wasn't in stock, it had to be shipped in from overseas. I contaced customer service and got a canned reply that indicated the sender had no idea what I was talking about.

This is my first exper4ience with this company and it will be my last.

I am truly appreciative of this company and the outstanding service they provided. Their communication throughout the entire process was exceptional—they promptly informed me when my item had shipped, provided updates upon delivery, and ensured I felt comfortable reaching out with any questions or concerns. Their attentiveness and professionalism made the experience seamless and reassuring. I highly recommend this company to anyone seeking not only high-quality products but also exceptional customer service.

Great great service from Royale Basic. The product they sent out was sturdy and excellent quality. Would highly recommend them on their personal service alone!

I ordered a spring wreath that was beautiful on the web page. When I received the wreath it was horrible, much smaller than what I saw and was plastic. I paid $47.00 dollars for something I could have purchased on Temu for $2.00 and it would have looked a bit better than what I received. I was very disappointed and it took weeks to receive.

Great company great customer service they resolve my issue and took good care of me I can’t recommend them enough thank you Royal Basic

Excellent communication on their products and willing to work with us to get the right massaging seat.

Thank you

I thank you for working with me to get me the right fit for me. I have not received the replacement yet but am looking forward to receive it. I am very impressed with how you have worked with me to receive a product that will fit. It has been refreshing to work with a company that if wanting to please their customers. Thank you for being so thoughtful and kind.

Hi Royale Basic have rectified my issue. Even gave me a refund and sent me out a new mouse lamp for free. It looks beautiful. I am a very happy customer. I will definitely use them again. Thank you 🤩

They shipped the wrong product. We notified them. They requested that we provided photos of the shipped lamps, to indicate that they were incorrect. Which we did. They then sent us a reply to keep the lamps and receive a 10% discount on a future order. We declined the discount and requested to return and to provide the shipping label for the return. They did provide the shipping return label we packaged back and returned the lamps. Over a month had passed and we followed up on the status of our credit for the purchase. We received a response that due to the timing in their return policy having expired prior to them receiving the lamps back that they can no longer provide us with the credit. Which brings me to their convenient back and forth during the return period as part of what I now believe to be a scam on their end. They then stated they would send the product back to us since no credit provided. One month has passed and we are out over $200 and no lamps sent back to us. I am taking this time to warn others, DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE UNETHICAL!

Although the pillow did not work for me, customer service was great in handling my refund.