From contacting them, they kept me informed every step of the way. What time they were coming, if they were going to be late etc. The engineer was polite, helpful and very efficient, he informed me if... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I have used this company many times from annual boiler check, installation of a new radiator, cleaning all my radiators and recently an unvented water tank. I have found all the staff from initial ph... Mehr ansehen
Unternehmen hat geantwortet
We had our boiler serviced by Josh on the anniversary of S O’Brien fitting our boiler last year. Both dealings have been friendly and professional. I would thoroughly recommend them to anyone
Unternehmen hat geantwortet
2 day boiler swap carried out by Adam & Steve. Excellent work all round, Safe and clean working environment throughout and kept me updated with everything they were doing. Cleaned up when job was comp... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
S.O’Brien Heating Solutions prides itself on being a well reputed local family run company, providing all your central heating and hot water needs. With continued growth and improvement, S. O’Brien Heating Solutions is a company you can trust and rely on. We are a business who offer a range of services from heating repairs, gas safety certificates for landlords to boiler installations and gas appliance servicing. All S. O’Brien Heating Solutions gas engineers are qualified by legal statute and independent industry assessment as gas installers competent in dealing with both natural gas, LPG (liquefied petroleum gas). Our engineers are not only trained and qualified to the required Gas Safe standard but have extensive product training from leading boiler manufactures and controls systems.
Kontaktinformationen
Vereinigtes Königreich
- sobrienheating.com
4,7
Hervorragend
153 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 16 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Disgusting company DO NOT USE!
Disgusting company! DO NOT USE!!!! STAY AS CLEAR AS POSSIBLE!!
GODFREY the engineer who came to my grandmothers house to do a yearly inspection on her boiler stole from my vunable grandmother. The company could not care less. And in the managers words or whoever I spoke to words "Why would an engineer steal £70 when they earn hundreds in just a morning" The pleasant gent who likes to talk down to women not to mention a narcissist. The crime IS in the process of the police and has been reported via online on the 06/10/2021. The person I spoke to yesterday was poorly dealt with the situation and in his words again "I'm not prepared to go into full details about it all" I'm sorry did I need an appointment to discuss about one of your employees stealing?
It seems they don't care about their customers and when bought up from someone who isn't vunable they get defensive, laugh, and speak down to them. I got who I spoke to wrong. But either way what type of company speaks to their customers like that? What type of company thinking it's ok to speak down to someone. A company like this should not be ran by people like this and when the tables are turned and I write this review I get a phone call from the manager? Or a supervisor?
This review is purely to earn vunable customers or families thinking that they should use this company. Please don't honestly go elsewhere.
6. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von S O'Brien Heating Solutions Ltd
Hi,
Following our visit in July we were contacted and advised of an alleged theft from a property. The attending engineer was suspended from all duties with immediate effect pending an internal investigation, at this point the customer was also given advice that this is a criminal matter and must dealt with by the police.
There has been no further contact until your phone call yesterday. Your review regarding the Managing Director is untrue, as you have not spoken with him, due to him currently being away from the business.
As a business we ensure that all our field based employees are of sound character including the completion of a Disclosure Barring Service check and are regularly monitored.
I have called you this morning and left a voice mail to discuss further.
Very unhappy with the boiler servicing
Very unhappy with the boiler servicing. He did not complete all the checks on the list & told me that he
Didn’t have the authority to check filter which is a vital part of boiler check annually
Apparently British Gas use this company for services. DON’T
3. September 2021
Bewertung ohne vorherige Einladung
Excellent...
Had my boiler serviced today...engineer phoned at 8am gave me a time when he would arrive. Arrived on time smartly dressed with a mask was polite what more could you want. Two weeks ago had an electrician from S O'Brian and received the same treatment...highly recommend
13. Juli 2021
Bewertung ohne vorherige Einladung
excellant engineer polite checked out…
excellant engineer polite checked out everything and tightened loose thermostat on radiator in wet room 5 stars more like John others before are gone in 10 mins
23. Juni 2021
Bewertung ohne vorherige Einladung
5 star engineer
I do reviews only if I have very bad , or excellent experience. Mediocre do not deserve my reviews....
And this one was a 5*!
I have had this morning attending engineer Nishard Jones, who was servicing my boiler and have to say that he is a dream of every customer ( in professional way lol)!
He came very prepared, even with own ladder! Very professional, have done servicing in depth ( unlike others I had before, in 5 min are out of the door), answered my questions, knowledgeable, experienced, polite, willing to go an extra mile to help customer with advise. I have a radiator that no one could fix, Nishard just removed valve, did few knocks and heating is on! Amazing!!! We need more engineers alike, who know their trade and making customers satisfied.
23. April 2021
Bewertung ohne vorherige Einladung
Professional
Professional, friendly and efficient service, have used them before and will definitely do so again
9. Jänner 2021
Bewertung ohne vorherige Einladung
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