Spinny Bewertungen 

It’s. FRAUD Company. They only know one thing, How to Cheat!! They have expertise in cheating. Do not go there. It’s a loss of money and time.

I bought a Hyundai i20 from Spinny few months ago and it is working phenomenal till now. The car was for my dad and he loves it. I am planning to buy a car for myself soon from you guys again. I hope thats turns out good too.

Extremely Disappointing Experience with Spinny

My experience with Spinny’s car-selling service has been extremely disappointing. The biggest concerns are poor customer service, lack of transparency, and hidden charges.

It is surprisingly difficult to reach customer care when you have questions or need clarification. More importantly, certain charges and deductions are not clearly disclosed upfront, which creates an unpleasant surprise during the final transaction.

A company dealing with high-value transactions like car sales should provide complete cost transparency, clear communication, and easily accessible customer support. Customers should know exactly what charges will be applicable before proceeding, rather than discovering additional deductions later.

I expected a much more professional and transparent experience from Spinny. Unfortunately, the overall process has left me frustrated and dissatisfied. I would strongly recommend that Spinny improve its customer support and clearly disclose all applicable charges and deductions upfront.

I had a very disappointing experience with Spinny.
I was called for a car inspection and waited for around 3 hours. Before the inspection, I was told that the price would be shared with me after the inspection. However, I was not informed beforehand that my car would be put into an auction process.

After the inspection, when I questioned why this auction process had not been explained to me earlier, the representative simply said that they do not explain all their policies upfront. This was very disappointing because I was specifically told that I would receive a price after the inspection, and the auction process was never clearly communicated to me.

I believe customers should be given clear and complete information before investing their time, especially when they are being asked to wait for several hours.

What was even more disappointing was the attitude of the representative when I said I would share my experience in a review. Instead of addressing my concern professionally, he responded that I could write whatever I wanted and that "nothing would happen."

This kind of attitude and lack of transparency can seriously affect customer trust. I expected much better communication and professionalism from Spinny

Really happy with my experience with spinny
My concerns were addressed and timely updates were provided
I appreciate all the support and resolution provided

SPINNY IS A FRAUD

RATING -10

I purchased a **Honda City ZX** from **Spinny** for approximately **₹6 lakh**, believing I was buying from one of India's most trusted used-car platforms. Unfortunately, my experience after the purchase has been extremely disappointing. While the sales process was smooth, the post-sales support has been frustrating, unresponsive, and, in my opinion, misleading.

The first major issue was with the insurance that was sold to me. Before purchasing the vehicle, I specifically asked the sales team whether the insurance was a **zero-depreciation policy** and whether I could arrange my own insurance instead. I was informed that the vehicle came with an **80:20 comprehensive insurance policy** and that I could not opt for my own insurer because Spinny handled insurance exclusively. Based on these assurances, I proceeded with the purchase.

However, when I later visited a Honda service center for repairs, I discovered that the actual policy was significantly different from what had been explained to me. This resulted in a much higher out-of-pocket expense during the claim process. Instead of acknowledging the discrepancy or helping resolve it, Spinny's support team simply redirected me to the insurance company. Even more disappointing, the support ticket was marked as resolved despite the issue remaining completely unresolved. I eventually had to coordinate directly with the insurer myself to get the claim processed.

The second issue has been even more concerning. I purchased an extended warranty and additional protection plans to ensure peace of mind after buying the car. Despite having valid warranty coverage, I experienced recurring braking issues involving unusual noise and vibration. I reported the problem to Spinny, but rather than diagnosing or fixing it, the support ticket was closed without any meaningful resolution.

The situation worsened when my car suddenly lost throttle response, and the engine warning light began blinking while I was driving. Considering the seriousness of the issue, I requested roadside assistance instead of risking further damage by driving the vehicle. The car was eventually towed to a workshop associated with Spinny. Unfortunately, even after the vehicle reached the workshop, I struggled to receive any meaningful updates. Every follow-up call resulted in the same response—that someone would update me shortly—but no one actually did. Messages sent through the app also went unanswered.

What concerns me the most is not just the delay but what appears to be a pattern in Spinny's customer service. Tickets seem to be closed simply to improve internal metrics rather than because customer issues have genuinely been resolved. This creates the impression of efficient service while customers continue dealing with unresolved problems. If this is indeed how customer support performance is measured, it raises serious concerns about transparency and accountability.

As a customer, I expected a premium ownership experience from a company that markets itself as trustworthy and customer-centric. Instead, I have spent weeks following up on issues that should have been proactively handled by the company. Customers purchasing used vehicles place significant trust in the seller, especially when it comes to warranties, insurance, and after-sales support. That trust should not be taken lightly.

I sincerely hope Spinny's leadership reviews not only my case but also its broader post-sales processes. Customers deserve accurate information during the sales process, transparent communication after purchase, timely support, and accountability when things go wrong. My intention in sharing this review is not simply to criticize the company but to encourage meaningful improvements so that future customers do not have to go through the same experience I did.

Based on my personal experience, while the purchase process was satisfactory, the after-sales support has fallen far below expectations. I hope Spinny takes these concerns seriously and works towards rebuilding customer trust through better service, greater transparency, and genuine ownership of customer issues.

Spent 4 hours at Gaur City Noida Hub with all required paperwork, only to be told the process couldn't move forward due to requirements that were never shared beforehand. Extremely frustrating and unprofessional. Lost my trust in Spinny.

Horrible experience. Evaluator never showed up after calling me 5 times to confirm.

I bought a car Hyundai EON in month of July 2026 this year and I was promised that it would not need servicing before 10000 km. However, after just 15 days of driving, car was not getting started and power window was not working even. Engine is also getting over heated so within short phase of purchase, it's a disappointment ans lastly even car is being deposited in workshop for inspection and service but none of their engineers can tell us what's the main issue and how long will it take to fix. It's a harrasment for people like us who has medical emergency at home and need car even at late night so I would suggest to check car properly before buying not go by outlook of car

Very bad experience car 10 july ko li hai 1 wash mein car ka color nikal gaya ticket raise karke car inke service center jama kiya hu ab tak car wapas nahi mili hai aur inke traf se kohi badiya response nhi hai naya car lelo purani mat kahridna spinny is not good buy new

Worst car-buying experience. Waited for over 1.5 hours at the Kandivali Viceroy Hub and no one bothered to attend us. Staff was rude, and even my home test drive was cancelled without informing me properly. If this is the level of service before buying a car, it really makes me question the overall customer experience. Extremely disappointed.

Terrible experience with Spinny, won't recommend anyone to deal with them. I purchased 2024 Hyundai Creta and the issues started to come from the 1st day. There is no support from them whatsoever. Now I have to take local Hyundai dealership help.

Very bad after sales experience. Vehicle started giving problem right after the extended comprehensive warranty. Looks like they buy old cars & service them just to manage for 3/6 months (their standard comprehensive warranty period 3 months. Paid extended period is 6months.) Inexperienced garage partners. Their App based customer care does not have human touch experience that you experience with other customer cares. Whatever the problem, raise the ticket through app & wait for their executive to call you back. Car prices are high compared to market. If you are lucky you may end up getting good car. Probability is very less. I bought 2 cars one after other only to find problems after some time. If you want to buy a used car, use your own network people to buy one. Be patient. Don't be in a hurry.

Worst service provider company I've ever seen.
Nobody answered your questions and take follow ups of your queries.
I am trying to get my r.c from last 7 months but unfortunately I have not received yet after so many requests.
My assigned manager never called me or message me for taking feedback.

Fed up 😔 Do not buy please

I just talked to Namrata Dhankhar . She guided me very well, was so polite and helpful i really appreciate her efforts. Thank you.

Extremely disappointing experience with Spinny.

Rahul Mishra initially quoted ₹4,90,000 for my Hyundai Creta, and based on that commitment, we agreed to proceed and scheduled the pickup. However, just one day before the pickup, I received a call saying the price had suddenly dropped to ₹4,60,000.

When I refused to accept such a huge last-minute reduction, they immediately increased the offer to ₹4,69,000. This only made the entire process seem inconsistent and unreliable. If they could suddenly increase the price by ₹9,000 after I declined, it raises questions about how the valuation is actually determined.

This kind of last-minute negotiation after a confirmed quote wastes the customer's time and causes unnecessary inconvenience. I expected transparency and professionalism from Spinny, but unfortunately, this experience was neither.

I cannot recommend Spinny based on my experience. If you plan to sell your car, be prepared for last-minute changes to the quoted price. Very disappointing experience with Rahul Mishra and the overall process.

Things happen.Important is that how does a service provider take onus ,empathise and work proactively to resolve.

I really thanks Sandeep from Spinny to understand my issue clearly and go out of way to get it resolved.

Many thanks Sandeep and Spinny team for wonderful job

Very disappointing experience with Spinny. Buying the car was smooth because the sales team was very supportive, but the real struggle started after delivery. Every time I contact customer support, I get the same response: “A ticket has been raised. Please wait.” Nothing gets resolved unless I keep chasing them for days. Their after-sales service is extremely poor, with no accountability or timely updates. I expected much better from a company like Spinny. I would not recommend buying a car from them if you expect reliable customer support after the purchase.

Went to see few used cars at Spinny Gaur City mall Ghaziabad 2 days back. I was astonished to see that car report given on spinny app for customers does not match with reports at spinny staff tablet that they use. Came across 3 such car reports - Slavia, Taigun and Verna. In all 3 reports...external damages and repair to the cars were far less reported on customer app where as in spinny staff tablet such incidents were much higher....Similar gaps of problem reporting were seen on mechanical items also such as brake system etc....
This clearly shows that not everything is transparent and every walk-in customer should keep his ears and eyes open and not to trust spinny blind folded just because they have Sachin Tendulkar as their brand ambassador. Total eye wash.

Thank you, Spinny, for proving that customer satisfaction really matters. My concern has been resolved, and I truly appreciate the efforts you guys put in. Also, thanks to Abhishek, who ensured regular follow ups and guided me throughout the process.