Poor customer service and communication taking almost 2 weeks to complete a simple job. First call out not fully diagnosed issue. Second call out replaced part but noticed needed another part too. The... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Poor customer service and communication taking almost 2 weeks to complete a simple job. First call out not fully diagnosed issue. Second call out replaced part but noticed needed another part too. The... Mehr ansehen
Unternehmen hat geantwortet
Collected vehicle from home address when they said they would do & returned same. Service on car was thorough, MOT [which failed] was a surprising result as the fault was totally unknown prior to te... Mehr ansehen
Well, initially you got the booking mixed up so it didn't happen on the agreed date- a problem if you stayed home from work- fortunately my wife was available to deal with it. When the work was fina... Mehr ansehen
Very good experience, would definitely recommend and use again. Communication good to inform me mechanics running late, but also had a phone call when they were 10 mins away. The two men that came... Mehr ansehen
Vom Unternehmen geschrieben
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
Fixed & transparent pricing
Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent communication from supplier. Brilliantly planned and arranged with everything ready to go earlier than initially set out. Gay turn around and incredibly thorough with great follow up. Shall return!
Got sent a note saying the garage had "recommened" a bulb change at £25, which of course i declined.
When i got to the garage they said the bulb was a MOT failure, so not a recommendation, a must & was £10.
They where shocked to hear to coms i got from the AA.
As they had already completed the work & passed the MOT, i paid them direct.
Awful experience van went for mot and it took 8 days to fix a few bulbs and a mirror awful service customer service was terrible she had no idea what was going on and I don’t think she knew her arse from her elbow
Online booking was faultless. Really easy and efficient. Extremely quick confirmation emails received back regarding booking. Manageable monthly payments.Would certainly use again.
Very efficient and helpful staff. The booking process is easy and quick.
Jamie was super professional and prompt giving good communication to his arrival. The service received was open and honest and super fast so I was on the road again in no time. The price was reasonable and I highly recommend using the AA gods when you need them most!
The business owner/manager was welcoming and the check in procedure was quick and efficient. The MOT was completed within the initial time estimate and my car was ready to collect on arrival. It could not have gone any better and I have no hesitation in recommending AA Smart Care generally and Armley Road MOT Centre specifically.
Great experience, mechanic that visited my property to chamge filter oil was polite efficient and completed the job with no fuss. Would definitely recommend.
The mechanic, Jay, was great (when he arrived). He phoned me to say he was outside my house, but he wasn't. Your office had given him our house name, but a Bristol postcode - Hartcliffe Way. Butcombe is a small village about 14 miles south of Bristol. However he found as as quickly as he could, following satnav, as he is not from this area.
I had the discs and pads replaced on my Audi Q3. The price was really competitive and the mobile mechanic was fantastic. OEM parts were used and advice given about the bedding process. Great service. One happy bunny. Thank you.
Staff members were professional, helpful and friendly. Sorting out my issues effectively.
Good service
A phone call would be a helpful so you can plan your day around aa mechanics arrival
Otherwise fine
Was much later than texted, blamed the company for that. Said he lived in Swadlincote but had to go to Burton to collect his tools before coming to Ashby which didn't make any sense. Spent a lot of time sitting in his cab. Spent less than an hour at my house when I was told it would take up to two hours. Didn't even switch the engine on. Didnt see him check the tyres.
Arrived 10mins before my booked appointment to be told that i had been advised by smart care that they had given me the wrong time and i would have to wait 2 hours until they could see the car. It wasnt worth going home due to the distance involved, so i ended up in a cafe for 1.45hrs before going back. Luckily it didnt mess up any other business i had that day. The garage advised me that i wasnt the first that this had happened to using smart care.Would i use it again - probably not as i could not rely on it.
Easy to book,competitive prices,flexible fitting arrangements.
Easy to book. Dropped at garage. Guy said would phone me when job completed. Only been home 20 mins when got call. If garage would have said job would only take 20 mins would have waited. Otherwise all good.
Following the anxiety of trying to find a reliable value for money garage to do my MOT and service I tried Smart Care App.
I reviewed the recommended garage in my area and booked my vehicle in.
I was kept updated about the service and payment throughout, cannot fault them, excellent service.
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