Spares Hut Bewertungen 

No part for over 3 months, no refund. The company have stopped replying and appear to have blocked my email address.

Promised a refund on an item I ordered in September (3 MONTHS AGO!!) and no refund in the timescale they advised. Steer clear - they don’t have the parts and they will keep your money.

Ordered a replacement battery for Shark Hoover, never received battery. can only contact them through email as phone lines don't work, I have received numerous emails from them including 2 saying they had processed the refund but I never received. This all started when I purchased battery on 15th October and I am still waiting on refund. anyone reading this should avoid this company like the plague as they are obviously a cowboy outfit

Dyson V11 Torque Motorhead
Estimated between: Nov 24 and Nov 29
1 £54.99.
No response to numerous emails.
Tel +44 333 335 5871 does not work. Just rings off immediately.
Live chat also tried many times. Absolutely no response. I now suspect this is a scam site.
Item tracking still says:
"Your order is confirmed
We’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipment status.
Current delivery estimate:
Friday, 24 Nov–Tuesday, 28 Nov

Please do not buy from these I ordered a part for a Dyson it took weeks to receive and it was wrong so I asked for a return label/address that again took two weeks they received the item and said they couldn't refund my PayPal as they were having issues and asked for my bank details still no refund!it took 6 months disputing this with paypal even though the part was returned and spare hut had acknowledge the return they still didnt refund me paypal finally agreed to return my payment as all my emails were ignored by spares hut

Either this company has staffing issues or they are fraudulent. I purchased an item to the value of £89.99 on November 9th and was notified that my order would be with me between Tuesday, 14 Nov–Thursday, 16 Nov.

My order hasn't arrived. Their website does not allow me the luxury of cancelling.

Their phone number +44 333 335 5871 is dead, as the well advertised chat function is useless. I had ONE email from them on Saturday 25th November that reads:

Hello, I’m sorry about the delay in responding to your enquiry.

I have asked our fulfilment team to update your order with the tracking details as soon as possible.

They normally reply within 24-48 hours. As soon as the order is updated, I will email you directly. Please let us know if you receive the order in the meantime.

If they do not reply tomorrow, then it will be on Monday morning. I do apologise for the inconvenience that you’ve had shopping with us and hope to get any outstanding issues resolved as soon as possible.

I have obviously not heard from spareshut.co.uk despite numerous attempts to email them, chat online etc...

I've managed to chat with what appears to be a human on their chat service which reads as:

Hello Jonathan, I’ve just passed this feedback to our manager. I will also check your order now to see if there’s any updates available. I can only apologise about the experience you’ve had shopping with us.

I will also forward this enquiry to our accounts team, who will be able to process your refund and help with any other outstanding issues if there’s no tracking details available on your account.

Please give me a few minutes to check this.

I will eventually receive a refund as it was paid with using PayPal and I've filed a complaint so I am really reviewing SPARESHUT.CO.UK to impress on people that this company should be avoided at ALL COSTS.

REGARDING THE REPLY FROM SPAREPARTS

The email address is the email address I have used since the beginning of this sham! They do not respond so it is highly suspicious that they would reply to a Trustpilot review!

Everything that could go wrong did. I will never use this company again. Simply awful

I'm disappointed with the company's service. My order was severely delayed, communication was poor, and all I received were unfulfilled promises. A frustrating experience overall.

WARNING DO NOT USE THIS COMPANY
NO PRODUCT DELIVERED
NO RESPONSE TO EMAILS
NO REFUND
SCAMMERS
28/11/23
You told me that weeks ago, I contacted your customer service and no response. I just want my £79.99 back

Do not order from them. I received an incorrect item which is incompatible with my Dyson hoover. Despite numerous emails and trying to call their published phone number I am several weeks down the line with no idea how to return the item and get a refund. Customer service is absolutely dreadful. I am now stuck with an item I cannot use and no way to get my money back. The phone number does not even ring. Avoid, Avoid, Avoid. (the one their chatbot gave me!)

PS - if your experience is anything like mine they will respond on here saying they are sorry and to contact their customer service at contact(at)spareshut.co.uk to discuss. This is a pointless exercise as contact at spareshut never responds to messages. So you may as well not bother.

Ordered an item over a month ago and it still hasn’t been dispatched. Does not respond when we’ve asked for an update, we have resorted to starting a credit card chargeback to get our money back. Could be a few months before we see a refund.

9 March 2024 update: still no response from Spares Hut, thankfully we were able to recover the cost of the item back via MasterCard.

Well…. I wish I had taken more notice of the negative reviews as I could literally rewrite them as my review but I didn’t and hoped I would have a positive experience.
I ordered a brand new V15 (not an exchange) and the communication before purchase was great! I paid through PayPal (thank goodness) and awaited delivery. The anticipated delivery date passed and I messaged, messaged again, messaged again and started to become concerned so then turned to email and emailed again. I finally got a what seemed computer generated response saying it had been dispatched and they would chase with their logistics company. I then emailed and asked for the tracking information and they told me they would ask for it. Why they didn’t already have it I don’t know. Then the communication stopped. Out of the blue I then received a Dyson delivery with a completely different name on it and on opening it was a complelty different item inside. It was a cyclone body for an upright hoover - no brand new V15 as ordered. I tried to contact and nothing!! I have opened a PayPal dispute and am awaiting a conclusion as I’m currently £450 out of pocket with nothing to show for it. So please think very carefully before using this company. If you want to spend money, not receive your item, have very poor communication and then have a lengthy wait to hopefully get your money back then crack on but I think I would rather learn from this lesson and always buy from a reputable, bigger company (even if they are slightly more expensive) 😢

In response to your reply, you will find several emails to the email address you have given sat in your inbox that have not be replied to already!! Including communication from PayPal. Perhaps you should look at these before suggesting I contact your ‘team members’ 😡

Ordered a replacement part for my Dyson. Wrong part arrived so I contacted customer services who advised I return it. I am nearly 90 days following return of this item with no refund. Every time I email I get a response saying they’ve passed it onto the relevant department but I never get a resolution or my refund. I would not order again from this company as they’ve confirmed receipt of returned item but won’t give me a refund!

Order arrived fairly quickly, happy with my experience product is great too cheapest price I could find

I placed my orders on the 11th Oct for two V15 Dysons with the trade in offer. One for myself and 1 for a relative. It's now been a month and I haven't received anything from Spares hut. The last communication was the 31st October and it's now the 13th Nov. I have had no choice but to report it to PayPal and open up a case for a refund. Please be cautious, even though you may or may not end up with your part or hoover is waiting a month and going through the anguish really worth it. They have no customer service and have no idea where your orders are or what they're doing. I am a very patient person but this type of behavior will lose you customers.

The company has emailed me regarding the orders but again I have lost contact. I will wait for the refunds on PayPal as the orders were not fulfilled. They did offer to fulfil one of the orders when we have ordered 2 vacuums but I don't believe them.

If anything changes I will edit the review.

Review update I have received 1 vaccum so far still waiting for the second vacuum.

PayPal refunded me the money for the vacuums although it's still to credit my payment method so I will have to resend the money for the delivered vacuum.

Waiting for the company's response. Upgraded the stars to 2 from 1 for half the delivery.

Just wanted to update the review. I have been in touch with Spares hut today managed to get a discount and pay for the vacuum. I have been told I will get an update about the second exchange tomorrow but I am guessing maybe another week or two.

The first vacuum we have had delivered i.e V15 DYSON DETECT ABSOLUTE is so amazing and my cousin is over the moon. Absolutely perfect and brand new. I am upgrading the stars to 3 as I feel they have tried to work it out.

Will update about the 2nd vaccum once it arrives. I actually told them to hold off the second order after I had received the 1st order until after the holidays.

I am just updating my review as I have now received the second hoover. I had a DYSON V15 DETECT TOTAL CLEAN delivered today instead of the V15 DETECT ABSOLUTE but I am still happy with it. I don't know what the difference is but I think it's only a tiny difference between the two. Absolutely thrilled about it. So happy with Spares hut. Contacted them on 25th January 2024 for the 2nd hoover and I received it by 8th Feb 2024.

Thank you for giving me probably the best hoovers on the market at a discounted amount with the trade in deal. I am so happy. It was a long process but worth it.

I have had 3 dealings with spareshut before and all have been positive. This time ordered a Dyson clip in battery and waited 7 weeks. Sent 4 emails asking about it's whereabouts and even gave a further week, a week ago for spareshut to come good on my order.
I opened a dispute with PayPal this afternoon and they awarded me an instant refund.
Pay by PayPal and you have money back protection if it turns bad as it has this time for me.
I have emailed spareshut 5 times since they replied to this review asking me to contact them ASAP.
They have ignored me completely.
Don't buy from this seller unless you are prepared to wait at least 8 weeks for products which may or not be delivered.
If nothing else please make sure to pay via PayPal and your money is guaranteed and protected incase your purchase doesn't arrive.

Whether this is a scam site or just incompetence, they didn't send me my purchase. I strongly suggest you don't fall for their cheap prices and buy anything.
After waiting nearly two weeks for dispatch and still not receiving anything, I emailed the company. A few days later the reply said not to worry and my order was on its way. I waited another week and nothing. No dispatch email, no tracking number and of course no product.
Luckily, I had paid by PayPal who honoured their payment guarantee and refunded the money when told about the problem. Have to say well done to PayPal in this instance.
I personally feel this company is run by someone who has taken on more than they can manage. You can check companies house for info on their only director who is still quite young and maybe not got the hang of running a business yet.
In summary - stay away from this company. Save yourself the hassle.

Scam site??.Never received Dyson vacuum. Company doesn't respond. After reading some reviews I expected a delay but not 3 weeks!!!. It seems some of the positive reviews that state they have received items are also scammers and full of lies. Be very careful, I wouldn't touch them knowing what I know now. UPDATE - Dennis, until I get my item, it's still classed to me as a scam and find it hard to believe people are actually receiving items ( prove me wrong ). What happens if the delivery company turns up and you aren't in?? How do you give them the old Vac? Well dodgy if you ask me. Why deal with a company that won't even reply to emails.Not worth the stress imho.
UPDATE - A standard reply from them below. Have emailed on numerous occasions but never receive replies back. Let's try one last time 😀. UPDATE - As thought, sent email as per below request from them, no replies whatsoever. PayPal claim now in for money back. Hope I get interest on top of the money they have held for nearly 4 weeks !!!! 😀 SCAM!!!.
UPDATE - Received full paypal refund. If you want to take that gamble, make sure you are covered with credit card or paypal.

Scam, bought an Nvidia shield weeks ago, was supposed to be delivered between 24th and 30th October. No dispatch, no tracking number, no responses. Contacted the company several times, the silence is deafening and now the website doesn't even work. Definitely a scam. Beware.

Super happy with Dyson V15 deliver as exchange of old one, at an absolutely amazing price (neither the exchange programme now anything less then 2x the price offered found elsewhere AND they gave me a £20 voucher for the delay).
Did read all reviews before - and was half convinced all a scam, especially once delivery date passed and i started receiving noncommittal generic emails from customer services which seemed to just smell fake. Yet - two weeks after long stop estimated delivery date - it miraculously appeared on my doorstep (incidentally without any warning from spareshut).
From my own experience, and many others here - sparehut is clearly a price leader, and by a big margin; why on earth do they set unrealistic delivery dates when just stating 2x longer would still get the sale done (i saved c £500 on mine!) and ensure a delighted customer and none of the angry emails..