Superprof NZ Bewertungen 160

TrustScore 3.5 von 5

3,7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I have been with Superprof for three years and am grateful for how much they promote me. They are very helpful with how to create a winning profile and ways to become a super tutor. I've tri... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Hi, I am Fareeha and I am an English teacher living in Christchurch, New Zealand, currently. With Superprof, life became quite easy. Students approach me for various types of lessons in English. To... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Charged $59 without any services. Tutors that accepted my requested did not even read my requirements for study. For example, offered face-to-face - but once accepted said online only. Since a tuto... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

Still a lot to navigate around and would be nice to have ongoing updates after each lesson on payments especially if you have gone over time. Also would be great as a tutor if you can show days you ar... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

Vom Unternehmen geschrieben

Find the perfect teacher on Superprof.


Kontaktinformationen

3,7

Akzeptabel

TrustScore 3.5 von 5

160 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Do not use the Superprof website

Do not use the Superprof website. I thought you paid $59 for the month so I arranged a tutor. I have just discovered that Superprof has charged my credit card $59 a month for over about 16 months. I haven’t had any tutoring at all for over a year. I am trying to get a refund through the bank. The website is misleading. The business practice seems dodgy.

Superprof refused any refund. My view is that it’s business model is based on misleading and deceiving consumers. It doesn’t make clear in advance there is a automatic renewing charge, there is no need for that as it only takes a short time to choose a tutor, payment receipts are not emailed to consumers’ email addresses (which Superprof has) depriving them of knowledge of the renewals, there has been no change despite numerous previous complaints from others, and they refuse refunds. This all appears a deliberate strategy.

26. April 2026
Bewertung ohne vorherige Einladung
Superprof NZ-Logo

Antwort von Superprof NZ

Hello Chris,

We’re sorry to read about your experience and understand your concerns.

To clarify, accessing tutors on the platform requires a Student Pass. This is a monthly subscription which allows you to contact tutors and view their details across all subjects. We aim to make this clear at the point of payment, where it’s explained that the pass renews automatically each month unless cancelled.

After subscribing, a confirmation email is sent outlining how the service works, including the renewal terms. We also send a reminder shortly before renewal, giving you the opportunity to cancel easily if you no longer need access.

We appreciate that this may not have matched your expectations, and we’d really like to look into your situation more closely. Please feel free to get in touch with our team at hellonz@superprof.com so we can review this with you directly.

Best regards,
The Superprof Team

Bewertet mit 5 von 5 Sternen

Superprof NZ is a very good platform…

Superprof NZ is a very good platform with a wide range of tutors for different subjects. The website is easy to use, and it’s convenient to find a tutor that matches your needs and schedule. Overall, a very positive and helpful experience.

24. April 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The sign up is simple and whether…

The sign up is simple and whether you're looking for a tutor or doing some tutoring yourself I find that this is a good place to put an ad up or start. The students I have had are great and the tutor I went to was very understanding

31. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

I have been using this platform for a nice side hustle

I have been using this platform for a few years now and am mostly happy with it. They could have provided an upgrade guide or video when it was upgraded as the new format differed greatly from the previous one and at times it was frustrating to relearn everything.
Other than that, ticking over nicely.

31. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

A great way to advertise

I have been with Superprof for three years and am grateful for how much they promote me.

They are very helpful with how to create a winning profile and ways to become a super tutor.

I've tried advertising on my own and it's very expensive with little reach. I also joined another leading tutoring company and left quickly as it seemed quite scammy.

Superprof is 100% legit, they won't spam or bombard you or take massive cuts from your hourly fee.

I would recommend to anyone.

31. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Still a lot to navigate around and…

Still a lot to navigate around and would be nice to have ongoing updates after each lesson on payments especially if you have gone over time. Also would be great as a tutor if you can show days you are available to make propositions much smoother and easier.

24. März 2026
Bewertung ohne vorherige Einladung
Superprof NZ-Logo

Antwort von Superprof NZ

Hi Odessa,

Thank you for taking the time to share your feedback—we really appreciate it.

You’ll be pleased to hear that improvements to timetable management are currently in development, which will make it much easier to show your availability and streamline lesson proposals. We’re also in the process of rolling out a brand-new app designed to make the overall experience more intuitive and efficient for tutors.

Your feedback is incredibly valuable in helping us shape these updates, so thank you again for sharing your thoughts.

If there’s anything else you’d like to suggest, we’d love to hear from you.

Kind regards,
The Superprof Team

Bewertet mit 1 von 5 Sternen

This service tricks you into exorbitant subscription fees without informing you how tehy actually function

Superprof does not indicate whatsoever that they will be charging you for a subscription fee of 59$, but then they will charge you that amount monthly, making it seem like you are paying money directly for a lesson rather than simply paying them huge amounts of money.

27. März 2026
Bewertung ohne vorherige Einladung
Superprof NZ-Logo

Antwort von Superprof NZ

Hi Maxwell,

I’m sorry that some aspects of the platform weren’t immediately clear when you joined Superprof.

Details about the Student Pass are always available in our Help Center and in our Terms and Conditions.

On the payment page, we indicate that the Student Pass is a subscription, without commitment, and only charged if a tutor accepts your request. We also explain that it provides unlimited access to all tutors across all subjects.

When you subscribed, we sent a confirmation email outlining how Superprof works. This included a reminder that the subscription renews each month automatically until you choose to cancel it.

As an online platform, all our communication is done via email, so we encourage checking your inbox regularly.

Please don’t hesitate to reach out if you need help finding a tutor or have any other questions.

Kind regards,
Superprof NZ

Bewertet mit 1 von 5 Sternen

They will charge you even if their tutors are not available

Tried to get a lesson for something, choose a tutor, after me having to follow up a couple of times, the tutor wasn't on the platform/rejected the request. They still charged me for a lesson, and I am currently waiting to hear back from them about a refund. Terrible system. would not recommend. I understand that the tutor might not be available but then still charging me and not responding for days when asked about it is very frustrating. I will have to complete a charge back from my bank.

16. Februar 2026
Bewertung ohne vorherige Einladung
Superprof NZ-Logo

Antwort von Superprof NZ

Hi Arnold,

In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.

If your teacher was unable to accept your lesson request, then please don’t hesitate to contact us at hellonz@superprof.com, and our support team will be happy to help find the best solution.

We’re here to help if you need further support.

Kind regards,
The Superprof Team

Bewertet mit 1 von 5 Sternen

Superprof is a confusing to use

Superprof is a confusing to use. Customers had to pay $59 to talk to the tutor. I have found a piano tutor Daeun in Pakuranga Auckland for my kid. But before I found out she lives too far, she already accepted my request. Which is ridiculous to pay for something before agreeing to purchase. Then Daeun refused to help to cancel the request saying it’s not her job to do so. However, the customer service confirmed that the tutor can cancel the request, which would’ve been much easier. Had to go through the platform for refund that took about 2 weeks.

Might as well go on to local Facebook groups for help

3. Jänner 2026
Bewertung ohne vorherige Einladung
Superprof NZ-Logo

Antwort von Superprof NZ

Hi Chad,

In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.

The Student Pass has lots of great benefits such as allowing you to safely communicate with your tutors and securely pay for lessons via the platform. Also, remember that even after you unsubscribe from the Student Pass you can continue using these great features with the tutors that you've already connected with.

Additionally, included with the monthly subscription you can contact and exchange with all teachers on the platform and usually take the first lesson for free to help you find the right person.

That said, I'm sorry to hear that your tutor was a little bit too fat but happy to see that you were refunded.

Should you require further information or have any queries, don't hesitate to reach out to us at hellonz@superprof.com.

Warm Regards,
Superprof NZ

Bewertet mit 5 von 5 Sternen

Great website to find students/teachers

This is a great website to find students/teachers
Most of the students I have right now (I am a spanish teacher) have come to me through the app, the listing is easy to create and its very straightforward.
Warmly recommended!

12. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

The teacher I requested classes with…

The teacher I requested classes with never accepted the request, yet I was charged $59. I’m still trying to get a refund

7. Februar 2026
Bewertung ohne vorherige Einladung
Superprof NZ-Logo

Antwort von Superprof NZ

Hi Vani,

In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.

That said, if your tutor wasn't able to accept your lesson request, please reach out to our customer support team at hellonz@superprof.com.

We're here to assist you and find a solution to any issues you encounter.

All the best,
Superprof NZ

Bewertet mit 5 von 5 Sternen

Maths/English/Science tutor

I found it difficult to build up a base of long-term clients-this may be because tutoring companies is a saturated market. The website was easy to use, and I appreciated email reminders.

7. Februar 2026
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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