Easy website (I hate doing things online)s, only suggestion I have is there is no where for comments e.g. my DVT was 24 years ago and it only happened as they plastered my leg by mistake as it wasn'... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Very easy to navigate through the website. Simplicity itself. The quote was roughly 50 percent less than other insurance companies, So well done Staysure. Roughly 215 Euro to cover 9 days in Canada an... Mehr ansehen
I recently had to speak to one of your phone consultants, Idris (over a couple of days) because of some difficulties with two policies for my wife and I that involved some complication. His call handl... Mehr ansehen
I purchased my Insurance from this company as was very useful knowing that I was able to declare a health issue I now have since falling and fracturing my ankle whilst visiting the uk. So well taken c... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
The Staysure brand has been providing travel insurance for people with pre-existing medical conditions across Europe since 2004. Staysure Expat is designed specifically for English speakers living in Spain, France and Portugal, giving expats the cover and support they need on their travels. All policy documents are provided in English, and our customer service team is English-speaking, with 24/7 support available whenever you need us for emergencies. We specialise in pre-existing medical condition cover, and can cover over 1,300 conditions*, alongside cancellation cover and medical expenses with up to unlimited cover. Additional cover options are also available, including golf and cruise cover, so you can tailor your policy to suit your lifestyle. *Subject to screening and acceptance. Staysure Expat travel insurance, as well as any other denomination, trading name, brand, or domain under which the products and services are marketed, is a trading name of Avanti Group Solutions, administered by Howserv Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros De Viaje Europaische Reiseversicherung AG, also known as ERGO Seguros de Viaje, Sucursal en España (Registered office: Av. Isla Graciosa, 1, 28703 San Sebastián de los Reyes (Madrid), España). Howserv Europe, S.L., with Spanish tax ID number (NIF) B88327333, is registered with the Spanish Insurances General Directorate (Dirección General de Seguros y Fondos de Pensiones) under number E0217B88327333.
Kontaktinformationen
Britannia House, 3-5 Rushmills Business Park, Bedford Road, NN4 7YB, Northampton, Vereinigtes Königreich
- +34 952 010 024
- expat@staysure.com
- staysure.com
4,7
Hervorragend
10 782 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Reasonable price for great cover
Delighted with the premium for our single trip cover. So easy to use and get cover. Amounts insured are very good too in comparison to other providers who charge a much more expensive premium. Will always get a quote from you.
16. Juni 2026
Forms quite easy to complete
16. Juni 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
No communication for a month - ghosted!
After trying to claim for my wife, I have received no communication for over a month despite sending 3 follow up emails to the company handling the claim and writing directly to Staysure, making a complaint. I chose this company because of the great reviews on here, but I am sorry to say that they are great until the point you need them. Very disappointed. I will persevere with trying to get someone to give me an update and will speaking to the ombudsman if that proves futile for another month.
2. März 2026
Antwort von Staysure Expat Travel Insurance
Dear Joshua,
Thank you for your review, I am sorry to hear that you haven't had a response regarding your claim. I have had a look at your policy and can see the claims team were last in it on 8th April.
Please can you check your junk/spam email folders in case they have emailed you and they have dropped in there, as this is usually their point of contact with you.
I have also escalated this to the underwriter and marked it as urgent so that they can chase it with the claims team.
My sincere apologies for the frustration caused.
Kind regards
Yvonne
Easy online booking as we have always…
Easy online booking as we have always received in the last, plus excellent price.
Thank you.
16. Juni 2026
Easy and used on other occasions
8. Juni 2026
Quick service on-line with immediate…
Quick service on-line with immediate quote and payment method.
15. Juni 2026
Bewertung ohne vorherige Einladung
Excellent service
Friendly informative sales person and I did not feel pressurized to purchase.
12. Juni 2026
Very easy to use, and excellent pice
I found your website very easy to use and it explains everything I needed.
Definitely recommend
15. Juni 2026
Bad claimhandling
The application process is easy and very straightforward, the pricing is good. The spanish desk is cooperative. But…after submitting a claim, the communication stops, other than automatically generated replies.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Staysure Expat Travel Insurance
Dear Klant,
Thank you for posting your review. I am sorry to hear about your recent experience when making a claim.
May I refer you to the below details in relation to making a complaint if you wish to. It will be handled by the claims relations team via the underwriter and they will complete a full investigation. This information can also be found in your Policy Wording, but I have also listed it below for your reference.
Apologies for the disappointment caused.
Kind Regards
Michelle
Customer Services Department
ERGO Seguros de Viaje
Av. Isla Graciosa, 1
28703 San Sebastián de los Reyes
(Madrid), España
Email: sac@ergo-segurosdeviaje.es
Ashley on the fone was very helpful
Ashley on the fone was very helpful. Your explanations and documents r clear
14. Juni 2026
Easy to get a quote and pay for a…
Easy to get a quote and pay for a policy- peace of mind.
14. Juni 2026
Staysure always seems to be cheapest.
Staysure always seems to be cheapest.
I spoke to your agent who was very helpful.
I was going to get a year's cover but struggled with you taking payment, but i was given no error message to correct the problem and pay. OK this time for one trip.
12. Juni 2026
Very easy to follow on instructions
Very easy to follow on instructions. Seams very good coverage for the price
7. Juni 2026
Attentive Polite Staff
12. Juni 2026
Easy questions clear easy instructions
12. Juni 2026
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