Superprof Australia Bewertungen 1 797

Antwort von Superprof Australia

5. März 2026

Hello Renee,

Thank you for sharing your feedback. We’re really sorry to hear that your experience did not meet your expectations.

The Student Pass on Superprof is a monthly subscription that allows students to contact tutor(s) on the platform for a minimum period of 30 days and includes several benefits:

Unlimited access: You can contact as many different tutors as you like during the 30-day period.

Secure payments: All payments made through the platform are processed securely.

Flexible subscription: The Student Pass renews every 30 days, but it can be cancelled at any time directly from the dashboard in the Student Pass tab.

Free first lessons: Many tutors offer a free first lesson (this is shown on their advert under their hourly rate), allowing you to try a session before committing to regular lessons.

Support and guidance: Our team is available to assist you throughout your experience on the platform.

We’re particularly sorry to hear about the cancellations you mentioned. If you experienced difficulties contacting tutors or had last-minute cancellations, our team would be very happy to look into this and help resolve the situation.

Please feel free to contact us at gday@superprof.com, and we’ll do our best to assist you.

Antwort von Superprof Australia

4. März 2026

Hi Tom,

In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.

In subscribing to the Student Pass, you also have access to lots of great benefits, including: Access to a World of Knowledge; Effortless Connection; Secure and Convenient Payments; Exclusive Features; and Quality Assurance.

If you happened to connect with some tutors who turned out not to be availble then please reach out to our team at gday@superprof.com, who are on hand to help find you a solution

Kind regards,
Superprof Australia

Antwort von Superprof Australia

2. März 2026

Hello Eleana,

In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.

The Student Pass is a monthly subscription that gives you access to the platform and allows you to contact teachers on our site and access their personal contact details.

If you only need the Student Pass for one month or for a specific tutor, you can cancel it after a tutor has accepted your request. This way, it can function as a one-off payment and you still have the remainder of the month to reach out to different tutors if you desire.

Once the Student Pass expires, you will still be able to use the chat, lesson booking, and payment function with tutors with who you have already connected.

I hope this clarifies things. If you have any questions, please reach out to us at gday@superprof.com

Kind regards,
Superprof Australia

Antwort von Superprof Australia

2. März 2026

Hello Oliver,

Thank you for taking the time to share your detailed feedback with us.

Firstly, we’re very pleased to hear that the volume of students you’ve gained via the platform has exceeded your expectations. Demand does naturally fluctuate throughout the academic year, so some months will be busier than others. It’s also great to know that you continue to find value in the Premium subscription and that our support team has been responsive and helpful.

Improving the overall user experience is a key priority for us. All development is carried out entirely in-house, which can mean that updates can take time, but it also ensures that improvements are carefully built and sustainable.

We’re currently working on significant updates to the web platform aimed at improving usability. In addition, a new mobile app is already available in several EU countries and is progressively being rolled out more widely, including to Australia.

Regarding the Student Pass subscription, we are continually working to ensure the information presented is as clear and transparent as possible. If any of your students have questions about their subscription, they are always welcome to contact our Customer Support team directly for clarification.

Thank you again for your feedback and for being a valued member of our community.

Many thanks,
Superprof Australia

Antwort von Superprof Australia

24. Feb. 2026

Hi Chi,

Thank you for sharing your feedback.

In order to connect to tutors and enquire about a lesson on our platform, you first need to have a Student Pass subscription.

The Student Pass has lots of great benefits such as allowing you to safely communicate with your tutors and securely pay for lessons via the platform. Also, remember that even after you unsubscribe from the Student Pass you can continue using these great features with the tutors that you've already connected with.

Additionally, we’re sorry to hear about the concerns you’ve had with other profiles. Tutor quality and safety are taken seriously, and while tutors on Superprof are independent, we do have moderation tools, reporting systems, and verification options in place to help maintain trust on the platform. Feedback like yours is important and helps us continue improving these processes.

If you ever come across a profile that seems suspicious, we strongly encourage reporting it so our team can review it promptly.

Many thanks
Superprof Australia

Antwort von Superprof Australia

23. Feb. 2026

Hi Rishika,

Thank you for taking the time to share your feedback.

The safety of our tutors and students is extremely important to us. While Superprof connects people around the world, we strongly advise that all communication and payments remain strictly on the platform. We never ask tutors to share bank details directly with students, and any request to do so should be treated as suspicious.

Our team continuously works to detect and remove fake profiles, and we encourage users to report any unusual messages immediately so we can investigate and take action as quickly as possible. We also regularly remind tutors that legitimate payments are handled securely through the platform.

We appreciate your suggestion regarding profile verification and are always looking at ways to strengthen our security measures further.

If you experienced a specific incident, please contact our support team directly so we can review it in detail and assist you.

Many thanks
Superprof AU