Superprof Canada Bewertungen 1 581

Superprof has tons of tutors on their site who put ‘available to meet in a public place’ but when you message them, they are only willing to sit in their own home, do a videocall, and have you send them $40-50 per hour. Don’t waste your money on a subscription

BECARE FULL
They will charge you right away with false claims for first class free, as it never happens, My son tried contacting one professor through this platform, he met the professor who just gave intro about himself in that meeting and no study at all, and we were charged. later when i tried to contact them they don't have any one to answer and they blame the Professor as he charged us the money when contacted the professor directly he said I neve received anything yet.

Scam. They invent profs that are remote you don’t know where and make it sound like they are local for in person. AI pictures too. Run away!!!! Lost $45.

They made me pay 49 dollars a month. There is a hidden design pattern that you pay without realizing. Be careful!!!

They've been billing my card every month for four years after trying their site once.

It's on me for not noticing. But not impressed.

I originally was just trying to contact a tutor, but had no idea it would charge me 50$ just to do so. After realizing what had happened, I contacted support right away and received an email from Nils.
Within minutes, Nils had responded and fixed/clarified my situation and all with kindess.

I give four stars because it does not notify you really much at all regarding needing to pay simply to contact someone but I’m not going lower because Nils was a superb service member and should be valued highly.

We were looking for a tutor and decided to try Superprof Canada. We requested a tutor through the platform, and a deposit was immediately charged from our account. We were told that the tutor would contact us within an hour.

However, the tutor did not contact us within an hour, or even within the same day. We only received a response two days later. By that time, we had already found another tutor on a different platform who replied quickly and professionally.

We requested a refund because no tutoring service had actually been provided, but our request has been delayed for almost three weeks now. We keep receiving unclear explanations, references to “external conditions,” and still don’t have any resolutions.

This experience has been extremely frustrating and stressful. In our opinion, the platform is not customer-oriented, especially when it comes to supporting clients and handling refund requests fairly. According to Canadian consumer rights standards, refusing a refund for a service that was never provided is very disappointing.

Maybe this platform works well for teachers, but based on our experience, I would not recommend it for people looking for a tutor.

I am simply requesting a refund for a service that was never provided.

I had a very disappointing experience with Superprof.
The subscription and payment structure was not explained clearly enough during the registration process, and the overall service turned out to be very confusing from a customer perspective. The tutor only replied two days later, by which time I no longer needed the service, and no meaningful tutoring assistance was ever actually provided.
I requested a refund shortly afterwards, however instead of trying to resolve the issue fairly, customer support continued sending lengthy responses quoting their Terms and Conditions rather than addressing the practical reality that no real service had been delivered.
What makes this especially frustrating is that ordinary people work hard for their money and reasonably expect fair treatment when a service provides little or no actual value. In most normal consumer situations, customers are given a reasonable opportunity to cancel or request a refund when something was unclear, misleading, or never truly used in a meaningful way.
From my perspective, the platform’s billing practices feel misleading, inflexible, and not customer-friendly. Based on my experience, I would strongly advise others to be very cautious before subscribing.

Update: The company asked me to continue the discussion privately through Trustpilot, however no refund has been issued at this time.

Update: Despite no real lessons being conducted and no meaningful services being provided, Superprof continues to refuse refunds, dragging the matter out in lengthy, repetitive, and tedious email exchanges.

Instead of resolving the issue fairly and professionally, the support team constantly refers to the internal Terms and Conditions, asks for more and more explanations, and unnecessarily complicates the process for the client.

From my personal experience, I can say that this platform is misleading, inflexible, and completely unfocused. I sincerely regret signing up and strongly recommend that others think very carefully before signing up for this service or providing payment information.

I am from London Ontario using Superprof for awhile as singing lesson teacher. Their referrals have been great.

I have been working with Superprof for many years now, and I honestly have nothing to complain about. They do a great job of connecting tutors with potential students, and many of my current students found me through the platform.

Their system works very well: it automatically adjusts lesson times according to different time zones and consistently follows the payment transfer procedures. On the few occasions when I encountered a problem, I contacted their support team and received not only a quick response, but also a fast and effective solution.

I’m very happy to be one of Superprof’s tutors!

I was charged a student pass and never retained any services, when I wrote to the company to request a refund I was told I had agreed, and I contested this, although they never replie dback apart from claiming it was my mistake. This is called FRAUD

As a tutor, they are a great platform for getting new students. I've been on here for about 4 years now, and about 80% of my students come from here.

Overall it's a decent app, I found few students from thus platform but tutor competition is definitely high

Superprof is an awesome platform for both tutors and students. It provides a clear, well-structured system with rules and guidelines that protect both sides. As a tutor, I feel secure knowing there are transparent expectations, and as a platform, it makes communication and scheduling smooth and reliable. Overall, it’s a trustworthy and professional space for learning and teaching.

I had a great experience being a tutor at superprof. It gives an amazing platform for both students and teachers.

As a music teacher Superprof has been super helpful in finding new students both online and in person. Been using for about 8 months and it's been a great experience so far!

I had a terrible experience trying to cancel the monthly student pass. The cancel button is buried in the site and you can only cancel on a computer. I had received confirmation that they canceled it before finally funding the button. They lied and kept charging me despite me having in writing that it was canceled. They charged me basically $150 for 3 months when I canceled after the first month. Terrible service and refuse to refund you. Find a tutor somewhere else!!!! You have been warned.

Superprof has helped me a lot to get more students and also to use the platform to hit another teacher. I highly recommend ;)

As a Superprof Ambassador, I am incredibly proud to be part of a project that champions a truly multifaceted approach to online education. What sets this platform apart is its refusal to compartmentalize expertise.

Whether you are looking to master a traditional academic subject, a rare musical instrument, or a niche technical skill, Superprof offers infinite possibilities by bringing diverse fields of knowledge together in one place. It promotes a "protean" style of learning where curiosity has no limits, and I am honored to help support a community that makes high-quality, personalized mentorship accessible to everyone, everywhere.