Spinny Bewertungen 

Buy from Spinny if you really love being scammed. Otherwise, please think twice.

Car: DL3CCP7240

I am writing this review because I genuinely wish someone had told me this before I bought my car from Spinny.

The main reason I chose Spinny was not because I couldn't find a used car elsewhere. There are plenty of options. I chose Spinny because I thought I was paying extra for trust.

I assumed their professionals would properly inspect the car, identify existing issues and give me a reasonably reliable car. Their inspection reports and the overall buying experience gave me that confidence.

Unfortunately, that confidence didn't last very long.

For the first 1–2 months, the car was running fine. After that, I started noticing excessive vibration and juddering. It wasn't normal 3-cylinder vibration. The car was shaking and juddering badly, especially at certain times.

I contacted Spinny's mechanic/support team to understand what was happening.

The response I got was basically: It's a 3-cylinder engine, it will vibrate.

That didn't make sense because the issue was clearly more than normal engine vibration.

Eventually, I took the car to a Renault service centre.

The estimated cost came to around **₹60,000**, including servicing and repairs.

The major expenses included:

- Clutch overhaul: ₹16,500
- Both lower arms: ₹5,500
- Front shock absorbers: ₹7,000
- Steering rack: ₹8,500
- Silencer: ₹10,500
- Plus complete servicing and other repairs

What was even more frustrating was finding out that even basic things like engine oil and coolant servicing had apparently not been done properly.

And now, the latest issue is the speedometer, which has started giving problems.

That is honestly what has frustrated me the most. It feels like every few weeks or every month there is some new problem to deal with.

Fix one thing, then something else comes up.

I bought a used car because I wanted a reliable car, not a monthly subscription to a new mechanical problem.

My biggest mistake was that I didn't get an independent PDI before buying the car.

I trusted Spinny's inspection because that was the whole reason I chose Spinny in the first place.

Looking back, I wouldn't make that mistake again.

If you're planning to buy a car from Spinny, my genuine advice is:

Please get an independent inspection done before you make the payment.

Don't rely only on their inspection report. Take the car to a trusted mechanic or authorised service centre.

I would give minus 100 to Spinny for delaying transfer of ownership of my car and not refunding 5K to me. I sold my car in 2024. Their policy says within 180 days- vehicle ownership will be transferred. Its been more than 365 days, it has not been transferred. The person who bought the car is calling me incessantly to transfer the ownership. Spinny has shared my identity cards with them plus my phone number without my consent. I have been writing to Spinny to do the needful for over 2 months now. No action whatsoever. Worst platform for sellers and buyers both.

The spinny brand wasn't reliable i want everyone aware this type of fraud which i faced

Absolutely unacceptable delivery experience at Spinny Indirapuram.

I am writing this review while still sitting at the Spinny Indirapuram Hub at 10:10 PM, waiting for the delivery of my vehicle.

Vaishali Sharma from sector 48, Gurgaon office who was coordinating my delivery, asked me to come at 3:00 PM to take delivery. Later, I was asked to come at 6:00 PM. It is now 11:00 PM — more than 6 hours after the revised time — and there is still no delivery.

What makes this even more frustrating is the complete lack of communication.

For 3 days, I tried reaching Vaishali Sharma but she did not answer my calls. When she finally responded on her official WhatsApp, she said she was “on her way.” Apparently, she had been “on her way” for 3 days.

Today, I have been trying to reach her since 5:00 PM, but again, she has not picked up the phone.

This is not how a customer should be treated after making the effort to come to the hub for a scheduled vehicle delivery.

I then raised the issue with Pradyuman Chitravanshi, Spinny Indirapuram Hub Manager, and asked him to coordinate with the sales team. His response was that it would “just take 5 minutes.” He then picked up his bag and left.

And now, at 11:00 PM, I am still sitting here with only one employee around, waiting for someone to take ownership of the situation.

This is not just a delay. This is a complete failure of customer service, communication and ownership.

Spinny talks about trust, transparency and customer experience, but experiences like this completely undermine those promises.

When a customer is made to come at one time, then another, and is left waiting for hours without proper communication, what exactly is the customer supposed to trust?

Vaishali Sharma and Pradyuman Chitravanshi — this level of communication and ownership is simply unacceptable.

And Spinny management should seriously look into how customers are being handled at the Indirapuram Hub.

A company’s reputation is not damaged only by bad cars or bad products. It is damaged by how its employees treat customers when things go wrong.

After everything I have already experienced with Spinny, this delivery episode has only made the situation worse.

Spinny — this is not customer service. This is making the customer chase your employees for something that should have been handled internally.

#Spinny #CustomerService #SpinnyIndirapuram #UsedCars #CustomerExperience

Ticket ID: 2730280

I want to share my very serious experience with Spinny.

I purchased this car from Spinny on 5 August. On the same day, after driving only a few kilometres, I noticed that the AC was not cooling properly, although the fan was working.

The very next day, I gave the car to the Spinny service centre.

They kept the car for around 22 days and returned it to me on 27 August.

After driving the car for around 10 days, I faced the same AC issue again.

I sent the car back to the Spinny service centre, where they kept it for another 10 days. After getting the car back, I have now faced the same issue again.

In just two months, I have given the car to Spinny's service centre three times for the same AC problem, and the issue is still not permanently resolved.

This has now become a serious safety concern.

Recently, I was travelling with my sister and there was a two-month-old baby in the car.

The outside temperature was around 37°C, and suddenly the AC stopped cooling while we were travelling on the highway.

We were approximately 45 km away from home and got badly stuck on the highway in the afternoon heat.

The baby started crying because of the heat, and we were extremely worried and panicked about the situation.

This is not just an inconvenience anymore. When a car's AC repeatedly fails, especially while travelling with a small baby in extreme heat, it can become a serious safety and comfort concern.

I trusted Spinny because I believed the car had been properly inspected before being sold to me.

But if the same major issue continues to occur repeatedly, I seriously question what kind of inspection was actually done before selling this car.

I had also informed Spinny about the AC issue within the initial 5-day return/exchange period.

At that time, I was assured by the Spinny team that the issue would be completely resolved and that I would not face the same problem again.

I trusted that assurance and did not return or exchange the car. Now the 5-day period has passed, and I no longer have the option to return the car.

I feel extremely disappointed because I trusted Spinny's assurance, but I am still facing the same issue again and again.

My personal experience has been extremely disappointing, and I would request everyone to think carefully before purchasing a used car from Spinny.

Spinny Ticket ID: 2730280

Thank you, Spinny!

Purchased a second hand dzire in just next 9 days the AC stopped working & we were on highway with the extreme heat we travelled another 2 hours.Tried calling the spinny hub manager he didnt even answered a single call , tried calling other perosn from the hub non answeing the call, while taking the car they nearly called 7 times in a day that too many other people called to buy the car on the next day they even pressured me so much that they will deliver the car at my home. Registered a complaint on spinny took car to the car garage the repair guy was so pathetic he didnt even knew what is wrong with the car he was not able to find it out & was insisting me to drop my car so he will make a job card & further they may take it for the inspection. wasted 2 hours in the garage at the end he said might be compressor & asked me to show outside & confirm. They were pressuring me to keep the car & estimated repair time 4 days which they were yet to identify the actual cause, again tried calling the sales person non responsive they were. pathetic experience. Again now i have to travel 250kms non ac in the extreme heatwave. Just in 9 days the AC compressor compd off. worst experience ever. Can understand clearly the car sales is only to complete the targets & you will become a next fool.

Got my car physical inspection done yesterday and there seems to be no one who can figure out how to get me a quote. The customer service team promises call back. I have received numerous call today from AI agents which again promise call back. Been pretty disappointing.

⭐️ Very Disappointed with Spinny’s Buyback Experience

I purchased a 2023 Kia Carens Prestige Plus 1.5 Turbo Petrol from Spinny for ₹14.68 lakh on 30th July 2025, when the car was a 1st-owner vehicle.

Recently, I decided to upgrade to another car through Spinny itself, considering their Buyback Guarantee policy. However, after the inspection and evaluation, the backend team offered me only around ₹8.45 lakh for the same car, which is now a second-owner vehicle.

I understand that cars depreciate and that ownership count affects resale value. But a depreciation of around ₹6.2 lakh within just one year feels extremely disappointing, especially when the car is in mint condition and has been maintained very well.

The car still has manufacturer warranty coverage, an 8-year zero-depreciation insurance policy, and is in almost brand-new condition. I have also invested significantly in maintaining and upgrading the vehicle.

What disappoints me the most is that I was considering upgrading to another vehicle from Spinny itself, based on the confidence I had in their buyback policy. But the valuation offered has left me feeling that the buyback promise doesn’t match the expectations created at the time of purchase.

I am not expecting to recover the entire purchase price, but ₹8.45 lakh for a well-maintained 2023 Kia Carens Prestige Plus 1.5 Turbo Petrol feels far too low compared with what I invested and the vehicle’s current condition.

As a customer who has already purchased a car from Spinny and was willing to purchase another one, this experience has been extremely disappointing.

Spinny needs to provide more transparency on how their buyback valuations are calculated and what customers can realistically expect under the Buyback Guarantee.

Currently, I am an unsatisfied customer and this experience has seriously affected my confidence in Spinny.

WORST AND MOST FRUSTRATING EXPERIENCE WITH SPINNY

I purchased my MG Hector from Spinny on 27-Feb-2026, paying a premium and trusting their so-called inspection report, quality checks and “Spinny Assured” promises.

Within just 5–6 days of purchase, the car developed a serious gear-jamming / hard gear-shifting issue. I reported it immediately.

From that day until today, Spinny has FAILED to provide a permanent solution.

I have gone through around 7 workshop visits, repeated diagnosis attempts, temporary fixes, failed repairs, endless follow-ups, poor coordination and generic scripted responses.

Spinny eventually arranged clutch-related repair work where I was made to pay 50% of the cost myself. Spinny later confirmed that the Clutch Kit and Clutch Master Cylinder were replaced.

And what happened after spending money and wasting more time?

THE SAME ORIGINAL PROBLEM RETURNED AGAIN.

I finally took the vehicle to an authorised MG service centre. MG documented non-genuine/outside clutch assembly components and recommended replacement of the clutch assembly and flywheel, with an estimated repair cost exceeding ₹85,000.

Even after sharing this with Spinny, cooperating again and again, handing over the vehicle repeatedly and giving them multiple chances to diagnose and resolve the issue, Spinny still failed to provide a permanent solution.

After I exposed the issue publicly on social media, Spinny suddenly created another escalation ticket. That ticket remained “under progress” for about a week, and after making me wait yet again, I was finally informed that Spinny will not support me any further.
This is absolutely pathetic.

In my experience, Spinny is extremely active and professional until they take your money. Once a serious post-sale issue appears, the experience changes completely — delays, excuses, failed diagnosis, warranty loopholes, poor accountability, scripted replies and repeated attempts to escape responsibility.

I seriously question the credibility and actual value of Spinny’s inspection report and quality checks.
If a high-value premium car develops a serious drivability issue within days of purchase, WHAT EXACTLY DID SPINNY INSPECT BEFORE SELLING IT?
If the same issue remains unresolved after around 7 visits and multiple repair attempts, what exactly is the value of Spinny’s so-called after-sales assurance?
I have wasted months of my professional time, personal time, money, fuel, travel and mental peace because of this one vehicle.

After this complete experience, I genuinely feel BADLY CHEATED, MISLED AND LET DOWN BY SPINNY. The entire experience feels deeply misleading and completely opposite to the trust and confidence created before purchase.

I also find it extremely concerning that after a Spinny-arranged clutch repair, MG later documented non-genuine/outside clutch assembly components, while I repeatedly struggled to get proper component-level repair details and transparency from Spinny.
This is not just about one ₹85,000 repair bill.

This is about a serious issue appearing within days of purchase, repeated failure to diagnose it correctly, a repair for which I personally paid 50%, the same issue returning, around 7 workshop visits, months of wasted time, and finally Spinny simply saying “no further support.”

I am now proceeding through the appropriate legal and consumer-redressal channels with the complete evidence I have preserved — emails, complaint history, repair records, payment proof, videos and authorised MG findings.

My advice to anyone considering an expensive used car from Spinny:
DO NOT BLINDLY TRUST SPINNY’S INSPECTION REPORT OR SALES PROMISES. Get the vehicle independently inspected at the manufacturer’s authorised service centre before paying.

7 visits. Months of follow-up. Money paid from my side. Same issue unresolved. Finally Spinny walks away.

Extremely poor accountability. Extremely poor after-sales support. Completely unacceptable experience.

Wanted to give negative rating.....
Unreliable service, misleading promises, and holding onto customer money.
This company operates entirely on unfulfilled claims and unprofessional way sales. They have newly hired sales reps whose only goal is to be closing deals by promising features, timelines, and services that the operational team clearly cannot deliver once your payment is completed. The internal management is completely disorganized, leaving customers stranded once the deal is signed.
Due to their failure to honor the commitment, I requested a refund for my ₹10,000. It has now been over 5 days with zero resolution, zero clear updates, and complete inaction from their end. My case is from vidyavihar hub Mumbai.
Note to management: Do not respond to this review saying "Please reach out to us, we'd love to resolve this" or "We are looking into this." You have had my details and you choose to do nothing and do fruade of 10000 rs. Actions speak louder than automated PR replies, and until my full refund of ₹10,000 is processed, this review stays as a fair warning to all customers. Please be very very careful with Spinny.

Very bad experience in selling the car. Their field agent are still coming since 2 days for evaluation. Saturday time was 11 am and 11.15 am I was informed it was canceled. Rescheduled on Sunday 27th Sept, technician said he will come 3 to 4 times however he never came. 2 days wasted coz of spinny

Got my car home honestly. The experience was really smooth.The delivery was on point, everything was explained properly by Mr Sunil and the car was on great condition. Really got the best deal!!
Thank you spinny

“Disappointed with the response after purchase”
I purchased a Honda BR-V from Spinny on 24 September 2026. After reviewing the vehicle inspection report and noticing several restored/repaired structural and mechanical components, I decided that I did not want to retain the vehicle.
I contacted Spinny on 25 September and requested to surrender/return the car under their 5-Day Money-Back Guarantee. However, despite making the request within the applicable period, I have still not received a proper response or confirmation regarding the return process.
My concern is not only about the condition of the vehicle but also the lack of timely communication after I requested the return.
I request Spinny to acknowledge my return request immediately and provide clear instructions regarding the surrender of the vehicle and refund.
I hope Spinny resolves this promptly and honours the 5-Day Money-Back Guarantee.

Very disappointing experience with Spinny. The way the sales executives communicate with customers is completely unacceptable and leaves you questioning whether they actually want to sell a car.

Instead of being helpful and professional, the communication has been so poor that it has made me seriously reconsider buying a car from Spinny. A customer who is genuinely interested in purchasing a vehicle should not be made to feel like they are being inconvenienced.

This is not just about one bad interaction — it reflects very poorly on the overall customer experience. If Spinny takes customer feedback seriously, I expect someone from the management/customer experience team to call me and address this properly.

Spinny team, please contact me and explain how you intend to resolve this.

Absolute worst customer service. Their customer service staff were highly under trained and they can’t even communicate properly and they don’t have basic knowledge ok the general issues. Their tone is very rude and they will shout on you. I don’t know if they are short staffed or they are doing it on purpose, they always connecting me with this goon named AJAY, even though I have repeatedly requested them to not to connect me with him as he is highly unprofessional and literally threatening me in the call. I don’t know how they are getting positive reviews out there, they are just scamming people. I have hand a really traumatic and absolute worst experience with their after sales service team.
And they will hide all the problems of their cars as good as they can and once we bought the car by trusting them all the sweet talk will be gone and they will start treating you like literal garbage.

Fake comment by spinny.com it's fake site and fake customer handling please do not sell and purchase from spinny.com

I had a very disappointing experience with Spinny today.

I had never contacted Spinny. I had posted an advertisement on OLX to sell my car, and somehow Spinny obtained my number and called me to arrange an inspection. I accepted the appointment after they confirmed the expected valuation.

However, due to poor communication from their team, no one arrived for the inspection, wasting my time completely. On top of that, the repeated AI-generated calls are extremely annoying.

Spinny needs to improve its communication, respect customers’ time, and stop making repeated automated calls without consent.

Despite evaluation they gave the IDV value as the selling price. They are the only car selling body that don't have follow-up calls with customer to discuss or bargain on the price. Despite asking them and getting 'apology' messages no one will call. Thankfully I sold my car on another platform, but the Spinny troubles continued. Despite informing that I don't need their service as I had already sold my car, every day they call mentioning that evaluation price has expired hence can we go for auction. Unprofessional and Unorganized are an understatement. My sincere advice for those wanting to sell their car is to avoid Spinny at any cost. Since there is no option to give 0 starts, I am forced to give 1 star!

The person calling from Spinny does not seem to know how to communicate appropriately with customers. This was one of the worst customer service experiences I have ever encountered. There was a complete lack of basic courtesy and common sense while speaking with the customer. In all my years of experience, I have rarely seen such poor customer service.