Star Parking Limited Bewertungen 

The whole process from phoning in advance of arrival through to delivery of our car on our return was seamless. The instructions and directions were clear, the driver was polite and professional, and there were no delays at any stage. We'll definitely use Star Parking Meet and Greet again.

We used Star Parking for a recent flight from Heathrow. On arriving the car park actually belonged to Holiday Inn, but was being used to house migrants. The car park was full so we did not have a dedicated space but had to leave the car at the side of an access road. Not exactly secure parking. The bus to the airport ow only runs once an hour as well.

Very impressive and flexible to assist when I gave wrong arrival time at Heathrow and they fitted us in. Very impressed with service. Quick a d friendly.

I’ve used Star Parking on a number of occasions now and have been really pleased with their service. I have never had to wait more than 5-10 minutes for their drivers to come and collect the car and also return it. I use their service which includes the carpark fees on collection and return and their prices are still very competitive. Highly recommended.

These guys are fantastic. Every time I have used them they deliver exactly what they say. The service is excellent and if you have a question you can email them and have a response in minutes. I've just arrived an hour ahead of schedule and they have accommodated me with politeness and courtesy. I will not use anyone else and highly recommend them. The price is also competitive.

Choose a different operator - one who informs you up front that you have to pay the short term parking fee at pick up and drop off (another £20+) and who is more transparent about waiting times. Yes, its busy, but dont say pick up is 20-30 minutes when it turns out to be 55 minutes. Their driver seemed misogynistic and was unapologetic and surly. His supervisor / manager was doing his best, but when yet another aggressive "colleague" crowds round whilst you are checking your car for damage, you know to avoid this mob like the plague in future.

I have been using Star Parking for more than 10 years for my Heathrow travels, several times every year.
They have never let me down and always do what has been agreed.
Star Parking are also very flexible and can accommodate changes to bookings without any hassle at all.
Excellent communications, courteous drivers, efficient management and always spot on time.
I warmly recommend Star Parking to anyone travelling in and out of Heathrow airport.

An easy website, clear information given for directions and the procedure for dropping off and collection. We were met on arrival in good time and very little wait on collection. Staff were friendly, have re-booked for next time, would definitely recommend.

Unfortunately when the vehicle was dropped off, it had long multiple scratches all down the length of the passenger side.

The vehicle was dropped off, and the guy handed me the keys and was quickly off. When I went to put my luggage in the vehicle I saw the damage and went to speak with guy but he was no where to be seen.

Reported the damage to the company with photos and evidence of the damage and have heard nothing back!

27.09

I have now provided picture evidence of the vehicle before the incident having no damage and you have send me pictures of the vehicle when collected with no damage, although is close to the hedge it is not touching. I have also provided images of the van in limited lighting and the scratches still visible as your argument was that the damage was not shown on your pictures due to limited lightening when collected.

Maybe the hedge did the damage but it was not committed by myself and possibly when it was driven away.

Either way found this whole experience to be exhausting and will not use your company again.

I’ve been using Star Parking for the last 2 years and they have consistently maintained a high standard of customer service. They are always very punctual which makes the arrival and departure of the airport seamless. The staff are always polite and my cars have always been looked after without the worry of excess mileage being put on the car (unlike some other companies I have used at LHR). On occasions when I have had long delays on my return to LHR the Star team have been very accommodating and extended my parking without issue making the sometimes stressful times less so. I would thoroughly recommend Star Parking to anyone travelling in and out of LHR.

Reza meet and greet customer service was outstanding. I was well received and given assurance about my car's safety. He made sure he understood when my flight will be returning so as to know when I will be met at terminal 5.

Always on time, always reliable at Heathrow, rarely have to wait longer than 5 minutes after picking up bags..

Very poor service. They took an excessive amount of time to make an appearance at Heathrow to collect our car, approximately 50 minutes from when I called them to notify them of my arrival and that was only after chasing them up a number of times.

Parking at the short stay car park was very chaotic.

Be warned they hit you with the car parking fee for the short stay car park when you arrive and when you depart which is not advertised anywhere when you book.

When I returned they took a ridiculous amount of time to answer the phone when I called to notify them of my arrival. It took them a lot longer than the 15-20 minutes they said it would take them to turn up.

I would not use star meet and greet again and I would definitely not recommend them to anyone.

First time using Star Parking and was a little bit worried, but I had no need to be. I picked them because they were less than half the cost of Official Heathrow Parking and much cheaper than Maple / Holiday Extras, all of which I've used in the past.

I had no problems and the service was exactly what you'd want it to be. I let them know my arrival and pick up times, called 20 minutes before getting to the car park and they were there to meet me.

On drop off they called me when they were there, which was literally as I was driving into the car park, so it was very easy to find them. On pick up, I called them 20 mins out and went to the pick up point and they called me when they arrived, again it timed out just right.

Have already booked again

Waited an hour for my car to be dropped off despite Star Parking originally telling me 20 minutes max. No apology no communication avoid at all costs

We did meet and greet at Heathrow , can’t fault them at all, fairly quick to collect the car and super quick to bring to us on return , no damage or signs car had been used . Recommended

Star parking made a very stressful time extremely easy! Having a total tyre blow-out on the way into Heathrow, I had to leave the car in the short term parking, with no way of it being moved. The Star parking staff member, Reza, arranged for the wheel to be changed (my car has no spare), so the car could be fixed at a local garage. I cannot thank them enough!

Brilliant meet and greet service, driver professional and on time! Would highly recommend.

My family had booked parking with Star and had a good holiday. Last day...about to travel back when the airline cancelled our flight back to Heathrow where our 3 cars were parked with Star. All the airline could offer us was a flight back to Gatwick and arriving near midnight without a way to get back to Heathrow!!

I contacted Star parking, and talk about stepping up to the plate and going above and beyond - Rez sorted out a transfer with one of their drivers, Kan, who took us to our cars at Heathrow. Both of them were fantastic. This is true customer service, and my hats off you all at Star. Thank you Rez and Kan.

I would highly recommend Star.

Have been travelling up and down the country for work for the last 6 months, and have built up a fantastic working relationship with Star Parking. They take the stress out of parking at Heathrow, and have consistently kept up great communication and have taken great care of our various company vehicles we have left with them. Highly recommend them and will continue to use them for the foreseeable.