Superprof Australia Bewertungen 1 797

Really nice way to get in touch with students!

My grand daughter saw Maria for a first assessment for maths and she asked when is she going again we didn’t push her , she asked if she can be her tutor she started 30 January during the week end she was able to finish her homework without any help. This week she went Monday, she feels more relaxed about her homework as she gets very anxious. We look forward working with Maria ☺️

This is fantastic for my online acting tutoring classes. It provides a safe environment for both tutors and students within the platform.

The platform is excellent. It works perfectly with all elements needed for good flow of the lessons. Also, the payment process is great and always on time.

this is a wonderful app, it provides me more reliable students and quite useful! very good experience

I have had a very concerning experience with Superprof Australia and believe there are serious transparency and accountability issues on this platform.

First, tutors appear to be able to accept lesson requests, which immediately triggers a subscription charge to the student. However, in my case, once the subscription fee was charged, the tutor completely stopped responding. This creates the impression that the system allows students to be charged before ensuring genuine engagement from tutors.

I contacted customer support multiple times through different channels and categories over four days, but I received no response at all. Strangely, Superprof replied to my public Trustpilot review within 40 minutes. This raises questions about their priorities — public image seems to matter more than resolving customer complaints.

I was also told to contact them again via email, even though I had already submitted four previous support messages. It feels as though complaints are not properly tracked or reviewed internally.

Another major issue relates to tutor ratings. When I attempted to leave an honest review below 4 stars, it did not appear on the tutor’s profile. In writing, I was informed that reviews rated below 4 stars are not published. This means tutor ratings are fake, manipulated, artificially inflated, and do not accurately reflect real customer experiences. The tutor I dealt with still displays a 5-star “Experienced” rating.

Additionally, the tutor advertised that the first lesson was free and confirmed this in initial messages. However, when I attempted to book, she stated that she does not offer a free first lesson. Superprof support acknowledged that this violates their own terms, and I provided screenshots of the conversation. Despite this, the tutor remains active on the platform.

Below is the exact response from the staff confirming how they manipulate tutor's ratings.
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"I wanted to clarify your concern about negative reviews on the platform. Reviews are manually sorted by the Customer Care team, so they may be validated and transmitted to the recipient (tutor or student), according to their content. Negative reviews (less than 4 stars) won't be shown on the tutors' adverts, but are sent to the tutor if validated.
As it's your case, your review for Vanshika has been sent, but it won't be visible on the tutor's advert.
"
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Overall, this experience has left me feeling that:

01. Subscription fees are triggered too easily without protecting students.

02. Support responses are inconsistent and prioritise public reviews over direct complaints.

03. Tutor ratings are fake and manipulated and do not reflect genuine feedback.

04. Tutors who breach platform rules remain active.

I strongly believe platforms operating in Australia should maintain transparent review systems and enforce their own terms consistently.

I cannot recommend Superprof based on my experience. This site should be banned in Australia.

I found a solid tutor, but the monthly subscription for the service is crazy expensive. Why is it a monthly charge? And why so high?

Honestly, hit or miss.
I’ve made contact with an excellent tutor who is very much helping me in my studies. I’ve also made contact with other profiles that are running a scam, and I expect a platform like this to validate and check properly given the cost to join and maintain a membership. Appalling that the site does not properly validate degrees, credentials or even phone numbers!

This company is professional and extremely well positioned to connect tutors and people wishing to learn. It provides a high level of support and promptly responds to queries.

It is another way in which people can know about you. It has helped me to gather reviews in one place without needing a webpage. I have received two messages from potential students through this company in the last year and one has started lessons face to face, so not my top source of exposure :). I payed a membership last year hoping for better results but I won't renew it this year. The only issue I had with them was when I read terrible reviews after I had paid my premium and asked for my money back, which they didn't do; I suppose they need to earn some money as well :).

Superprof is a good platform. Students loved, and ita easy to teach there.

Easy to use the site. Great communication and I love my guitar teacher, so encouraging.

Incredible platform that got me connected with students immediately!

I was browsing online for a piano tutor and once I got onto their site I was automatically charged $69 for a subscription . Not sure if 1 month or 1 year . I find this business model quite deceptive , disgusting and reprehensible . There needs to be regulation over this kind of behaviour ; not criminal but really close to it .

very bad
let us paid 2 times member fee

Superprof is such an easy to use platform. Amazing students. Grateful that I found Superprof as it allows me to do what I love!

I experienced prompt helps from the staff of Superptof. Keep it up!

Superprof has a great help and support team. Great to deal with and usually pretty quick with responses.