After an iOS update to my Apple phone my Tastecard stopped working. Kelly MW at the tastecard customer service team gave me excellent instructions on how to sort out the problem. It was up and running... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I couldn’t use my tastecard for some reason probably because I got a new phone etc got in touch with customer support and it was sorted by Eleana very quickly and efficiently without any problems. Th... Mehr ansehen
I signed up on a £1 offer. A year later they auto-renewed me for £39.99. I cancelled on the renewal day itself, before using anything in the new term, and they refused a refund. Customer service only... Mehr ansehen
Unternehmen hat geantwortet
I cannot express enough how grateful I am in all the help Kelly has given me over the last few days in resolving my situation! After a couple of emails and a very kind phone call Kelly has resolved m... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über tastecard
Vom Unternehmen geschrieben
Hello, we’re tastecard.
As well as being the UK’s biggest dining club, tastecard also brings members savings on a whole load of experiences. With discounts on restaurant dining, takeaway pizza, cinema tickets and more, tastecard is the go-to membership for people who love saving money.
Our offers, your savings.
With a tastecard membership, you’ve got these offers at your fingertips:
As well as being the UK’s biggest dining club, tastecard also brings members savings on a whole load of experiences. With discounts on restaurant dining, takeaway pizza, cinema tickets and more, tastecard is the go-to membership for people who love saving money.
Our offers, your savings.
With a tastecard membership, you’ve got these offers at your fingertips:
- 2 for 1 or 25% off the total bill at thousands of UK restaurants
- 50% off pizza delivery
- Savings on cinema tickets
- 25% off barista made drinks with Coffee Club
- Discounted days out at top UK attractions
Download the free app.
With the new and improved tastecard app, you can search for offers near you, track your savings, manage your account and more.
DOWNLOAD APP
Kontaktinformationen
Vereinigtes Königreich
- help@tastecard.co.uk
- tastecard.co.uk
4,3
Hervorragend
41 749 Bewertungen
Bittet Kunden um Bewertungen
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Das haben sich andere Leute angesehen
Customer Service Adviser very helpful.
Customer Service Adviser (Lynda) very helpful and answered my question very quickly and fully. Email reply received which was very much appreciated as many businesses now use digital chat services only.
5. Oktober 2026
Antwort von tastecard
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Lynda was able to answer your question quickly and thoroughly. Providing helpful, personal support is something we take great pride in, so it's wonderful to know that her assistance made a positive difference to your experience.
We also appreciate your comments about receiving an email response. We understand that many customers value having direct communication options available, and we're pleased that this was helpful and appreciated.
We'll be sure to pass your kind feedback on to Lynda, who will be delighted to hear it.
App stopped working and customer services don't respond
App doesn't work very well
Card stopped working and customer services have not responded days later
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von tastecard
We’d really appreciate the chance to look into this further for you. Please contact our team at trust@tastecard.co.uk with the subject line “ATTN: Trustpilot”, and include your membership details so we can investigate this properly.
After initial problem it was promptly…
After initial problem it was promptly resolved by Kelly
4. Oktober 2026
Antwort von tastecard
Thank you for taking the time to leave your review. I'm sorry there was an initial issue, but I'm delighted Kelly was able to resolve it promptly for you.
Brilliant customer service
Brilliant customer service. Sorted out my issue within 24 hours!
4. Oktober 2026
Antwort von tastecard
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that your issue was resolved within 24 hours and that you received the level of service we always strive to provide. Knowing that we were able to get everything sorted quickly for you is fantastic to hear.
Solved my problem in a timely manner
Solved my problem in a timely manner, giving full, concise instructions of how to solve.
4. Oktober 2026
Antwort von tastecard
We're delighted to hear that your issue was resolved quickly and that the instructions provided were clear, concise, and easy to follow. We always aim to make the process as straightforward as possible, so it's wonderful to know that we were able to help in a timely manner.
Your kind feedback means a great deal to the team and is truly appreciated.
As a boundless member
As a boundless member, it does not recognise my redemption code.
Just another fake or troublesome app as i have a paid Boundless membership yet does not accept my membership
emailed them and no positive reply
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von tastecard
We’d really appreciate the chance to look into this further for you. Please contact our team at trust@tastecard.co.uk with the subject line “ATTN: Trustpilot”, and include your membership details so we can investigate this properly.
Very quick resolution on a Saturday morning!
I had a problem with my app and emailed the team. Next day I received an email asking for the exact issue I was having. Replied to it and within minutes got a reply with a resolution to my issue! Very impressed and can now access the full range of savings! Ty Lou!
3. Oktober 2026
Antwort von tastecard
Thank you so much for taking the time to share your experience.
We're absolutely delighted to hear that your issue was resolved so quickly and that Lou was able to get everything sorted for you. We know how important it is to have access to your app and membership benefits, so it's wonderful to know you were back up and running in no time.
Lou will be thrilled to hear your kind feedback. Providing prompt, helpful support is something we pride ourselves on, and it's especially rewarding to know we could make a difference, even on a Saturday morning!
Very helpful
2. Oktober 2026
Antwort von tastecard
Great to see the service provided was very helpful for you.
Shockingly bad customer service…
Shockingly bad customer service resolving an issue with my renewal. I asked for it to be escalated and they just sent me a (probably) ChatGPT'd rehash of the same answer.
Also worth noting that I've never been able to use the service as all of the 'deals' I've looked at are extremely restrictive in nature.
£40 wasted and very slim chance of using this service for the year that I don't want as their refund policy is ridiculous too.
Great job all round... Not.
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von tastecard
We’d really appreciate the chance to look into this further for you. Please contact our team at trust@tastecard.co.uk with the subject line “ATTN: Trustpilot”, and include your membership details so we can investigate this properly.
Automatic renewal with no chance of…
Automatic renewal with no chance of refund. Seems like a ripoff. In my opinion, if you offered a good product and service you wouldn't need to withhold refunds when renewed accidentally. Don't fall for the £1 card as they'll keep your details and renew automatically.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von tastecard
We’d really appreciate the chance to look into this further for you. Please contact our team at trust@tastecard.co.uk with the subject line “ATTN: Trustpilot”, and include your membership details so we can investigate this properly.
Your assistant was exceptionally…
Your assistant was exceptionally helpful in assisting me with my query. J
2. Oktober 2026
Antwort von tastecard
Thank you for taking the time to leave such kind feedback.
We're delighted to hear that our advisor was exceptionally helpful in assisting with your query. Providing friendly, knowledgeable, and supportive service is always our goal, so it's wonderful to know that your experience reflected this.
Was very efficient sorting my problem…
Was very efficient sorting my problem out
Annoying having the problem in the first place
2. Oktober 2026
Antwort von tastecard
We're delighted to hear that your issue was resolved efficiently. We completely understand your frustration at experiencing the problem in the first place, and we're sorry for any inconvenience it may have caused.
That said, we're pleased that our team was able to get everything sorted for you and provide a positive resolution. Your patience and understanding are greatly appreciated.
Great Service
The advisor I spoke to was very understanding and listened to my problem with regards to my tastecard, without being interrupted as I had accidentally deleted my redemption code to activate my tastecard. She told me that they would activate my tastecard at there end and after a couple of hours it would be ok to use. Brilliant service.
2. Oktober 2026
Antwort von tastecard
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you received the support you needed and that our advisor took the time to listen and fully understand the issue with your tastecard activation. We know how frustrating it can be when things don't go quite as planned, so we're pleased we were able to get everything sorted for you and have your membership activated quickly.
Thank you again for your feedback and for choosing us. We hope you enjoy making the most of your tastecard membership! 😊
Your colleague Kelsey was brilliant
Your colleague Kelsey was brilliant, cheerful, knowledgeable and helpful you are lucky to have her working for you.
2. Oktober 2026
Antwort von tastecard
Thank you so much for your wonderful feedback.
We're absolutely delighted to hear that Kelsey made such a positive impression. Her cheerful attitude, knowledge, and willingness to help are qualities we greatly value, and we're thrilled that she was able to provide you with such excellent service.
Your kind words mean a great deal to both Kelsey and the wider team, and we'll be sure to pass your lovely comments on to her.
Excellent customer service
Excellent customer service. Prompt reply and query dealt with fast.
2. Oktober 2026
Antwort von tastecard
Thank you for taking the time to leave such a wonderful review.
We're thrilled to hear that you received excellent customer service and that your query was dealt with promptly. Our team is committed to providing fast, helpful support, so it's lovely to know that this was reflected in your experience.
Quick response to my query
Quick response to my query, kept me informed and resolved the issue fully. Thank you!
1. Oktober 2026
Antwort von tastecard
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that your query was resolved quickly and that you felt well informed throughout the process. Keeping our members updated and providing a smooth resolution is something we always strive for, so it's wonderful to know we were able to help.
Robyn was excellent and very patient…
Robyn was excellent and very patient with me, talking through downloading the app.
1. Oktober 2026
Antwort von tastecard
We're delighted to hear that Robin was able to provide excellent support and patiently guide you through downloading the app. We understand that setting up something new can sometimes be tricky, so it's great to know that Robin made the process easier and more comfortable for you.
We'll be sure to pass your kind feedback on to Robin. Thank you again for your support, and we hope you continue to enjoy using VuePass.
Excellent customer service from Robyn
Excellent customer service from Robyn, responses were very quick efficient and helpful throughout. Really appreciate the professional and friendly service received.
30. September 2026
Antwort von tastecard
Thank you for your kind review!
We're delighted to hear that Robyn provided such quick, efficient, and helpful support throughout your experience. We'll be sure to pass on your lovely feedback to her, as we know she'll be thrilled to hear how much her professional and friendly service was appreciated.
Thank you for taking the time to share your experience, and we look forward to assisting you again in the future.
Kelly answered our query quickly and…
Kelly answered our query quickly and efficiently
Veey good service.
30. September 2026
Antwort von tastecard
Thank you for taking the time to leave a review. We're delighted to hear that Kelly was able to answer your query quickly and efficiently.
Providing prompt and effective support is something we strive for, so it's wonderful to know that you received such a positive experience. We'll be sure to pass your kind feedback on to Kelly.
Thank you for your support and for your lovely comments about our service. 😊
Antwort von tastecard
hank you for your review. We're delighted to hear that you received great customer service from our team.
Providing friendly, helpful, and efficient support is always our goal, so it's wonderful to know that we were able to meet your expectations.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to assisting you again in the future! 😊
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.