Royale Basic Bewertungen 107

I ordered a very simple wooden cloaks rail.
After weeks of non delivery, I emailed to be given £5 off the price of £115 by way of an apology and promised it would be delivered "soon".
After a couple more weeks, I was given a further £10 off by way of an apology and told it would be delivered soon.
After waiting again I was told it had been lost and would be re ordered.
The next email I was told they had shipped a new rail.
Then another email to apologise for the rail "being held in transit"
On and on it went!
14 emails in all!
Why they couldn't be honest about the lead time it would have saved a whole lot of time and frustration.
It eventually arrived and my disappointment in the quality is an understatement. They think they did me a favour giving me £15.00 off but the rail is worth about £10.00!
In short, poor quality and poor service!

My first expereience with Royale Basic was not so good as parts of the product were omitted and I was sent six instead of one. It took a short amount of time in communicating with them but they made it all good and now I gave away as gifts the five I didn't order and I enjoy using the one I kept. So, all in all, it worked out well and I applaud their refund and customer service attention.

I would have given them ten stars if I could! The Rayvia Reinforced Contemporary Compact Umbrella being Stylish, Durable, and Waterproof is an understatement. It's beauty and fuctionality is only surpassed by their customer service. It is the only umbrella that I will ever carry again. I have it in the black and will be going back for the other colors. Bravo, Royal Basic, Bravo.

I bought the Rechargeable LED Table Lamp and I could not be happier! It’s the perfect size, great color, sleek. I also love that it’s rechargeable and not battery powered. The three settings are perfect for every time of day and you can even dim/brighten the light. Huge fan! Highly recommend!

These are the best sunglasses. They are well made and delivered quickly. Royale a basic was also extremely communicative about the shipping.

The customer service was great.
Delivery was also good.
What I truly appreciated was the product itself, I had purchased the product for my husband who is a die hard star trek fan and he absolutely loves the gift.

I have never bought anything from this company before but I am very impressed about two things.
1. The absolute quality of the customer support. Great responses and personal attention when I needed something before a certain date.
2. The quality of the purchased product.
I will be bookmarking the site and buying from them again.
Cheers Peter

Great product! Dog loved it! No issues, functioned wonderful!

The Royaleva Ultrasonic Scaler really did it for me. The reason why I bought it was to cleanse my teeth from my plaque and tartar and it was by far the best decision I made.

Royale Basic were very genuine, kept me in the loop and made me feel a lot more valued than any other business out there. The machine itself has 3 modes, very efficient and easy to use.

Overall, I'd recommend the product to all adults because this is a great product.

What i will say is their customer service is amazing.

Update: Customer service reached out to me, reported that my order, Luxor Baby Bath Seat with Thermostat & Safety, was lost in shipping and there’s no more in stock at the moment.
It happens.
My refund will issue and hopefully I’ll receive the product as stated.
At that point, I will be more than happy to update the review again.

Original review:
I purchased the Luxor's Baby Bath Seat...
I purchased the Luxor's Baby Bath Seat with Wireless Thermometer and Safety on 8/16/2025. I still haven't received the product, even though the company charged my bank account.
When I tried looking into my order, the company said they don't have my Order # on file.
I will never order anything from this company again nor will I recommend this company to anyone. If I could give it zero stars I would.
August 16, 2025

A trustworthy business that needs to work on better packaging and delivery.

The laundry bags arrived pretty quick. Absolutely love the quality. Totally worth the price.

Shout out to Royale Basic for their donation of 5 stainless steel weed removers to the PVLC Garden Group. I was truly amazed at how efficiently they performed with very little effort. I highly recommend .
HB
Group leader

A good company that are very helpful and actually honest.

I was pleasantly surprised by the set of 5 neutral claw clips from Nordic Peace. The colors are soft, earthy and modern — perfect for anyone who loves a minimal, effortless look. Each clip feels lightweight but holds my hair securely throughout the day without slipping or pulling. They are re ideal for half-up styles or casual updos. This 5-piece set of neutral hair claw clips is a must-have for those who love understated elegance.

Customer care excellent. Received my product a few hrs late which they acknowledged first and they gave a discount off next purchase. Shows they’re on the ball and want things running smoothly.

From the get go this company has shown exceptional service and professionalism. Made a purchase and had an issue initially with it. Contacted the team and they were on it immediately. Got the issue sorted. Top class in every aspect of their work. So unusual in the world we live in today! Many thanks again for all your efforts.

Kindest regards

Sean

The product I purchased was, unfortunately, not as I expected but the customer service was fantastic; communicative, responsive, resolution oriented. The item I purchased was not the quality expected for the price paid but I couldn’t fault my customer service experience one bit.

Had an issue with a product I ordered (not the fault of the company). I was very impressed with the efforts they made to resolve the situation in a timely fashion. Their customer service was first-rate and they provided me with a full refund. Good job!