I've just booked a Rug Doctor carpet cleaner for the weekend. The booking process online was very straightforward and simple. I've used these machines before on several occasions and have always been... Mehr ansehen

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Das sagen Bewerter
Really easy to book online and lots of available time slots. I was able to pick up the machine the next day. You can also choose between 24 and 48 hours. The price was a lot cheaper than payin... Mehr ansehen
Used for 24h together with hand tool Hose pipe for cleaner itself was leaking so the hope pipe for hand tool and also had a little crack so it doesn’t suck the water from my sofa properly not very s... Mehr ansehen
Hired the machine from Tesco. When we opened it for use it was significantly dirty (previous user did not clean it afterwards). Contacted customer care who were very helpful and offered a refund of ha... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
You can find a Rug Doctor carpet cleaning machine in over 3,300 rental outlets across the UK and Ireland. Some 90% of UK households are no more than a 10-minute drive away from their nearest provider.
Kontaktinformationen
Vereinigtes Königreich
- rugdoctor.co.uk
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Brilliant company
Had a problem with delivery and their response was amazing. That’s a good company when things go wrong how they deal with them. Well done rug doctor.
Really awesome product
Extremely efficient hire mechanism
The mechanism where you book , pick up and return is super easy so I really liked that. Price was very reasonable as well. The carpet cleaner works well and is easy to use ( although heavy). Thr only criticism I have is that they obviously rely on the customer to clean the machine so it's the luck of the draw!
Simple, straight forward and quick
The booking process was easy by phone and the assistant was very helpful, especially when I had to call back to alter my booking date. Everything went smoothly. The only hiccup was that the machine I hired had a rubber switch cover that kept falling off as I was using it. (I reported this after I returned the machine.) Also it wasn't made quite clear enough on the leaflet that you really do need to hire the additional hand tool to clean stairs- it isn't just for upholstery. Overall, it was a good experience and I would recommend it to others.
Easy to arrange pick up & drop off.
Easy to arrange pick up & drop off.
Glad I opted for the hand tool as the machine is awkward to use in tight areas. Overall the machine did what it was intended.
I received a damaged device
I received a damaged device. I reached out to them via chat, but no one responded to address my complaint. I am very disappointed by the way you treat your customers; I paid for a 48-hour service, yet I haven’t been able to use it at all. I am now forced to obtain the device from elsewhere.
Efficient booking and collection.
Efficient booking and collection.
Rug Doctor was brilliant for cleaning our sofas
Saved 2 carpets
Got the very bad stains out of our carpets and out of the pool table too! Saved us from having to replace 2 carpets and getting a pool table re-covered
Very efficient cleaned carpets very…
Very efficient cleaned carpets very well good for money.
The RugDoctor was really easy to hire…
The RugDoctor was really easy to hire really good price.I used the heavy duty spray first on the walkway that was soiled the most and after cleaning with the machine it has cleaned up brilliantly as it is a cream carpet.Also done the hall and stairs with the tools and it has cleaned really well.
The cleaner itself did a great job…
The cleaner itself did a great job but after we’d just collected it we found that it was filthy dirty underneath it, literally trailing leaves, dirt, lots of black mucky grimey fluff from I’m guessing the previous user….so 10 minutes had to be spent cleaning it before we put it on our carpets as we thought it would make them dirtier from the remnants stuck to it.
Eventually brought the carpets up lovely though, we cleaned it afterwards, we would definitely hire a unit again but hope the next time we collect one it’s not in the state ours was when we first collected it.
Found the machine quite cumbersome
Found the machine quite cumbersome, awkward and ultimately tiring, though I have no issue with it's effective carpet cleaning.
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