Spinny Bewertungen 

While selling my Car on Spinny everything was smooth. However when I wanted to purchase a car, I went to Sec 29 Spinny Hub Gurgaon on dated 31st Oct 2026 to check on some of my shortlisted cars.
I was asked to wait for 15 min due to crew members busy with other customers. I waited for more than 15 min. Everytime the front desk lady would come and ask me to wait for 5 more minutes.
While all this waiting time, I could not see more than 2 customers being attended.

There must be 4 to 5 crew staff, loitering around with ear buds stuck in there ears.
After almost 30 min of waiting, when I found that they are not interested to attend, I excused myself from the Spinny Showroom.

I told the front desk that "I experienced a Bad Service".

Maybe, they were estimating in there own ways, that I am not a potential customer.

I carried money and clear intention to purchase and drive home a Car.

They lost a potential sale.

After test drive, I addressed some issues regarding
Engine mounting, all 4 suspensions weak, speaker not working, spark plug issue, engine noise.
They promised me that everything will be done.
But now, engine noise staterd, every minor humps vehicle is touching under, no good suspension effect , this is really heartbreaking, it's my 1st car and these guys really cheated me, this car is with spinny more than a year, accessories belt issue, servicing not done properly, brake noise, suspension noise, interior cabin noise, what not?

Customer experience etc all is good. But by the end of the day we’re here to sell a car and the website offers very basic figures.. their best cost also is lower than your neighbourhood mechanic will offer to pay and hence I wouldn’t come back and waste my time and effort of 100s of calls with all these details. People come and take 100s of pictures and make the smallest offers

My purchase experience at the Spinny Hub in Howrah was very good and I ended up giving them 5 star reviews across platforms.

However, the service experience is terrible. I had taken the additional warranty pack worth ~25K but now I think it was a mistake. I needed a service done and booked pickup through the app. It was hassle-free till here and then the issues started. They initially informed me over message and through their app that the pick-up will be at 10 am. I scheduled my day accordingly. Waited till 11am and reached back to the Help Centre (where you can’t directly call and have to wait for a call back). Later got a message that the pick up has been rescheduled to 4 pm.

Once the car was picked up I got an update on the app and a message that my car has been received at the service centre. And that’s it! Been radio silence since then. No update on diagnosis. No updates on even any timelines as well. It’s been 36 hours since then. I had reached out to the call centre (same issue of having to wait for call backs) twice and they informed me on both occasions that they will update me on the status of my car within 30 mins. Guess Spinny works on a different temporal dimension as I waited the entire day and the call never came through. This is frustrating and possibly one of the worst experiences as a customer. I am not expecting them to complete everything in a jiffy but getting a call back with a basic update is the least that one can expect. Very disappointed.

worst experience. Wasted my whole weekend, they booked 6 visits but coudn't manage to come once. esclations doesnt work here. either valuer or their handler or customer services, no matter who u talk to all waste of time.

I had raised a request to sell my vehicle through Spinny. An executive visited on time, inspected the vehicle, and appeared satisfied with its condition. I subsequently received a quote from Spinny.

At the same time, I had also received a considerably higher offer from a private buyer. However, I chose to proceed with Spinny because I have had an extremely hectic schedule over the past few months and expect it to continue for a few more weeks. Additionally, having had a poor experience selling a previous car privately, I felt Spinny's end-to-end support and handling of paperwork would justify accepting a lower price.

After several discussions regarding the valuation, we eventually reached a point where we had almost agreed on the final price. During my last conversation with your executive, I was informed that the listing would be updated, I would need to upload the required documents, and the vehicle would be picked up the following day.

Since then, there has been complete silence from Spinny. I have received no explanation regarding the status of my request. I am left with no idea about what happened after being led to believe that the transaction was moving forward.

I chose Spinny expecting professionalism, transparency, and reliability. Unfortunately, this experience has been extremely disappointing

Very very helpful person with customers. Right time action. And right time reply. Good.
Thank u so much Abhishek ji and spinny team.

Good Service. Thank you.

Had a pretty smooth experience buying a car from spinny. The car was delivered on time and the overall delivery process was well organised.the car was presented well and everything was explained properly before handing it over ,a hassle free experience and i am having with the Purchase.

Really thankful to spinny, they have addressed my concerns and ensur d a satisfactory resolution. I appreciate the prompt support, regular updates, and the effort taken to understand and resolve the issue. The overall communication was smooth and reassuring and I am happy with how the matter was handled

Purchased I10 Nios petrol automatic from Assured category 2 months ago but later found out the bonnet, both back doors were heavily damaged and rework not done appropriately with child lock buttons missing and improper fixing of bonnet, even repaint was not done appropriately. Radiator fan failed leading to engine overheating which they replaced as under warranty. Overall, the sales persons boast that Assured cars are very good in condition, which is entirely false. The car back doors making vibrating noise while driving on rough roads. If customer questions, the sales executive sarcastically replies that we are not selling showroom cars. Very disappointed and request all to not trust spinny.

Worst service ever, do not pay any token or booking amount before watching car. As they they dont call back for the clarity nor their customer care no. Is answere by anyone. Yiubwill feel like helpless. So its better not to pay any amount in advance to them.
And spinny please look into this on a serious note.

I am trying to know the status of my refund but helpless. If yiu are unable to refund the booking amount instant then you do not have the right to use my money. Please initiate my refund asap my booking id is 1147431

I would like to thank spinny for making things right and ensuring my concern was addressed. Thank you for the exceptional support and commitment until the issue was completely resolved. I had raised my concern, and it's fair that I share about their customer service. Spinny took the necessary steps to resolve the issue and i am satisfied with the outcome. A big thank you to their staff for the constant support and professionalism

**Very Disappointing Post-Sales Experience with Spinny – Repair Delays and Lack of Transparency**

I purchased a second-hand car from Spinny on 20 September 2026. Unfortunately, my car was damaged in an accident on 29 September.

I contacted Spinny the same day and raised a case at around 10:45 AM. I completed the requested forms and provided the available photographs. Due to documentation issues with the previous owner's insurance, the repair process could not proceed through the initial Maruti service centre route.

Between 29 September and 5 October, I repeatedly followed up to understand whether the car would be repaired at Maruti or at a Spinny workshop. On 3 October, I provided the Maruti estimate within approximately 30 minutes of being asked.

On 6 October, I handed over my car to a Spinny workshop at around 11 AM, following instructions from the support team. I was not given a job card, vehicle handover receipt or inspection report.

As of 9 October, I still had not received the repair estimate, despite repeated follow-ups and assurances that it would be provided. I was subsequently informed that the repair would be handled through Spinny's liability process because the insurance was in the previous owner's name. I am still seeking clear written confirmation of the applicable process, cost responsibility and repair timeline.

I have repeatedly requested a direct contact person or an alternative escalation channel, but I have not received the transparency I need. Most updates have required me to initiate follow-ups myself.

I have clearly communicated that I need my vehicle before 20 October 2026.

I purchased my car trusting Spinny, and I expected the same level of coordination after the sale that I experienced during the purchase process. I hope the company takes this matter seriously and provides a clear resolution.

People reading this review, please, please don't buy car from spinny, just don't. The initial experience is very nice, once the have your whole money and deliver you the car, you just have to roam around throughout your life with them, it's been 6 months i bought the car, no RC, I have been told from the first month sorry for delay, it will be sorted in maximum 3 weeks. Now it's the 6th month. And still they claim to get things done asap. I didn't knew their asap could mean years. Also I don't know why during trial run, both the times they bought car during night, whereas I booked for afternoon, also when when to repair a puncture few months back, the guy told the tires might burst anytime during long drives, reason DRY tyres... Even I didn't knew about this concept, the tyres have small small cracks which is probably because of car not driven much. But that could cause problems when driving at high speed at longer duration. So over-all not happy about the experience, if you can always buy new car. Or second hand from known dealer, rather than going for names. I don't know when I would get my RC now. Seriously 6 Months....

The most discussed service provider in India and most horrible customer service, service and solutions all uneducated and zero civics sense employee have been here in spinny they wouldn't provide you resale value either support and would argue with you for unnecessary things no handover to next employee everytime a new person calls and then all over again it seems like a joke 🤣

Good to see spinny taking customer concerns seriously. Thanks spinny for regular followups and solving my all the problems.

An appalling experience with Spinny.

I recently listed my car for sale through Spinny. Their surveyor was very impressed with its condition and upkeep and indicated an expected price range. Since then, their agents have been calling with offers barely ONE-THIRD of that amount. How does Spinny explain such an enormous discrepancy between its own surveyor’s assessment and its agents’ offers?

Even worse is the behaviour of the agents I dealt with: aggressive, disrespectful and dismissive, with an obnoxious “take it or leave it” attitude. A seller deserves basic courtesy and a transparent explanation of the valuation. What I experienced felt like bullying.

Spinny spends money building a trustworthy brand, then allows its representatives to undermine it through their conduct. If this is how agents are trained or permitted to treat customers, the company needs to take a hard look at its hiring, training and accountability.

Low offers are disappointing. Disrespect is unacceptable. Based on this experience, I would strongly advise anyone considering Spinny to be wary of the initial price expectations and prepared for an deeply unpleasant sales process.

We sold our car Nexon Ev they deducted 3k from the total amount of the car and promised us to transfer them back in my account now it’s been 6 months the car has been sold and they are not responding. This is so unprofessional which doesn’t suits spinnny image be careful of this scam

I purchased this car from Spinny for ₹3,00,000. Within less than two years, I have driven the vehicle for not even 16,000 km. Throughout this period, the car has been properly maintained, and all required services have been carried out at an authorised service centre. The vehicle has never been involved in any accident or flood damage.

Despite this, when I approached Spinny for an exchange, I was offered only ₹1,00,000, which I consider completely unreasonable and unjustified given the vehicle's condition, maintenance history, and low usage.

What is even more concerning is that I was subsequently told that the engine is not in good condition. This raises a very serious question: if Spinny is now claiming that the engine has a major issue, how was the same vehicle inspected, evaluated, and sold to me for ₹3,00,000 in the first place?

This experience gives me a serious concern about the quality and transparency of Spinny's vehicle inspection and certification process. If vehicles are sold after being cosmetically prepared or "made up" without properly identifying and disclosing underlying mechanical issues, customers may be unknowingly purchasing vehicles with significant problems.

I received a call from +91 80 4891 4100 regarding negotiation. During the conversation, when I questioned why a vehicle that I had purchased from Spinny for ₹3,00,000 was now being valued at only ₹1,00,000, I was told, in substance:

“Who asked you to buy the car? We did not force you. You purchased it yourself.”

I found this response extremely disappointing, disrespectful, and completely unacceptable from a customer-service representative. A customer who raises a legitimate concern about a drastic reduction in vehicle value deserves a proper explanation based on inspection findings, market valuation, vehicle condition, and documented technical evidence—not a dismissive response implying that the customer is solely responsible for making the purchase.

This interaction has seriously damaged my confidence in Spinny's customer service and business practices. I expect Spinny to provide a transparent and evidence-based explanation for the ₹1,00,000 valuation, including the specific technical findings regarding the alleged engine issue, along with the inspection report and valuation calculation.

I strongly believe that customers deserve honesty, transparency, accountability, and fair treatment throughout the entire vehicle purchase and resale process. I request Spinny to review this matter seriously and provide an appropriate resolution rather than dismissing my genuine concern.