I recently bought a Senville split unit AC and ran into an issue with the remote control not working right. I emailed their support team, and I was lucky enough to have Kian A. handle my case.Kian was... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I replaced two window air conditioners, old and noisy, with the 18K dual zone Senville mini-split unit. What a big difference, the Senville is super quiet and easily cools 75% of my 1000 sq/ft bunga... Mehr ansehen
Unternehmen hat geantwortet
Loving our AURA 18000 BTU dual zone mini split tremendously. Had it professionally installed in June and could use the Heat pump right away to get comfy thru the cold spell that we experienced at tha... Mehr ansehen
Unternehmen hat geantwortet
Part of my order was not shipped or was mishandled by the delivering company. In the end it got fixed but delivery times which resulted in delayed installation time took weeks longer. Sanville did res... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Senville is North America’s trusted leader in high-quality mini split ACs and heat pumps, offering direct-to-consumer solutions that are both affordable and durable. Established in 2005, we have been helping homeowners and businesses across the United States and Canada create comfortable, energy-efficient environments for over 15 years. Whether you're cooling during the summer or heating in the winter, our advanced mini split air conditioning systems and heat pumps are designed to perform in all climates. At Senville, we prioritize innovation, efficiency, and reliability, ensuring our customers receive the best value and performance for their investment. With a focus on energy savings and environmental sustainability, our products are perfect for residential, commercial, and industrial applications. Trusted by thousands of satisfied customers, Senville continues to set the standard for mini split ACs and heat pump solutions in North America. Discover the difference with Senville—your go-to source for modern, efficient climate control.
Kontaktinformationen
162 Brunswick Blvd., H9R 5P9, Pointe-Claire, Kanada
- 1-800-242-4935
- customer-care@senville.com
- senville.ca
4,7
Hervorragend
7497 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Das haben sich andere Leute angesehen
So far so good
So far so good. Cooling works great. Just waiting on winter to try heat pump.
25. Juni 2026
Antwort von Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Dehumidifier 24/7
I have been using my dehumidifier 24/7 for over 1 month now; emptying it 3x daily. It won't stop raining in Alberta so this dehumidifier was a must. It was the only brand I considered as the 2 previous purchases I've made over 5 years ago all still function well, so I know I can trust this brand.
22. Juni 2026
Antwort von Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
I was sent a used part
I was sent a used part, I contacted customer service but didnt get a reply reguarding my issue.
26. Juni 2026
The product delivered was as stated and…
The product delivered was as stated and has been working well since installation.
9. Juni 2026
Antwort von Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Best way to get air conditioning
Came within a week, glad to be not in a hot, muggy house this summer. The only issue I had was with the floor version the pipes terminate inside where a door on the side provides access to the connectors. Bending the copper around two small corners behind it without ruining the pipe is hard. I'd prefer if they extend outward through the wall opening to be connected outside like the wall versions do. To mitigate, the hole should be in the bottom corner on the side of the connectors. Sound wise, they are almost silent inside and out. Energy wise, there hasn't been a huge bump in power consumption. I'm hoping to see a drop this winter.
25. Juni 2026
Antwort von Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Antwort von Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Service à la clientèle efficace lorsque…
Service à la clientèle efficace lorsque j’ai reçu mon appareil qui était endommagé. Très satisfait du produit depuis quelques semaines suite a l’installation
22. Juni 2026
Antwort von Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Antwort von Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Reliable and economical.
23. Juni 2026
Antwort von Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
I have installed 100s of your products
I have installed 100s of your products, I stand behind your brand and I push them more than anything.
Keep it up.
23. Juni 2026
Antwort von Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Antwort von Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Quick easy transition
Quick easy transition, ordered sent and done.
Clean and simple process, good online support. Great web page. your doing well.
23. Juni 2026
Antwort von Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Antwort von Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
So far it’s working great love it thank…
So far it’s working great love it thank you. It’s my first heat pump and it’s everything and then some that I expected.
23. Juni 2026
Antwort von Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
A positive experience from start to…
A positive experience from start to installation.
Your phone representative was excellent to deal with, the unit arrived quickly and safely, and we are very pleased with quality, looks, and operation.
“Well done, Senville!
22. Juni 2026
Antwort von Senville
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service.
If you require support for your unit, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Please reach out to us if you believe we can be of further assistance.
Thank you,
Customer Care Team
Antwort von Senville
Merci d’avoir pris le temps de partager vos commentaires avec nous. Vos remarques nous sont précieuses alors que nous nous efforçons continuellement d’améliorer notre service à la clientèle.
Si nous pouvons vous apporter une aide supplémentaire de quelque manière que ce soit, veuillez nous contacter au 1-800-242-4935 ou par courriel à customer-care@senville.com.
Merci,
Équipe du service à la clientèle
Parts where exactly what I needed and…
Parts where exactly what I needed and delivery very good
22. Juni 2026
Antwort von Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Great product and easy installation
Great product and easy installation. Only down fall was head unit was damaged when shipped. But quick replacement was expedited.
22. Juni 2026
Antwort von Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Antwort von Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
Loving our AURA 18000 BTU dual zone…
Loving our AURA 18000 BTU dual zone mini split tremendously. Had it professionally installed in June and could use the Heat pump right away to get comfy thru the cold spell that we experienced at that time. Now in the middle of July using it for cooling while having a heatwave is also absolutely fantastic.
Highly recommend Senville for their products.
19. Juni 2026
Antwort von Senville
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing customer-care@senville.com.
Thank you,
Customer Care Team
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