tastecard Bewertungen 

Sorted my issue within one day. So polite as well.
Very impressed.

After an iOS update to my Apple phone my Tastecard stopped working. Kelly MW at the tastecard customer service team gave me excellent instructions on how to sort out the problem. It was up and running in no time.

So straight forward to sort out what I needed to do. I’ve had the other extreme and do appreciate the efficiency and the extra effort

membership renewal issue quickly and efficiently dealt with

I genuinely cannot believe how unreasonable Tastecard has been over what should have been a straightforward cancellation.

I originally signed up through a £1 charity promotion in September 2024. I never actually used the service, and unbeknown to me, the membership renewed the following year for £40. The account was linked to an old work email address, so I wasn't receiving or seeing their renewal reminders.

Fast-forward to 30 September 2026. I noticed another £40 payment pending in my bank account and contacted Tastecard immediately at 9:37am on the very morning of renewal, making it absolutely clear that I didn't want the membership and asking them to stop the payment.

Their response? Too late. Apparently, contacting them first thing on the morning of renewal isn't good enough. I should have cancelled the day before!

I explained that I'd never used the membership, had no intention of using it, and had contacted them at the earliest possible opportunity once I became aware of the payment. None of that mattered.

What I found particularly concerning was their response when I raised the Competition and Markets Authority guidance on unfair consumer contract terms.

The CMA specifically warns about automatic-renewal arrangements that can lock consumers into paying for services they no longer want or need. Its guidance identifies allowing cancellation after renewal and providing full or pro-rata refunds as practices that can help make these arrangements fairer.

Tastecard's response was essentially that their terms and conditions allowed them to renew my membership, so they were entitled to keep my money. They maintained this position even after I raised the existing Consumer Rights Act 2015 and CMA guidance through their formal complaints process.

And here's the most ridiculous part.

After numerous emails and escalating my complaint to their Executive Relations Department, they eventually offered to refund £20 of the £40.

So Tastecard was prepared to refund half the subscription but would rather drag a customer through a formal complaints process, issue a three-page Final Business Decision and leave them thoroughly dissatisfied than refund the remaining £20.

All this despite my contacting them at 9:37am on day one of a new annual membership that I had absolutely no intention of using.

I've now accepted the £20 refund simply because I refuse to waste any more time arguing with them.

I understand that companies have terms and conditions, and I accept that customers have responsibilities too. But there's a difference between being contractually entitled to do something and treating customers fairly.

What disappoints me most is the complete lack of common sense or meaningful discretion. The whole experience felt more focused on enforcing subscription terms and retaining revenue than resolving a perfectly reasonable customer complaint.

For a business that relies on customer loyalty and reputation, I find that astonishing.

My advice: Be extremely careful with Tastecard's automatic renewal. Even if you contact them first thing on renewal day, don't expect any flexibility or understanding.

A thoroughly disappointing experience, and certainly not a company I would recommend.

Levi was very helpful and quick to respond. Great customer service.

Robyn was exceptionally good and provided a great customer service!

Very helpful and understanding

Although my initial problem was frustrating the advisor sorted it with minimum fuss

All the info I needed
Thank you

I couldn’t use my tastecard for some reason probably because I got a new phone etc got in touch with customer support and it was sorted by Eleana very quickly and efficiently without any problems.
Thank You Eleana

It was useful receiving a reminder email about 'tastcard' and the associated benefits. Also having a service that you can talk to/contact about any issues.
Great to see that constant efferts are made to expand benefits at various outlets.

Answered my query clearly and promptly

Very quick to answer my query. A very polite response.

Customer service was excellent. My issue, caused by my mistake, was dealt with quickly and without fuss by polite, knowledgeable agents. Thank you.

The staff at customer service were extremely helpful

very friendly communication and resolved my issue very efficiently.

I had need to contact Tastecard. The response I received from Lynda was both clear and comprehensive and fully answered my query. Couldn’t have asked for or expected better.