Superprof Australia Bewertungen 1 797

Antwort von Superprof Australia

18. März 2026

Hi Trinh,

The Student Pass is a monthly subscription which allows students to contact tutor(s) on our platform for a minimum period of 30 days. It costs $69 per month and includes several benefits:

Unlimited Access: Reach out to as many different teachers as you like during the 30-day period.

Secure Payments: All payments made on-platform through Superprof are secure.

No Commitment: The Student Pass subscription automatically renews every 30 days, but you can cancel anytime from your dashboard by going to the Student Pass tab.

Free First Lessons: Most teachers offer a free first lesson (specified on their advert under their hourly rate), which allows you to take a trial session before committing to regular lessons.

Support and Guidance: Our team is here to support you throughout your experience with Superprof.

We do our best to make this information visible; it’s clearly stated on the payment page, in the confirmation email you received, in our Help Centre, and in our Terms and Conditions, which are always accessible.

Thanks again for your understanding, and please don’t hesitate to reach out if you need help finding a tutor or have any other questions.

Kind regards,

Antwort von Superprof Australia

16. März 2026

Hello Eral,

Thank you for taking the time to share your feedback.

Superprof is an online platform that connects students with independent tutors. You're able to start searching for the subject you’re interested in on our homepage. During your search, you can select whether you prefer online or in-person lessons, and you can enter your location when needed. You’ll then see a list of available teachers along with their rates.

Additionally, you can narrow your search by using the following filters: lesson type (in-person or online)​; distance (for in-person lessons); price range; level (beginner, intermediate, advanced, etc.); and average response time (e.g. under 24h).

Finally, to message a tutor, you’ll need to sign up for the Student Pass. This gives you unlimited access to all tutors on the platform for a minimum of 30 days. The Student Pass is not limited to one tutor only.

Once your lesson request has been accepted, you can cancel your subscription anytime from your dashboard.

Don’t hesitate to let our team know at gday@superprof.com if you need help with anything else.

Kind regards,

Antwort von Superprof Australia

13. März 2026

Hello Mira,

Thank you for sharing your feedback.

In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.

The Student Pass on Superprof is a monthly subscription that allows students to contact tutors on the platform for a minimum period of 30 days and includes several benefits:

Unlimited access: You can contact as many different tutors as you like during the 30-day period.

Secure payments: All payments made through the platform are processed securely.

Flexible subscription: The Student Pass renews every 30 days, but it can be cancelled at any time directly from the dashboard in the Student Pass tab.

Free first lessons: Many tutors offer a free first lesson (this is shown on their advert under their hourly rate), allowing you to try a session before committing to regular lessons.

Support and guidance: Our team is available to assist you throughout your experience on the platform.

We mention on our payment page that the pass is a “monthly subscription”, “without commitment and charged only if a teacher accepts your request”, and that it gives “unlimited access to all teachers in all subjects”.

At the time of your subscription, we also sent an email to remind you of how Superprof works in full. It specified that the subscription is automatically renewed every month until terminated by you.

In this case, it looks like you are already in contact with our Customer Support team, who are currently discussing a refund with you.

Thank you for bringing this to our attention and for giving us the opportunity to help find a solution.

All the best,

Antwort von Superprof Australia

9. März 2026

Hi Nikki,

We’re really sorry to hear that your experience did not meet your expectations.

The Student Pass on Superprof is a monthly subscription that allows students to contact tutor(s) on the platform for a minimum period of 30 days and includes several benefits:

Unlimited access: You can contact as many different tutors as you like during the 30-day period.

Secure payments: All payments made through the platform are processed securely.

Flexible subscription: The Student Pass renews every 30 days, but it can be cancelled at any time directly from the dashboard in the Student Pass tab.

Free first lessons: Many tutors offer a free first lesson (this is shown on their advert under their hourly rate), allowing you to try a session before committing to regular lessons.

Support and guidance: Our team is available to assist you throughout your experience on the platform.

If you connected with a tutor who advertised the first lesson for free but wasn't able to deliver it, then our team would be very happy to look into this and help resolve the situation.

Please feel free to contact us at gday@superprof.com, and we’ll do our best to assist you.