Gemma was my personal customer assistant…… she has the patience of a saint! I was struggling to get my head around account and card issue problems; with Gemma’s guidance and persistence, I was able to... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
After an iOS update to my Apple phone my Tastecard stopped working. Kelly MW at the tastecard customer service team gave me excellent instructions on how to sort out the problem. It was up and running... Mehr ansehen
I signed up on a £1 offer. A year later they auto-renewed me for £39.99. I cancelled on the renewal day itself, before using anything in the new term, and they refused a refund. Customer service only... Mehr ansehen
Unternehmen hat geantwortet
I couldn’t use my tastecard for some reason probably because I got a new phone etc got in touch with customer support and it was sorted by Eleana very quickly and efficiently without any problems. Th... Mehr ansehen
Unternehmensdetails
Über tastecard
Vom Unternehmen geschrieben
Hello, we’re tastecard.
As well as being the UK’s biggest dining club, tastecard also brings members savings on a whole load of experiences. With discounts on restaurant dining, takeaway pizza, cinema tickets and more, tastecard is the go-to membership for people who love saving money.
Our offers, your savings.
With a tastecard membership, you’ve got these offers at your fingertips:
As well as being the UK’s biggest dining club, tastecard also brings members savings on a whole load of experiences. With discounts on restaurant dining, takeaway pizza, cinema tickets and more, tastecard is the go-to membership for people who love saving money.
Our offers, your savings.
With a tastecard membership, you’ve got these offers at your fingertips:
- 2 for 1 or 25% off the total bill at thousands of UK restaurants
- 50% off pizza delivery
- Savings on cinema tickets
- 25% off barista made drinks with Coffee Club
- Discounted days out at top UK attractions
Download the free app.
With the new and improved tastecard app, you can search for offers near you, track your savings, manage your account and more.
DOWNLOAD APP
Kontaktinformationen
Vereinigtes Königreich
- help@tastecard.co.uk
- tastecard.co.uk
4,3
Hervorragend
41 751 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Get the free Compare The Market app instead!
Barely anywhere for savings near me, so hardly used it in the first year. Have to travel over 15 miles. Didn't realise it auto renewed. Contacted them 2 days after it renewed when I saw the money come out of my account and they are flat out refusing to cancel the membership. I have absolutely no use for it and don't find the offers any good. All the same offers you get on Compare The Market app when buying your home/car insurance, and that app is free!
9. September 2026
Bewertung ohne vorherige Einladung
Antwort von tastecard
We’d really appreciate the chance to look into this further for you. Please contact our team at trust@tastecard.co.uk with the subject line “ATTN: Trustpilot”, and include your membership details so we can investigate this properly.
Not pushy
They were very understanding I wanted to leave. They gave me a no pressure offer and explained in detail what I would get.
They did not chase me. Let me decide and when I wanted to take up the offer they clearly explained how I get the offer.
No pressure and no pushiness.
9. September 2026
Antwort von tastecard
Thank you for taking the time to leave a review.
We're delighted to hear that you felt supported throughout your experience with us. We understand that deciding whether to continue a membership is a personal choice, so it's great to know that our team took the time to explain the available options clearly and without any pressure.
Providing honest, friendly, and informative service is very important to us, and we're pleased that you felt comfortable making the decision that was right for you.
Thank you again for your kind feedback. We really appreciate it.
Tastecard renewal
They understood my issue (my card had not renewed) and dealt with it within reasonable timescales
7. September 2026
Antwort von tastecard
We're pleased to hear that our team understood the issue with your card renewal and was able to resolve it within a reasonable timeframe. We know how important it is for your membership to work as expected, so we're glad we could get this sorted for you.
We really appreciate your feedback and thank you for choosing tastecard.
Gemma was really helpful …
Gemma was really helpful in resolving my access issue. Great customer service.
8. September 2026
Antwort von tastecard
We're delighted to hear that Gemma was able to help resolve your access issue and provide you with great customer service. We know how important it is to get issues resolved quickly and efficiently, so it's wonderful to hear that Gemma was able to assist.
I'll be sure to pass your kind feedback on to her, and I'm sure she'll be pleased to know she made a positive difference to your experience.
Thank you again for your comments and for choosing tastecard.
Always great customer service from this…
Always great customer service from this company.Every time I have a query it is dealt with fast and professionally by a friendly person.Thank you!
8. September 2026
Antwort von tastecard
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you've consistently received great customer service from our team. Providing friendly, professional, and efficient support is something we strive for, so it's fantastic to know that your queries have always been handled quickly and to your satisfaction.
Your kind words mean a lot to us, and we'll be sure to share your feedback with the team.
Thank you for your continued support and for being a valued member.
Great
Called up because the email contact did not resolve our problem. The agent listened and understood the problem and was able to resolve it very quickly.
8. September 2026
Antwort von tastecard
Thank you for taking the time to leave a review.
We're pleased to hear that our agent took the time to listen, understand the issue you were experiencing, and resolve it quickly for you. We appreciate that it can be frustrating when a problem isn't resolved through email, so it's great to know that our customer service team was able to provide the support you needed.
Thank you once again for your kind feedback. We'll be sure to share your comments with the team.
Antwort von tastecard
We're delighted to hear that you found our service helpful. Providing great support and ensuring our members have a positive experience is always our goal.
Britney was very helpful in sorting my…
Britney was very helpful in sorting my Tastecard cinema offer for NatWest rewards. Thank yiu
8. September 2026
Antwort von tastecard
Thank you for taking the time to leave a review.
We're delighted to hear that Britney was able to help resolve your tastecard cinema offer query through the NatWest Rewards programme. Providing helpful and efficient support is always our goal, so it's wonderful to know that Britney was able to assist you.
I'll be sure to pass your kind feedback on to her, and I'm sure she'll be pleased to hear it.
Thank you again for your comments, and we hope you enjoy your cinema visits!
Customer Service
Your customer service was very helpful and friendly and dealt with my issue, Thanks Rebecca
8. September 2026
Antwort von tastecard
Thank you for taking the time to leave us a review.
We're delighted to hear that Rebecca was helpful, friendly, and able to resolve your issue for you. Providing excellent customer service is something we take great pride in, so it's wonderful to know that Rebecca made such a positive impression.
I'll be sure to pass your kind comments on to her, as I'm sure she'll be pleased to hear them.
Thank you again for your feedback and for choosing our service.
Rubbish
I received a 12 month subscription to tastecard but there is nowhere nearby or anywhere I normally go, so I did not see the point in continuing with it. Even though it was a free trial I still had to provide card details. I requested all of my data to be deleted and the account to be closed but they have refused so I disputed this and they have still refused. They are telling me that they need to retain the data until the expiry date which I do not believe to be true. Having read the bad reviews on here, I would be very wary about using this company. Their customer service was rubbish to be fair, and like a lot of companies nowadays, it takes days between emails to respond. I cannot see why they cannot close the account and delete my personal information including my card details.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von tastecard
We’d really appreciate the chance to look into this further for you. Please contact our team at trust@tastecard.co.uk with the subject line “ATTN: Trustpilot”, and include your membership details so we can investigate this properly.
The service agent was friendly and…
The service agent was friendly and understood my issue. However, the instructions sent by email to re-activate my card were a bit tricky to follow .
8. September 2026
Antwort von tastecard
Thank you for your feedback. We're pleased to hear that our agent was friendly and understood the issue you were experiencing.
We're sorry to learn that the instructions provided to reactivate your card were difficult to follow. We appreciate you bringing this to our attention, as clear and straightforward guidance is important to us. Your comments have been noted and will be shared with the relevant team so we can review and improve our communications for future customers.
Thank you again for taking the time to share your experience, and please don't hesitate to contact us if there's anything else we can help with.
Disgusting customer service
Disgusting customer service. Literally begging for the £29.99 renewal fee by being sly and dishonest about renewal dates and reminders. I did not even use a tastecard, never asked for one, but saying I signed up when I bought my railcard. This is a total lie. Loads of junk email I have never have seen or opened. Becareful people this company steals money from your account without permission, forcing you to have a 12 month subscription that was never wanted. Customer service people do not budge not helpful! Had to claim a chargeback through my bank as they will not even let you cancel under the 14 day cancellation rule. Update. As you can see by the reply below they dont care about if you are disabled, if you have never used their tastecard. I hope karma comes to bite this company as they clearly prey on the vulnerable. Desperate to rob £29.99 from as many people as they can. Pathetic like Their cards, discounts and customer service!
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von tastecard
I'm sorry you are unhappy you have been charged as your membership has entered it’s new period. From the details provided I can see my colleague has been in touch to advise that customers must contact us, or use our self-service cancellation form, before the membership enters its new period. It appears we processed the payment in line with our membership terms. However, if there is anything else we can assist with please respond back to my colleague’s email as we can see you have been escalated to the highest department.
By email I wanted to cancel my…
By email I wanted to cancel my subscription. I've not used the card for while. It automatically renewed. The lovely lady at customer services replied back with a lovely straight forward explanation, she cancelled my auto renewal. Left links to some popular places for us ( oldies) to use now grandchildren are getting to old to go places with us. Absolutely brilliant thank you.
8. September 2026
Antwort von tastecard
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that our Customer Services team was able to help with your membership and make the cancellation process straightforward. It's especially wonderful to know that the additional recommendations were useful too.
We pride ourselves on providing friendly and helpful service, so your kind words will mean a great deal to the advisor who assisted you. We'll be sure to pass your feedback on.
Efficient Service
My call to membership services was answered quickly and dealt with very efficiently. My membership was reactived on my behalf with no issues. Email guidance was sent for any future queries. Very satisfied with the service.
7. September 2026
Antwort von tastecard
We're delighted to hear that your call to our Membership Services team was answered quickly and handled so efficiently. It's great to know that your membership was reactivated without any issues and that the additional email guidance provided will be helpful for any future queries.
We're thrilled that you were very satisfied with the service you received.
Thank you for taking the time to share your experience and for your kind feedback.
Excellent customer service thank you
Excellent customer service thank you. Problem understood and resolved swiftly!! Something we don’t see a lot of these days unfortunately! So thanks again
7. September 2026
Antwort von tastecard
Thank you so much for your wonderful review! 😊
We're delighted to hear that your issue was understood and resolved swiftly by our Customer Service team. Providing efficient, helpful support is something we take great pride in, so it's fantastic to know that your experience stood out for all the right reasons.
Your kind words mean a lot to us, especially your recognition of the service you received. We'll be sure to share your feedback with the team, who will be thrilled to hear they made such a positive impression.
Thank you again for taking the time to leave a review, and we hope you continue to enjoy all the benefits of your membership.
Antwort von tastecard
Thank you for your review! 😊
We're delighted to hear that you found our team pleasant and helpful. Providing friendly, effective customer service is always our goal, so it's wonderful to know we were able to assist you.
Thank you for taking the time to share your feedback. We really appreciate your kind words and hope you continue to enjoy all the benefits of your membership.
Natwest customer service advisor…
Natwest customer service advisor brilliant. Talked me through how to download and use taste card. Saved £46.00 so massive thank you
4. September 2026
Antwort von tastecard
We're delighted to hear that the NatWest customer service advisor was able to help you download and start using your tastecard. It's great to know they guided you through the process and helped you get set up with confidence.
Even better, we're thrilled to hear you've already saved £46.00! That's exactly what tastecard is all about, and we hope you continue to enjoy many more fantastic savings.
Thank you for taking the time to share your experience and for your kind words.
It's impossible to speak to customers…
It's impossible to speak to customers service. I sent request to cancel my subscriptions since June and no reply, sent again end of Aug 2026 still no reply or respond. Please let me know how to contact you. I tried the app to cancel subscription but it won't work.
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von tastecard
It looks like we haven't had a response to our request for more details on the membership in question, we’d really appreciate the chance to look into this further for you. Please contact our team at trust@tastecard.co.uk with the subject line “ATTN: Trustpilot”, and include your membership details so we can investigate this properly.
Antwort von tastecard
We're delighted to hear that your problem was resolved quickly and efficiently. Providing fast, effective support is something we strive for, so it's wonderful to know that we were able to help when you needed us.
Thank you for taking the time to share your feedback. We really appreciate your kind words and hope you continue to enjoy all the benefits of your membership.
Good experience and the team was very…
Good experience and the team was very much helpful. I really appreciate their help.
4. September 2026
Antwort von tastecard
We're delighted to hear that you had a good experience and found the team helpful. Providing friendly and effective support is always our goal, so it's wonderful to know that we were able to assist you.
We really appreciate you taking the time to share your feedback, and we'll be sure to pass your kind comments on to the team.
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